I am not condoning poor communication from any sort of shop. I am pretty sure there are or have been some communication problems going on.

 

Let me clarify because I think we have gotten a lil side tracked....there has been some communication and it has been through Wes and all i have been told is...we're working on it, but yet when I ask what has been done I never get a response.. Last I heard from brad was all I'm missing is the retainers and locks..... That was weeks ago if I remember correctly beginning of December .... Don't get me wrong I'm not trying to rush good work but damn, I can't even get a phone call...
13173- I can understand you guys are friends and again he might do beautiful work, but come on find a few mins of your busy time to attend to a customer....

 

I have been a customer of RLZ since about 2006 or so when I moved back to the south east from the military.

I am in no way a spokesperson for them and actually have not had any headwork done by Brad. Just tunes done by Howard and bought a few parts from him. Have several friends that deal with RLZ and know a guy or two that help out at the shop.

I totally feel you on the communication situation.

 

ok so you have had comunication through Wes and he said they are working on it. then when you reply and ask "whats been done to it", i mean seriously? now hes gotta stop what hes doing and give you a rundown of exactly what he has done to your head so far? those are the types of questions that give guys like myself (busy, hardworking guys) the heads up that you are gonna need to be babyfed a progres report until your stuff is finished. thats the point when i start ignoring you and keep on workinhg to get **** finished, sorry but thats me.

i mean im not trying to sound like a dick, but damn when you ask whats been done so far? what do you think they are doinbg? they are getting **** done, doing the work you discussed. if there is a need for comunication to get your particular job finished they will definately get in touch with you w/ any questions to get your head finished. otherwise let them get **** done.

if your getting a b head ported and they happen to be doing a run of H heads or bike heads or top fuel heads or nascar heads then its gonna be a while before they get the b series honda stuff back on the cnc mill again. it takes time man. its not like they just do honda stuff and even if they did it still needs to be done in runs on the mill. you dont wanna be jumping back and forth between b heads and h heads every other head.

other companies can do it quicker because they dont do it in house. they send it up the road to a big cnc complex w/ multiple mills running everyday. Brad has one VERY expensive cnc mill. he runs it himself. he writes all the designs/programs himself. he does all the flow testing himself. and this isnt just honda heads were talking about. this is only part of the reason Brad is better than anyone else in the cylinder head industry because he does all this himself and does so many different varieties of it he has an endless experience and r&d and knows his **** in every aspect.

when you deal w/ Brad @ RLZ you get to take advantage of all this r&d which other companies simply dont have, even though they think and say they do. the downside is he does so much **** his customer service lacks.

so you can deal w/ less than stellar customer service and get the best cylinder head available period. or you can go somewhere else and get more comunication and a 2nd best cylinder head. you decide.

the fast guys run RLZ cylinder heads, you think they care about being able to get Brad on the phone to ask what point he is @ on porting their head? no they care about going fast, making power and breaking records. PERIOD

 

sounds to me a lot of people are making excuses for poor customer service.... a good product does not out weigh customer service. I've seen some of Brad's work and it looks great and yeah there are some fast guys out there running his stuff but he isnt the only person doing head work that has customers dominating their fields and putting up great numbers.. From all the threads I've seen about poor customer service at RLZ I definitely wouldnt waste me time there but thats just my opinion. My advice to others is do your research before you just sent your stuff and money to a company. There were definitely threads about this topic before this one

 

poor customer service can kill a business. somthimes a custmer just likes to hear from the guy that doing the job

 

Sure buddy..... No excuse to have a head for three months. If you are dealing with so many heads then the right thing to say is the truth from day one. The whole thing that he is working on it is obviously buying himself mote time to work on something else. Lucky for me I'm not porting the head cuz I guess sometime next year I would get back. At this point I think I'm not getting anything back....... I'm not asking for 1+ customer service but a phone call or an email would be nice since this has started and nothibg yet... Explain that.....

 

I'm sure if one of "the fast guys" needed their head in a rush for a big race, say WCF or the Shootout. I bet you Brad would squeeze them in and would be in contact with them.What good is the best of anything if you never get posession of it?

 

My head sat there for 9 months, but it doesnt matter, get a backup? when You get the finished product you will not care how long it took.

 

Im mobile so this is short & sweet..

Brad is a genius, he designs, tests, & runs his machine
6 days a week. Communication is difficult, due to all the tasks
He is envolved in. Sending mass emails & blowing up the phones
Don't help. He will contact his customers when able. Good things are
Worth the wait.. It will work out for you.

