It's been a month, how much longer should he wait for a simple phone call?


So this gives them the right to ignore people? Because they are the only ones? I for one know i'd never use them or send people their way with that kind of service.

 

not sure I how I ignore people I just sent him email and of last month before the holidays
here is his responce ...

Guess I need to make daily updates maybe a blog on the project ..

 

If you have never worked in a high volume shop or havr a wait like they do with I bet invoices hanging back to back to back then you really have no place to speak.

So you say hire someone......wonder how hard it is to find someone to answer questions and take orders over the phone, internet..etc without severely messing up or have to put you on hold to ask on every call. How confident would that make you feel? Just gonna make it worse.

So you know what you do? Prepare to wait. Sit your happy *** down and prepare to wait for the service. Dont have your block built then send the head out and want a fast turn around when you are already very aware of the volume they do.

If you arent prepared to wait then send your hesd somewhere else. That damn simple.

 

Or you could answer the phone or return a call instead of posting a email from a month ago and making a smart *** reply. But that shows a lot of your character and service. Well done

 

i wouldnt let anyone but Brad touch my cylinder head, and thats the reason im still holding a national record as we speak

if a couple of my fellow H competitors had been more patient and willing to accept Brads communication habits they may have taken my record by now

you always hear the bad storys about customer service, but nobody ever bothers to make threads about the thousands of very satisfied customers who could NOT have gotten the same extraordinary performance if they had sent their head somewhere else.

everyone sit back, relax and you will end up getting more than you were expecting from Brad...

Brad, i know your busy as always but hit me up homie, i gotta get back down there one weekend so we can hit up that lunch spot again

 

The person that does the heads for RLZ just replied to this thread. Obviously, he is online doing something.

I think their service speaks for itself. Take a look at all the fast cars that sport an RLZ sticker on it. If they were complete garbage and did not take care of business would they not already be out of business?

 

you just have to mass email him, that's how i always got in touch with brad, i mean like 4 or 5 emails in arow and he will respond the next day or so
but i love my rlz head once i sent it in, was about 3 weeks it was back at my door, my motor build is being done by someone else and 2 machine shop and 6 months later its almost done

 

no thats not me, i havent been handling sales or customer service for Brad since last winter or maybe early spring.

 

You managed to post before I got done and posted up my reply. So it seems as if I were referring to you, but I wasn't. I was referring to MAX_CFM......sorry, Randy.

 

That is their product not their customer service. That is two different things we are talking about.

There are some serious nut swingers on here if you think it's ok a business doesn't return calls or emails. Sorry, I'd lose my job in a heartbeat if I just let the phone ring all day and not call anyone back.

 

no prob man, how you been?

 

I agree, customer service is a great thing to have. Some places have great customer service, some do not. Non of us said it was alright to ignore customers. Not sure where you got that from. Also, I guess when you own the business or are part owner you can do whatever you please.


Doing alright man. Sold my EG that I had for a long time and thought I was done with the Hondas for awhile. Months later I fell right back into another Honda project. Typical stuff.....

 

i dont know what ur problem is and what u think u know, but u have no idea.
We havn't took any payment or ignored you

If it was a standard head work it would be different. When it comes to big valves and making parts it takes time, Sorry No we don't have a sexy little Secretary to answer our phones, we don't do picture updates we get the parts in and try to get it done as fast as possible so you the (customers) are happy but when you have 1 guy doing 10 heads a week it gets hard to please every one.
Edwin Sorry we are having communication problems. Your head is in line to be finished. I will let u know
Thanks

 

Would this be satisfactory for customer service or an explanatory of the situation nsxmatt?

 

That is a nice email screenshot, but those questions I asked never got answered....

AND the time it took you to post that screen shot could have been a phone call to Edwin and this thread could be gone by now.

I completely understand its not standard work,again, the time isnt the main issue. But when you cant get anyone to respond through phone/email/facebook,and the head has been at RLZ for three months, people start to get nervous. Just a response to that email answering those questions would have prevented all of this. We already know the work will be top notch, we would just love to be able to know whats going on from time to time (not a photo blog) but maybe even just a "hey Edwin, sorry its been a busy week still havent been able to touch it" would work.

 

If I only lived closer to Brad I'd quit investment sales and would handle the other side of his business and make a killing!

Lou

 

I'm Edwin, not the other guy..... As much as I hate this, all I would like is to be able to email or call you or someone at rlz and get a response.... I really hate this, i have never done anything to this extent to try to talk to someone. I understand that good work takes time but not almost 3 months. If the case was that you have too much work, I understand just tell me and return my head and valve train.

 

I guess it was easier to post this than just call me after Wes, asked for my number to call me today and still no phone call...

 

imo if your second to none and in high demand i think its your choice to operate your buisness any way you like as long as your not a theif ripping people off.

few people accomplish as much in their life, knowing this i would have no problem jumping through whatever hoops neccesary to recieve the best work available from them. would i be happy sitting around wondering when my cylinder head will come back to me? no i wouldnt, but i have done it and would do it again if thats what it takes to recieve the best work available which i wouldnt want anything less.

if customer service is a priority to you, go with a company known for their customer service. if getting that winning edge is whats important to you, go w/ RLZ and roll the dice on customer service.

seems pretty straight forward to me...

 

Like I said before I don't doubt that you guys are one of the best in the industry in what you do , I don't want it to seem like I'm bashing you guys because that is NOT my intension but like Ramon said, if you try to get a hold of someone by every other means possible and they have something of yours you kinda freak out..... I have heard nothing but great things from both Tony and Miller and many more here on HT and that's why I decided to use you guys for this project. All I would like is the communication we had before.

 

I understand you completely , but I'm one of those ppl that give credit where it's due, but when I feel something isn't right , I'm also gonna say something.

 

rlz is one of the most, if not the most legit business's i deal with. they arent a huge operation and the people that work there are always there...working.

id be happy to be the hot receptionist if they pay me

 

Casey is correct, other than the hot receptionist part. I have been in there on more than one occasion and it may just be Howard and Brad working. I have never really seen more than 3 people working there at any point. He is also correct in saying that it is not a huge operation.

On another, more local message board to RLZ a few years ago they posted up some info about their headwork and quoted some prices. That snowballed into a huge thread filled with tons of ridiculous questions about their services. Just from that thread alone I almost do not blame them for not quickly replying to messages or answering the phone. People will drive you crazy if you let them. Casey knows what I am talking about on this one, because we were joking around with Howard about it not long ago.

 

U would need implants

 

damnit. im never qualified for any good jobs.