I'm Here.
I had talked to you Two weeks ago last, I remember.
I remember mentioning to whoever it was that I talked too that as far as I knew It had left. I told you that I didnt know for sure as about 6 manifolds had left and another 6 where being built and that I did not know at that point in time whos manifolds were whos. I have to spend time away from all my invoices actually building the orders.

I appoligize for not being able to return any phone calls.
Its hard for me to return any phone calls when I recieve phone calls over and over/back to back from the same number and no one leaves a message.
I do spend a good amount of my day behind grinders and a welder and im not always able to answer the phone. That's why i have voice-mail and about eight other ways of contact, but when you don't leave messages and call repeatedly I have no idea who actually calls.

I spent the first part of this week preparing for a giant storm that had a good probabilty of hitting the area of live in. I spent all that time finishing everything I could before the storm hit. On top of that I haven't been around lately as i have about ten people staying my house escaping this recent hurricane.

My race car has nothing to do with any of my work. I stay away from my car during the week or at any point when I have work I can actually accomplish.
My car has been out my driveway once in the last 4 months.

Im not trying to push any blame off of myself, But please keep in mind that wait time on orders greatly varies with how far my suppliers are behind as well.
Shipping also has its hitches and problems from time to time.


Any order that has taken any amount of time to complete longer than what I had told any customers When the sale was made, I Greatly appologize, Ive tried to offer anything necessary to offset the hassle. Im not here trying to Scam, or Rip anyone off. All of my customers my customers right now haven't even bought anything from me at full price. I've offered everyone that I can remember off the top of my head a much better price than what we normally sell our stuff at. No one has paid full price for anything in the last couple of months in Lou of all the interest I had at the time. Hoping those things would offset to what could become in the event that i received more work than I could handle.

I sincerely appologize for all the hassles. Again I'm not in any way here to screw anyone out of what they paid for. No matter the situation, I will do WHATEVER it takes to take care of any problems or complaints anyone has.

Please realize that i attempt to run this opertaion myself. Im not always available to answer the phone.
I have many other ways setup to get in complete contact with me which are easily accessable to any that wants to know.
Its frustrating to see that someone has called 20 times per day, left no message and filled all of my caller id with one number. I have no way of returning any phone calls when that happens.
If you have a hard time getting me on the phone, I apologize. I have 5 emails account that I numerous times a day.

Mv@one-fab.com
sales@one-fab.com
tech@one-fab.com
MVone@hotmail.com
Thisone@gmail.com

My AIM name is Theone4thisone
my AIM names stays logged in 24/7 that you can leave messages on if im not actually at my computer.

I may not always get Pm's or Im's as other people use my computer and all i can assume is that they get clicked off of. If your having a hard time getting in touch with me, EMail is the best way to contact me. No one else checks my email and I go through it many times a day. Its not my intention to ignore anyone

Unfortunately Im faced with another hurdle right now. Given that the storm did not hit or even come close to my area. 95% of my materials come out of Houston, Texas.
At this point in time, due to the recent storm and condition the storm left the city, I don't know what Is going to happen with my Materials Shipments.
I spoke with all of my suppliers this week previous to the storm, frantically trying to get a surplus amount of materials on the way and in my possesion before the storm hit. Unfortunately I got calls from them all mid week telling me they had to drop what they were doing and Evacuate. I typically get reoccurring shipments of materials weekly from my suppliers. So right now I have a limited amount of materials to complete the orders im working on at this time.
I do not know yet when exactly my suppliers will be back up and running.
I am pursuing Other means and other resources to keep my materials in stock for the time being.


Modified by This One at 1:30 AM 9/26/2005

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Hybrid_Coupe &raquo;</TD></TR><TR><TD CLASS="quote">hes in dallas...Rita was no where near hitting the area that he lives in, it didnt delay his part of the town. </TD></TR></TABLE>

Im not in dallas, im In austin and prior to the storm Austin was expected to be hit with 80-90 mph winds and 25 inches of rain.
With those things in mind, this city was a mess this past week.

Im not here partying, I'm sorry for offering my house to dear friends that needed out of houston and a place to stay. Given that its the weekend, I do have a life that i try to maintain away from manifolds. I worked on orders last week every hour of the day until friday when evryone showed up. Even then I was up the next morning finishing orders and shipping manifolds out at 8pm that night.

I have spent every bit of extra time over the last couple of weeks trying to get caught up and back on a respectable waiting time for my products. IF any of you have been waiting for you parts longer than you were told, i can assure you all. You will have them ASAP

 

ok so you explained your side..but you said you had one manifold done for us..whats the status on it? I can understand not having supplys to build manifolds..but we HAVE left voice mails for 2 weeks now with no reply..

