delsoleddie

I recently purchased a b16a2 complete swap including axles and shift linkage for $2495 including shipping. I thought I was getting a deal but all I got was grief. They said they got the cleanest engines and 110%customer satisfaction. I recieved the engine 1 1/2 weeks later after they got there payment. The engine was clean and I was Happy. I had my friend install it he owns his own shop in Orlando (orlando honda/acura specialist).HIGHLY RECOMMENNED. He did a awsome job since they sent me the wrong ECU. It was for a automatic trans. Now they should know better. they also sent me the 2 different kinds of axles(1 integra and 1 civic) They knew I had a del sol.Also the wrong shift linkage but he made it work. To top it off 3rd gear grinds and needs to be replaced. After weeks of trying to get in touch with them. Seems like they dont return calls I guess. I finally reach them online and they said they would send me another ECU and $75 for the axles also try to get me another trans he would email with the that info. I was happy.Well it never happened. A couple of weeks later trying to get in touch everyday without success I finally got them on the phone they said they were sorry for the mix up he said they have been very busy and they just Fed Ex my ECU and check. He gave me a tracking # and I was happy again. Until I got home I used the tracking # to find out it was for someone else. Now I am at this point waiting, trying to get in touch with them again. They seem very cooperitive on the phone they tell you one thing and do the opposite. Did anyone else buy an engine from them????

give me some boost

damn, i heard they were pretty good for swaps and whatnot, well good luck getting all your stuff they owe you

DelSolSi93

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by delsoleddie &raquo;</TD></TR><TR><TD CLASS="quote">Well it never happened. A couple of weeks later trying to get in touch everyday without success I finally got them on the phone they said they were sorry for the mix up he said they have been very busy and they just Fed Ex my ECU and check. He gave me a tracking # and I was happy again. Until I got home I used the tracking # to find out it was for someone else.</TD></TR></TABLE>

That part with the tracking number would have pissed me off the most

delsoleddie

I still have not heard from them and it seems likely I won't. Did anyone else have a problem with TOTALJDM Motors?????? I know they are a sponsor for this web site.Help. I guess all you out there BEWARE OF TOTALJDM OR TOTAL-BOOST MOTORS OUT OF CANADA.They sound good but are they???? With my experiance with them I would say NO

pdiggitydogg

just a bit of FYI
Just because a store has a banner here, doenst mean they have a good business. H-T sells out to who pays the bills. I can understand that, but I dont condone it. (Ive complained before and I was temporarily banned)

Anyway, this is the first bad thing Ive heard about totaljdm. I was actually concidering them for parts later down the road. Keep us posted on updates.

And this really belongs in General, not civic.

delvil

On 9/15/04 this is message I sent to Total JDM: I would like a status/update on my order which was placed on 7/22/04. I have tried contacting your company several times by e-mail and phone messages over the last several days, and I have received no response. According to JDM's records, they received my cashier's check on 8/19/04, and according to the bank's records, the check was cashed by Total JDM and cleared on 8/26/04. The inquiry/message page indicated that they received the check and the order was going to be shipped upon the final inspection of the product, it already passed the first inspection. This was documented on 8/19/04. As of 9/15/04 I have had no status updates, etc. from Total JDM. I should have received my order by that time and was very concerned about the lack of response I have had from them. ON 9/16/04 Total JDM responded and stated that the phone and mail servers had not been functioning and they have received 900 inquiries all at once and that this was a rare problem and were very sympathetic. Due to the shipping department not being able to "see" my order, because of the problem, the engine they had in stock for me is no longer in stock. Total JDM is "anticipating" a shipment in the next couple of weeks and offered me $100.00 refund and an instrument cluster of my choice. I responded that same day (9/16/04) and questioned the availability of a different motor, and if it was in stock and passed all inspections so that they could ship it too me ASAP. As of 9/22/04 they have again not responded to my numerous e-mails, messages, and phone calls. I sent them another e-mail recognizing that the communication with them via e-mail is not effective and that two months have passed since I placed my order and still have not received it. I have requested a representative to contact me so that we can discuss further arrangements about a resolution to this issue. I hope everything works out for you. Dave Del Villaggio

delsoleddie

thanks for the info and sorry for postintg it here.

delsoleddie

WOW THAT SUCKS. Atleast I GOT MY MOTOR please keep us informed about your situation.

