I have dealt with rlz ones and never again.

I have a small shop in Sweden and a customer of mine had done some reserched and wanted a RLZ ported dragrace had for a gt42 84mm gsr setup and I was setting it up for him.

Brad answered emails fine and he was going to sorce a core and took over $600 for just the core alone and a total of about $2000. I did not want the hazzzle of have to send him a core so I did the banktransfer. After 1 or 1,5 YEARS!!!! we got the head and it was cracks between the valveseats. Brad said we could keep the head as compensation and that he would send a new one. 3-4 years later and a massive amount of attempts trying to get a hold of him through phone and e-mails. I got ignored big time and I got nothing but a 2000 dollar paiper weight that we never have used.

 

I bet it is one of the highest flowing paper weights known to mankind though!!

 

Sorry, that's damn funny lol.

 

unless you inform the customer up front that its gonna take 3-4-5-6 months, expect phone calls for updates.... Thats a normal thing.....


otherwise send him back his head and tell him to go elsewhere!

 

there are other shops that can do the same work, if they dont want your business, go elsewhere.

 

this, and can have your head back at your door in less than 2 weeks..

 

I respectfully disagree. There are a lot of things that I'd trust multiple shops/suppliers with... head work, nope.

On top of it, yes, the wait sometimes sucks... but Brad always seems to make it up to me in the end. For instance, I have a spare head that I sent him. It was missing a few pieces of valvetrain (rocker arms etc.) that a wonderful H-T user screwed me out of... next thing I know, a bag shows up from Brad with assorted valvetrain components, free of charge.

The core that he has of mine, I chipped a guide hole trying to remove guides on my own... sure enough Brad TIG'd that free of charge. You're not going to find that with most shops.

Oh, not to mention he took it upon himself to run a hone through my cam journals, and resurfaced my intake and exhaust port faces without me asking (or paying).

I keep these things in mind when I feel the need to scream at him on the phone for taking longer than expected

Lou

 

The entire fab business should be ran more closely to a successful body shop or contracting firm.

If you can't handle the work and keep EVERY customer happy, turn work away or don't take it until you are on top of the things you have in house. If you **** enough people off, eventually word gets around and people stop putting up with the wait times and lack of information.

I understand not wanting to turn the work away, or telling someone they can't do it right now but check back in...but I deal with a lot of legit businesses that are ran like this and they are doing very well for themselves and find themselves in great standing with the community.

Just a thought to all of you out there that are swamped and can't keep everyone happy, for whatever reasons.

 

Often times when I read posts about shops and bad service, I always try to keep in mind that there are always two sides to the story.

I think message boards are sometimes like the news or other forms of media/tabloids. You got to pick and choose the information you want to fully believe.

 

It's been 4 days since this whole thread started and all I have seen is whole bunch of post from RLZ but no email or phone call... Damn.......

 

The performance industry is filled with companies that suck with customer service. RLZ is lucky they don't have my cylinder head because they would get 20emails a day and 200+ calls from me a day. When it comes to money or things of value I can really **** people off if they're dicking around. I won't be doing business with RLZ.

 

its people like you that cause delays in getting **** done. congrats, hardass.

 

IMO it takes what an hour total out of your day to promptly answer a few emails, its really not that tough... and it pisses me off when people do that.. we the customer have a few thousand dollars hanging out there at times... makes us feel better and take 10 mins to respond to an email

I just recently had a head done at Endyn for my RB26, Larry responded very quickly. in a day or so 2 at the most.. never took payment until it was all done, sent me a tracking number once i paided and we chatted for about an hour prior to me sending the head out.. he called me and asked me what i wanted to do on certin things, took about a month or so to get it done... which is right on for what he had said. Head is perfect.. if i was gonna have the head done on my honda... it would go to Larry

 

Buddy there is no excuse..... Specially when it is very well known that I would like to speak to him.. Fine you have a lot of work, take 5 mins from your lunch or before you start or after you get done... If you wanna do something then you make the time. Period! If I wouldnt have seen anything posted than fine you really don't have the time, but I guess enough said.
It's safe to say that RLZ has plenty of friends on here, put yourself in my place for a minute n then tell me you wouldn't say anything......

 

What makes it interesting is that before they received the head they answered every phone call and email..... Luckily they haven't asked for any money but they do have a head with worth some money....

 

I hear alot of great things about rlz but, I would probably end up dealing with 4 piston as they do just as good of work without customer service issues.

 

He is a great guy and will get back to you, give it some time. when i have parts of his at the shop its also hard to get a hold of him. he works like a dog sometimes to get
jobs out and doesn't let other things distract him

 

Really?? Go back and read the thread. I don't care how much of a great guy he is or how busy he is, he needs to contact the OP back. He's come in this thread and responded to MY posts trying to defend himself but has not taken the time to contact the OP about his original problem. How much irony is that?? Anyone defending him saying to "wait" just loses credibility themselves plain and simple.

 

Great point!

Customer service is the number one priority. I've heard good things about RLZ and was willing to give them a try, but with this type of customer service, I will def be sending my head somewhere else.

 

 

also you can contact Blueridge Motorsports. They have a direct connection with RLZ and actually have heads done through them and have a very quick turn around.

http://hondamarketplace.com/showthre...highlight=brms <--link for dummies

 

This is coming form another industry leader with known great parts.

How do we know for sure that he has not contacted him back? The original thread starter can post up all sorts of junk, we can read it and believe it or we can toss it to the side.

You can "wait" and get a known great part that can really work well for the given setup or you can go somewhere else and wish you had of stayed with the original plan. I guess I just lost a ton of credibility......DANG IT!!! I mean, you say Brad already has the head in his possession, personally I would stick it out.


Don't be mad if your car is not as fast as you would like for not using one of the known best at Honda cylinder head development.

Tell 'em boss!!!!!

 

Yes the op posted all lies and so did everyone else to ever do business with him that posted contacting him was very difficult because there is no way someone that does good work could be horrible at customer service.

Are you getting paid to be this gullible?

 

Yes, I am being compensated........

 

^ the original guy that started the thread is Edwin. And they're are plenty of people that can vouch for him. He's not talking crap. Me , turbogixxer tuning, racelab,
Td Autowerkes can vouch for Edwin. They're are plenty of companies that do cylinder head work. I'm sure RLZ does good work but common 3 months and not even a phone call. Anybody in this situation would freak out. If it was me I'd take it alot worse.