Tennisjon2002

ha its not, they had to come up with a bs excuse because they knew there was nothing in the warranty booklet saying it was covered for 12 months.

runnyeggsham

tomh1979

In the last 4 years of the current model civic i have not seen one shift boot between 7 years of doing parts at 2 dealership, this is a new and first time complaint that i have seen of this, my boot still looks good, i wouldn't personally call that a common issue, maybe a bad batch from a certain run from the parts manufacturer, that also ended up at your regional part center as well.

runnyeggsham

I feel bad for you for having all these problems. But I cant help but think that you are the perpetual "victim" or likes to play victim. What do you expect when you make stupid comments like that? Your going to get scalped because your visor is loose? What the hell is your visor made of? A meat cleaver??? And hell yeah Gus is not a safety expertment and so cant comment. I can see that you are an automobile safety expert though. So what certification or offical body gave you that designation?

And dont make stupid universal statements. Not ALL SI owners have had all the problems that you have or most. My friend has a 06 and he does have the clutch issue and the visor was flimsy but everything else? No.

Who would watch your videos and pictures anway? You expect some rep that is thousands of miles away to look at your pictures and give the green light to something versus having a Honda authorized mechanic look at it? Are you out of your mind? Hell I can just go take a picture of someone else's jacked up SI and demand repairs based off those pictures too then. How are they to know that those pictures are from my car??? You are such an egghead. If they keep giving you a guy who gives you the run around, then ask for another one. Go report it to the state AG's office, the BBB, JD Power. Just get off your *** and complain to the right people for a change. Man, I got more mad reading your post, at you then Honda.

2 years ago, I was driving my S2000 and all of a sudden I could not shift. My clutch was floored and it wouldnt come up and I could not shift while in the middle of traffic during 5pm rush. Turns out a defective O ring caused all the fluid to leak out. I had the car towed to a Honda shop and they immediately looked up my car. Found out it was still under factory warranty (for another 2 months), fixed my car, and told me that I didnt even need to pay for the tow truck. I dont know what Honda service is like but I got treated pretty good....knock on wood. Then again that dealership was known to be decent compared to the other Honda dealers in town...not to mention my folks have bought 3 cars from their other brand dealership before and we had no problems.

You my friend sound like a big whiner for sure. Again, I feel bad for your car, but shut the hell up and complain to the right people and do it right this time and stop making stupid comments like you are a damn safety expert and your head is going to get scalped from a dull plastic visor. Unless you work for the NTSB or equivalent, legally, you have NO opinion on anything that is a safety hazard. At least that jerk Gus knows where his boundaries are.

Tennisjon2002

Thank you for your comments.
To start, yes not all Si owners have had all of the problems I have had, I specifically stated which problems were common and which were not, I NEVER said all Si owners have all the same problems as me. Two of the common problems are the visors and the CMC, which this thread is about.
I am not a safety expert but I believe a visor that will not go up blocks my vision is a safety hazard. Also a sunvisor that is hanging down several inches and the edge hits me in the forhead if I lean forward, I believe is also unsafe if there was an impact. Plastic or not that could potentially cause undesirable head trama.

There is only one person, the honda mechanic, whom has looked at my car and diagnosed the issue. The dealer was required to send videos in to Honda for them to see that this was the problem they were investigating and to see if they wanted my parts. The dealerships camera was not working so I had to take my own videos and send them to the mechanic, whom verified the videos and sent them to Honda. I am saying that the people whom are responsible for making the decision of whether to fix my car have neither seen the car in person nor seen a video of the problem. I was just telling Gus, and he agreed, that it would help my case if they would actual look at my car or the video. I know they don't want to go around and look at every car that is why I was thinking the video would be at least a good starting point.

That sounds like a standard warranty repair and towing service is included in your warranty. When my battery died I had to be towed and it was fully covered under warranty. I have for the most part been treated very well by Honda dealerships, hints why I am not complaining about dealership service in this thread, I am complaining about the actions of Honda Corporate.


How am I not complaining to the right people? Am I not supposed to tell American Honda about the issue? Also I never said I was a safety expert, I said that I thought it was a safety issue. If I don't work for the NTSB etc I can still have an opinion, although I completely understand my opinion holds little weight.
Let me get this straight though, are you saying you do not believe Honda should replace my visors?

Tennisjon2002

A quick search of the NHTSA databse shows for complaints of visbility issues (~90% of them involving the visors) there are :

49 Complaints for 2006 Civics
11 Complaints for 2007 Civics
5 Complaints for 2008 Civics

You can search the complaints here:
http://www-odi.nhtsa.dot.gov/complaints/

FijiBlueFG2

I haven't experienced this at all. Where is it ripping?

Tennisjon2002

It was ripping at the very top of the boot, where the plastic piece is. It is not a big deal, but just something I noticed right before I was going to the dealer for another issue, so i figured I would have them replace it.

FijiBlueFG2

Interesting. I remember on my 07 Si, the black ring was tight around the shifter, whereas on my 08, it is a little more loose. I wonder if this has anything to do with it. Room to flex, if you will.

Tennisjon2002

Here is a video of my Sun Visor:

http://www.youtube.com/watch?v=8bggHLTV4O0

Tennisjon2002

Wow this just keeps getting better. I just got a call from Gus at Honda Customer service. The dealership I got the visors diagnosed at is denying that I ever got the visors diagnosed, even though I faxed the receipt to Gus, and they have decided to exercise their right to refuse service. Gus told me I need to take the car to another dealer. I have ALWAYS been respectful to the dealership and tried to make things as easy as possible for them, even when they have given me above and beyond reasonable problems:

http://www.*************/forums/deal...rant-long.html

I have probably spent ~3,000 there in the last 5 years or so in paid work (non warranty work).