JinDIESEL

Modified by JinDIESEL at 10:38 AM 11/24/2004

delsoleddie

Thanks you the info. I did hear from them today through email and they said they are changing management and sorry for the delay in getting back in touch with me. They said they would try to find me another ECU and pay to get 3rd gear fixed along with $75 for the axles. I really hope they come through. I will keep everyone post on the situation. I have my fingers crossed. I am glad to hear everything went well for you jindeisel. I do have to say my engine does look and is clean.

delsoleddie

Just got an email From TOTALJDM and they said they would find me another ECU and give me $200 to fixed the trans. Which will cost me around $500 to fix. Also they will send another $75 for the bad axles. I feel am still out but at least I got something I guess. Remember it was just am email and I will keep everyone posted to see if they come through.

gezer

thats why i buy that **** from a place thats close driving wise, so if they dick me around i go down there with a bunch of the homies and sort **** out.......... its not cool when people have money for swaps and these ****** companies dick u around and send u wrong parts............. all i kno is that i buy my **** from local places so if i got issues with the shop it gets delt with............ but anyhow good luck with the situation man hope it works out .......

plusONE jboy

thats why i dont mind spending the extra $$ for a clean hassle free motor. *cough*importautosalvage*cough*

delsoleddie

thanks man

daver

well if they do come good for at least what they're saying they will, then they are a good shop.

mixed up axels and linkges are quite common. Have you seen any pictures of importer shops. All the axels are in a big stupid pile. some are so similar you can't tell the diff until you try to fit it.

The blame goes back to the guys who pull the engines who don't have the time of day to properly label stuff.

d

JinDIESEL

TotalJDM is overall a good shop. if it werent for the fact that theyre in canada, theyd have so much more business... two thumbs up for them

92 EH2

h-motors online

gtfourmn

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by EG_Hatchie &raquo;</TD></TR><TR><TD CLASS="quote">h-motors online </TD></TR></TABLE>

No hassel and no problems, should of went with them

delsoleddie

will I just got a email from them and they said they are mailing me a another ECU and check for $275 for the wrong axles and for 3rd gear to get fixed. Now I am just waiting to see if it arrives. I 'll let you know if it happens. later

TallAssFilipino

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by 92 EG6 &raquo;</TD></TR><TR><TD CLASS="quote">h-motors online </TD></TR></TABLE>

TRU DAT! (Talk to Steve)

specv5150

I think all shop[s have problems like this. In the end it comes down to customer service. I just saw someone who had a bad experience with hmotorsonline the other day. I know I bought my swap from venus motors and they were REALLY cool. I got my motor in 6 days. Started right no problems. An internet friend of mine got the same motor from them and the whole thing was rusted and filled with water. **** like this happens, but waiting and waiting for a refund is not cool.

McNizzle

what shop in orlando did you go to? im in orlando as well

daver

its true that all shops are going to have problems some where along the line. Most of them don't go over to Japan and extensively test and pull all their engines themselves (probably none do). They order a big crate and they take what they get.

Its when shops try to pull fast ones to get rid of their junk on distant customers etc. that i'd have the problems with.

Did the rusted engine with water in it leave the shop that way? I doubt it, probably the shipping company left it out in the rain some where en route.

The best way to buy an engine is to go pick it out and pick it up yourself. I did that and i still got wrong mounts and axels and parts. The engine was good tho .

d

d

3.point.2

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by delsoleddie &raquo;</TD></TR><TR><TD CLASS="quote">Just got an email From TOTALJDM and they said they would find me another ECU and give me $200 to fixed the trans. Which will cost me around $500 to fix. Also they will send another $75 for the bad axles. I feel am still out but at least I got something I guess. Remember it was just am email and I will keep everyone posted to see if they come through.</TD></TR></TABLE>

was the bad 3rd gear your fault or theirs? sounds like its theirs and if thats the case why arent they giving you the full $500 if they have a 110% satisfaction guarentee. sounds like a crappy company. good luck getting it all worked out.

HXMan

Sometimes with things like this it makes sense to pay more money now to save money in the long run.