I understand you have no idea when our second manifold will be ready to ship..but letting us know this a week or 2 ago would have helped us a great deal..

we understand opening your home to friends in need..its the post about drinking and partying that disturbed us when we cant get ahold of you.

BTW..Thank you for replying to us.

 

see now...if this had been said When we called, or we got a message back I wouldnt have done this. But i saw no other means of getting a hold of you. Ive heard nothing but good things about your manifold and i suspect that when i get it, it will be great...i dont doubt that.
But I do remember you not telling me that you didnt know whose manifold was whose, but you did tell me specifically One of ours was done and ready to ship and the other would be done within the week. now i dont know how many orders you have for people in bakersfield, but If you would have told me all of this when It was Happening, i would have been a little more lenient. However at this point...Im still not happy, I havent gotten a straight Answer...How Far Along are OUR Manifolds, please Check, thats all Im asking...I would like to know, This is the basis on whether or not i make it to battle, along with one of our customers. Just Check your invoices really quick...tell me where your at with the building process and ill be happy. Its what we do with our customers, we let them know whats going on, All im asking is that you update me once in a while...i dont mean you have to call me every 5 minutes and let me know what you did, but right now, knowing something is better than knowing nothing.

BTW I dont fault you at all for opening your home to people that are in trouble..i would do the same thing. So dont think that. I recently let my friend move in with me who recently got divorced because he was goin through a bad time. So i understand where your coming from with the opening your house part.


Modified by Hybrid_Coupe at 11:40 PM 9/25/2005

 

i agree with you guys. I was also in the same situation and i really don't like it when the seller tells you something but don't do it. I'm still in that situation where a seller tells me he ship something but i never received it and its been at least 2 months. Then when you make a post like this or something they will respond because your hurting their business. I'm not saying these people are scamming buyers or anything but it seems to me that the delay time takes a lot longer then they promise.

 

believe me im not trying to hurt his business...all i want is an update...a close estimate of when it will be done. I like his design for a manifold...and i like the way he acted when i talked to him, It was the not being able to get a hold of him part that pissed me off and drove me to this extent.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Hybrid_Coupe &raquo;</TD></TR><TR><TD CLASS="quote"> knowing something is better than knowing nothing.</TD></TR></TABLE>

this is all we ask sir..we have a dead line just like you and would like to go racing..

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by 99Hybrid_Hatch &raquo;</TD></TR><TR><TD CLASS="quote">ok so you explained your side..but you said you had one manifold done for us..whats the status on it? I can understand not having supplys to build manifolds..but we HAVE left voice mails for 2 weeks now with no reply..

I understand you have no idea when our second manifold will be ready to ship..but letting us know this a week or 2 ago would have helped us a great deal..

we understand opening your home to friends in need..its the post about drinking and partying that disturbed us when we cant get ahold of you.
</TD></TR></TABLE>


I've recieved one voicemail from you from what I remembered mid of this week.
I have no more than one voicemail from you or whoever else had called me before from your shop.

I was out with friends, yes. But I never would have been If I had orders I could accomplish. I can't work at night, fabrication typically requires the use of loud tools that like to **** of neighbors. Among that, I do have a life outside of whatever my business entails. Im sorry that you feel those things got in the way, ill do whatever it takes to correct the situation.

I have no idea at this point in time whats up with either manifold, as there's people asleep in my office where my computer and all my invoices/files/info on all of any orders are kept.
I will get in touch with you first thing Monday/ Tomorrow with the information.
As i said before I dont know who's manifolds left or if any had left to you. Any of the times ive talked to you on IM or the phone I mentioned that I wasnt sure then what manifolds belonged to who without being in front of my invoices. I appologize for not getting back to you with that information

 

alright...see thats handling your business...All we want is some info. And im really glad that you will try and make good on this situation. Thank you.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Hybrid_Coupe &raquo;</TD></TR><TR><TD CLASS="quote">believe me im not trying to hurt his business...all i want is an update...a close estimate of when it will be done. I like his design for a manifold...and i like the way he acted when i talked to him, It was the not being able to get a hold of him part that pissed me off and drove me to this extent.</TD></TR></TABLE>

Oh i know your not, I been in your position with a reputable seller on h-t. Its the exact same situation. Was told 2 weeks took over 2 months, with no update to whats going on. It really sucks especially when you think you can make it for a event, if you know your not gonna make it then you won't trip about it. Customer service is very important when doing business.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by sfwd dc2 &raquo;</TD></TR><TR><TD CLASS="quote">Oh i know your not, I been in your position with a reputable seller on h-t. Its the exact same situation. Was told 2 weeks took over 2 months, with no update to whats going on. It really sucks especially when you think you can make it for a event, if you know your not gonna make it then you won't trip about it. Customer service is very important when doing business.</TD></TR></TABLE>

I too have been in the same situation. It sucks i know, I appologize that anyone thinks ive ingored them. I have never ever been completly out of contact with any customer.

