I just purchased a used fmax kit with the turbo in need of a rebuilt. The guy i bought it from brought the turbo to turbonetics, and they estimated the rebuild cost of $560. Thinking that was expensive i told the guy to just send me the turbo and i would send it to cheapturbo.com because i read some good reviews about them.

I sent it to them about a month ago (November 29th). When asked if they received it i received an email back saying i would have a complete quote that afternoon. (December 9th) The end of that day yielded no email from them.

I called them the next day and i think Ken answered, saying he would have to talk with the technician and he would call me back at the end of the day with a quote. The end of that day yielded no call from them.

That was on a friday so i waited till the next week to call them (Dec 15th). They gave me a price of 405 shipped, which included rebuild and a few missing parts. Great price, i was happy. I gave credit card information and he said it would be shipped out on friday (Dec 19th)

I called today (dec 22) to find out if it was shipped and i got the answer that it won't be shipped out until tommorrow, because they were behind on the holidays. They are located in phoenix, me in michigan so i wondered how long it would take with standard UPS ground. He said probably won't get here until next friday due to the holidays. Ok, understandable. I decided to pass on next day/2nd day air because i was still waiting on my egt, and since the holidays were here it would take long time to get here.


I was just wondering how long a rebuild would take, it seems that it took 11 business days for the whole process (taking apart for estimation/rebuild) Now i haven't seen the work that they have done, but i was a little irritated that it took longer then expected because i planned to install this sunday, should i be irritated or is this normal?

 

welcome to the wait game

 

I dont think you should be irritated. It is the holiday season so basically EVERYTHING in small businesses runs slower... And 3 weeks is a lot different than a month

 

11 days isn't bad, it's X-mas time!

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by lazerus &raquo;</TD></TR><TR><TD CLASS="quote">11 days isn't bad, it's X-mas time!</TD></TR></TABLE>

I think that it's CHRISTmas time

Rob

 

From the time it left me to the time that they estimated it get back to me is 39 days

It's just the fact that i kept getting told i would receive a call or email and it never happened, which could have made the process go faster

I don't know, i guess i'm just over reacting

 

judge them on thier quality! Like everyone says everyone is slow as crap right now. To much eggnog I guess?

 

exactly...

 

yeah, i guess it was just momentary anger, it passed. I called today and he was a lot nicer about it, apologizing for putting me off and everything. i guess yesterday he was just in kind of a hurry

 

majestic turbo

they rebuilt and shipped my turbo the same day it got there

great service

 

Well, keep in mind also, with all the different stages/trims of wheels, and such, they might not have every single style on hand, so they might have to order parts from a supplier, and with holiday shipping, that could have held it up a week or so...

-PHiZ

 

talk about shipping delays fedex ground told it would take 10-14 biz days for a package from ohio to cali. It the holiday time people are busy cut him some slack

 

agreed cheapturbo.com is normally the shiet sux u had to wait none the less good luck on the build im sure next time u do bussiness with them (not holidays) it will be a better experience

 

bah! you will get it soon enough. they have a pretty good rep. so dont trip.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by rOby &raquo;</TD></TR><TR><TD CLASS="quote">welcome to the wait game</TD></TR></TABLE>

overall, i spend about 4-5 years (dog years) waiting for this and that to be shipped, done, installed, fabricated, repaired.

 

your gay

 

you're

 

ordered my turbo from them and i told them i needed it in a week, two days go by and they did not ship it, called Ken and told him my story and bam , i got it in 4 days( he 2 day'd it) good people , **** i waited in ups line for 2.5 hours to ship something before x-mas lol holiday season sucks for all