On another note, I stock Rlz serviced heads, I also process new Cnc
Service Orders, so you can deal with me if contacting Rlz is difficult. I am able to create
New orders & provide customer service if heads are purchased through me.
I offer fast turn arounds, phone & email support. If you need Rlz service, feel free
To contact me. Brandon Settlemyre, Blueridge Motorsports, Hickory, NC. 828-322-9600

 

Cool story bro.... I'm not going to wait 9 months no matter if the head was made out of gold after that ......

 

Is this what you are going to say when you get a custom order:

Hello, what name does Brad have under your head? Do you know what work is being done? & Have you arranged payment?

Brandon
Thanks for your response. The head is under my name Edwin Guerra or RaceLab, Inc. Its getting a complete custom work done on a K series head. Payment hasnt been arranged since I can never get a hold of them. I'm willing and ready to pay.

Gotcha, Ill see what i can do for you.

Brandon

Hello buddy, just following up to see if you had gotten a chance to talk to Brad for me.
Thanks,
Edwin


Yes sir, he said he was in the process of machining parts for your head and will contact you soon... your next head and all your freinds head need to go through me so you dont have this any more. He is very busy man. Thanks again. Brandon

Sorry to bother you, but still no word from RLZ.
Thanks,
Edwin
Sorry to hear, unfortunately that one is out of my hands. I would send an email and ask for the total. Sorry for your troubles. All heads of Honda Tech are going through me now.

Brandon
__________________
BlueridgeMotorsports.com | Serving the Import community for 9+ years. Race Parts | Turbo Manifolds | RLZ heads | Roll Cages | Excellent Customer Support | 828-322-9600/9700 | sales@blueridgemotorsports.com | 958 US Hwy 70 SE Hickory, NC 28602 (9.25@161 IFO VA 10/30/11) http://www.buyimportperformance.com

 

send your head somewhere else. god this thread has been beaten to death. either use RLZ knowing the communcation is low, or dont. its really that ****ing simple.

 

I handle every order that goes through my company.
My available Rlz cylinder head services are posted in
My for sale thread. As I put in that email when you
contacted me, your order isn't my order & I have no
Control over it. I gave you my advice in the email you
posted. That's all im able to offer.

 

wow really a whole 3 months on a big valve race head w/ making custom parts, etc...



if i was Brad you would be getting your head back around next new year the way your acting

 

Yea that will get you far in life. Brad has been very sick for maybe 2 weeks. He only has one person helping him and thats him. It is a one person show. i live 3 mins from there so i see him often. either let him do the head or go else where it is that simple.

 

Some of you must not be reading the thread. THE HEAD IS ALREADY AT RLZ! Since day one the agreement was brad would look over the head, tell us what is wrong and quote us to fix it and let us know what he was going to do to it. Three months and still no idea on what exactly will be done to the head. It's that simple. At this point, if he would just return the head untouched, that would be fine but that really isn't a possibility if you can't get anyone to pick up a phone.

 

you know the fastest cars in the country run their heads so quit whining.

 

I give up, I already see this thread will get us exactly where calling or emails get us..... nowhere

 

Exactly, complaining about a business gets you nowhere, maybe someone should have asked if it was the right place for them instead of just sending it off.

 

You have to look at both sides of the aisle guys

You have us on the RLZ side that have dealt with them in the past and know how well are heads performed but know that communication is not one of there strong suits (Howard is worse then brad which is why I went someplace else for my motor build) This is not for everyone, some people need updates all the time either thats who they are or maybe had a bad experience with another company before

Then you have the other side where the customer sends out the head knowing it could take awhile but at least would like to know if the head has been looked at or some kinda of time frame of when it will be looked at even if its say another month, month and half. All they want is some kind of acknowledgement from said company that they are being thought off.

So the way I see it we are all right, yet all just being whiny little bitches at the same time. No communication sucks happens to me all the time, but having a shitty head that does not perform the best also sucks (which I don't know how that is )

 

U are clearly in a rush, Your right you havnt got a call back, why ? When you call every day,email and Contact Every One around, when you just could have waited back a little bit but no we have 30+ people Saying Some Guy Edwin Wants u to call, We are very aware you want a phone call, I tried to help you Edwin i spoke with you a few times I told you it would get done and brad would call you when its done. Im sorry it seems like We cant do buisness i think its best we send your head and parts back, since you already started a riot on honda tech about us looking bad? Yeah, really want to do buisness now.

 

The only thing I have been in a rush to do is talk to someone, but I'm sorry I was the wrong one here..... Go ahead and send me my parts and let me know if I owe you anything . Thank you

 

this thread is hilarious. how people can justify a head taking 3+ months is beyond me. strong jock riding going on in here.

 

No one said it was ok.