I understand I can be hard to reach, but ive never not ever just not responded to someone. It might seem that way when you cant get ahold of me right away, but I have no intention of ignoring anyone. Agian, I appologize for leading to you believe I was ignoring you.
I am in the process of trying to relocate to accompany more space and resources to Get this stuff out quicker and more efficiently. Right now I have limited space for even myself to work, let alone Helpers.

I honestly have only one voicemail from david. I have recieved no emails Or Pms other than the one david just sent me linking to this thread over the last seven days or however this sites keeps Im's in my history. All of my contact information besides my phone number is all over this site and my own site. My phone is not the only way to contact me.

-Matt

 

glad to see your trying to work things out instead of taking it personal or getting pissed off.

 

That's why I pay with credit card. When a person gives his word that the product will be delivered by a certain date. By his word should be as good as gold and stick to his promise. That's what makes a man between a liar. If he can't produce, go to your credit card company and they will give you your money back and have you write them a little affidavit stating you never received your items. I have no respect for those especially dealers who says they have the product and wait forever till they get enough orders to fill them. That's b.s. Thanks for sharing your story. One Fab another dealer jotted down for unfaithful business practice.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by slow29 &raquo;</TD></TR><TR><TD CLASS="quote"> That's why I pay with credit card. When a person gives his word that the product will be delivered by a certain date. By his word should be as good as gold and stick to his promise. That's what makes a man between a liar. If he can't produce, go to your credit card company and they will give you your money back and have you write them a little affidavit stating you never received your items. I have no respect for those especially dealers who says they have the product and wait forever till they get enough orders to fill them. That's b.s. Thanks for sharing your story. One Fab another dealer jotted down for unfaithful business practice. </TD></TR></TABLE>

what are u talking about.. these are all custom orders that he has to build in order of who places the order and material available. nothing is just sittin on the shelf waited to be ordered and shipped.

 

From your explanation and the intonation in your words, everyone here should be able to tell you are a man of high distinction. Most of the typical popular H-T vendors that get VERY busy start getting pissy and taking threads like these as personal attacks. I commend you and definitely can understand the frustration of a hurricane coupled with supplier issues coupled with just being way too busy.

I hope others can as well.

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by This One &raquo;</TD></TR><TR><TD CLASS="quote">

Im not in dallas, im In austin and prior to the storm Austin was expected to be hit with 80-90 mph winds and 25 inches of rain.
With those things in mind, this city was a mess this past week.

Im not here partying, I'm sorry for offering my house to dear friends that needed out of houston and a place to stay. Given that its the weekend, I do have a life that i try to maintain away from manifolds. I worked on orders last week every hour of the day until friday when evryone showed up. Even then I was up the next morning finishing orders and shipping manifolds out at 8pm that night.

I have spent every bit of extra time over the last couple of weeks trying to get caught up and back on a respectable waiting time for my products. IF any of you have been waiting for you parts longer than you were told, i can assure you all. You will have them ASAP</TD></TR></TABLE>

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by J. Davis &raquo;</TD></TR><TR><TD CLASS="quote">I've heard One-Fab bandied about a bit recently. The guy probably got moderately hyped and is buried with orders.

My friend Steven had One-Fab build him a manifold for his CRX, took about twice as long as he was told it would. Steven is pretty happy with the manifold, nice quality. I don't think anyone is getting screwed here, but One-Fabby needs to talk to you guys about it.</TD></TR></TABLE>

Yea I did order a manifold from One-fab. Hybrid_Coupe's situation doesn't seem much different from my own at the time. I was told 3 weeks or so at the end of June. It ended up taking around 2 months for me to get the manifold in hand(arrived late august). There was much dancing around about when things would get done, supplies being out, being on vacation, being at the races, ect ect. Now it's the end of the summer and I'm just now getting things fabricated into place so that I can have a running vehicle again. Would I have liked to have had my product in a timely fashion? Yes of course, but I understand that everyone gets behind especially with a "custom" hand~built product such as a manifold. Matt was always polite and approached things in a business-like and mature manner when we talked. The manifold is a quality piece for sure, I have no doubt that it is what the doctor ordered as far as manifolds go. Matt is a good guy and he'll get you taken care of.

~Steven

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by slow29 &raquo;</TD></TR><TR><TD CLASS="quote"> That's why I pay with credit card. When a person gives his word that the product will be delivered by a certain date. By his word should be as good as gold and stick to his promise. That's what makes a man between a liar. If he can't produce, go to your credit card company and they will give you your money back and have you write them a little affidavit stating you never received your items. I have no respect for those especially dealers who says they have the product and wait forever till they get enough orders to fill them. That's b.s. Thanks for sharing your story. One Fab another dealer jotted down for unfaithful business practice. </TD></TR></TABLE>

WTF dude, did you not read the thread?

Matt was nice enough to put me and a few friends up at his house during the storm. I actually tried to go by his vendors to pick up supplies before I left Houston. When I got there the vendors had either already left or were packing up to leave. So I had to leave with nothing. Matt has been busting his *** all year to keep up with orders. Unfortunately, he is the only ONE @ one-fab. Thats one person to take orders, place orders for materials, respond to emails, phone calls, and the occassion walk-in, ship orders and some how fabricate all sorts of products within a 10hour period during the day. I know its frustrating for some of you but you have to understand, these are not cookie cutter cast pieces, these are custom hand built pieces that take quite a bit of time to build.

 

If he doesn't have time to service his customers, then he should stop taking their money or tell them the truth about when their stuff will be ready. If the truth is "I have no idea, I've got so much **** going on I don't even know what I'm doing for who", then that's what he should say, hopefully before he takes their money.

I recently had a bottom end built for me by a one-man shop that took several months longer than it was supposed to due to parts on back order, wrong parts shipped, etc. The guy was in touch with me at least weekly, letting me know what the status was on the build and updating me on what he was waiting on, plus he agreed to post pics of the build on a board that I visit a lot so I could see the progress. It was a bitch and inconvenienced me, but I don't have a problem with him because he communicated with me and I was never out of the loop wondering what he was doing on for the money I gave him. I'll use him again if I need more work done, his customer service is great , plus he did a great job on the bottom end.

I've run a one-man shop before and been in a situation where I had hundreds of orders and started dropping the ball on getting back to people. Because I care about customer service, I asked around and ended up paying a local LINUX geek to set up a freeware job ticketing server and host/maintain it for me for a few bucks/month. All orders got assigned a ticket and a due date. I checked the ticket off when I delivered the order. If an order went over the due date, the server gave me a reminder and I updated the ticket with a note (like "waiting on parts from supplier" or "everything delayed by 2 weeks due to hurricane") and reset the due date. People who placed orders could log in and check their ticket status and they didn't have to bug me or wonder what was going on with their order. It saved me a ton of time answering e-mails and phone calls, plus my customers were much happier with me because they were updated on the status of thheir job in a timely manner. It's not that hard to provide good customer service, but a lot of people I deal with (especially in the Honda-performance world) just don't seem to care about keeping their customers happy. A little communication goes a long way.

 

These vendors shouldn't take in orders until there catched up with there work. I've had a lot of problems buying online from vendors to online websites and stuff where i was suppose to expect something in a short period of time end up being months.

 

It's true that vendors should stop taking orders once they get too backed up, or at least told that it's going to take awhile.

I'm glad that both parties in this thread have maintained calm and civil towards each other. It's an HT first. to you guys.

 

more Happy one-fab customers... hmm...

Matt where is my flange?

 

you need to stop hating on him. he is making custom parts. they take alot of time.
i remember being told that other companys are on more of a wait them him atleast 8 weeks for a manifold and thats a big company.
the man is trying the best he can to keep up.

 

I got my manifold in 2.5 months, okay whatever im over that, i got it, looks nice. part that really pissed me off was when I went to put on my wastegate I had a Tial 38mm flange rather then 44mm flange (that I provided him with) so now I am waiting on the flange that has been over a week since it was supposivly shipped so I can have someone change the flange for me I love one-fab

 

I was gonna order a manifold from One-fab. This thread has changed my mind.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by xenocron &raquo;</TD></TR><TR><TD CLASS="quote"> Most of the typical popular H-T vendors that get VERY busy start getting pissy and taking threads like these as personal attacks. </TD></TR></TABLE>

This is starting to become a personal attack as far as im concerned.
Most of you creating Drama have never ever even dealt with me and have no idea on any of the situations being addressed.

Thats fine if you dont want to deal with me over whats posted, i can understand that. But you have no right to justify personally attack me If i have in fact never dealt with you. People continually post how others should run their businesses, your input is much appreciated, but none of you have any idea of whats going on behind the lines of this website. I have in fact stopped taking any orders over the last MONTH other than Dealer Sales.

You all post do this and that with your Credit Cards, yea they sure can, But fortunatly Its not as easy as you might claim. No one is being ripped off whatsoever, if it came to that point I would in fact refund money before any even needed to charge-back an order. So quit telling people how they need to use their Credit cards and how businesses need to Process them. That is completely un-related

95% of the businesses run on here will not process an order withouth payment.
I among other business need payment up front to purchase materials and pay for the Essentials needed to create the orders.
On top of that If i dont take payment how do I put priority on a order thats not paid for over people that are in line and are paid For.

-Matt