WAY TO GO AMERICAN HONDA AND CROWN HONDA OF SOUTHPOINT IN DURHAM NORTH CAROLINA!

WeslyWills5

I am a honda repair tech and I had to reply to this thread. I see these exact compliants with civics constantly. I have been a warranty tech for a honda dealer for 4 years.

There a few points I wanted to mention:

A dealer can refuse a warranty repair on your vehicle if they feel they are not going to make any money on the repair - I see this all the time.

As for rattle noises (noise/harshness/vibration). They can be very difficult to pinpoint. You also have to understand this from the technician`s point of view:

1. Warranty repairs only pay half OR LESS of what standard repair time is. For example I replaced a transmission in a 2004 CRV today under warranty. Warranty time was 6.4 hours, customer pay time would have been 13 hours.

If you expect a technician to rip apart your vehicle to trace a buzzing noise for 3 hours and get paid .5 hours (or sometimes for FREE) it doesn`t add up. Honda Corporation expects employees farther down the chain to take a financial hit...This is how they work and it is sad. I work 44 hours a week and make $24k a year. It`s not easy to live on.

Don`t get me wrong, I respect what you are doing and your repairs should be warrantied. But I do believe you are going to continue to get stalled by the dealers and corporate.

Bottom line is, Honda isn`t what they used to be. I grew up living and breathing Honda but after seeing the JUNK that honda has been putting out they really are no better than any other car company. Personally they havent built a good car since 2001.

FijiBlueFG2

It's all relative to the needs and desires of the automotive industry, which IMO, has been steadily declining in it's need for quality ever since the idea of hybrid technology was first brought up. These days its all about cheaper and smaller.

You can't really complain when GM and Chrysler haven't built a decent car since 1973.

Tennisjon2002

Thanks for your input.
I am about 99% sure a dealer can not refuse warranty work. They can refuse any non warranty work they want, I know that.
I was not mad at my dealer,until they decided to refuse to touch my car.

I know rattles etc can be hard to impossible to find, that is why I have always dealt directly with the technician at the dealer and I always pinpoint exactly where something is coming from and go on drives with them etc. My dealer was not able to fix a rattle I had and I understand that and as long as they tried I will not be too upset about it. They did try so I was not mad at them.
I could not agree more. I used to be honda crazy but recently, especially with dealing with my civic, I don't think I will ever be driving another Honda.

Tennisjon2002

I have some updates, good and bad.

The bad news:
My visor is now completely destroyed, it cracked from the back and the hinges are sticking out. I have it up right now but if I move it I don’t think I will be able to get it back.
My steering rack has started to make the same squeak that it was originally replaced for. This would make the 3rd steering rack that I have had go bad since December 2008. It is an intermittent squeak when turning slow. I will try to get a video. I don’t even know if it is worth trying to deal with Honda with this issue because I know they are not going to do anything. I went by the dealer today (the one that refused to look at my visors) and they were too busy to look at my car.

The good news:
Stevenson Honda in Wilmington NC agreed to replace my visor for free, no questions asked. They have ordered it and should get it in this week.

Caveman74

I have an 06 and have had ZERO issues. KNOCK ON WOOD. I always see problems with the tranny and visors. I have no squeaking of the CMC either. I have 54k on mine.

Flwr

During my commute home in traffic I started to notice a clicking in my clutch. It wasn't the first time (it's happened sporadically since I bought the '06 si in May 2006), but this was the first time the clicking got really bad and the clutch itself felt softer.

I'm pretty good at complaining, haha. I traded my first '05 civic EX for an SI through the lemon law...and I was able to get an extended warranty on my sun visors on the '06 si (just expired at 60k miles...need to write and extend it again).

My recommendation to escalate the issue is to take it in to the dealership at least 3 or 4 times to fix that single issue (clutch) and then write a nice long note to the dealership (I emailed mine to the general mgr, svc mgr, and customer svc/relations mgr) and also file a complaint with the better business bureau. I'm not that knowledgeable about cars...but I would think that if your clutch went out while on the freeway, that could pose as a safety hazard. My complaint when I filed lemon law was 3 pages...detailing each visit to the dealership and the outcome, names of people who I spoke to and worked on the car, etc...and how Honda's reputation was not living up to expectations. I think in my letter, I even printed some posts on the forum and articles I could find that supported my issue (and pointing out that it was a very common issue).

Hope this helps!

voltech

Got same problem with my clutch pedal making popping noise.Dealer charge me $105 just to inspect the problem cuz advisor told me if it just adjustment issue you need to pay for it. I still had a Honda Care warranty. This is what they did on my 2008 si sedan Technician Lubricate Clutch Pedal Assemble and Adjusted Clutch Position Switch and Interlock.What is the right fix for this issue? If this problem come back can i use my hondacare warranty and get my $105 back? Thanks guys

Redbone

this thread is over a year old so good luck getting a response

K5^

If the recent bump created a whole new thread, you would probably tell them to search. So I don't see what the harm is here.

RICO_

Take it from me OP....and anyone else who's had a bad experience with Honda's Customer Service.....I know exactly what you're going through and just how downright STUPID Hondas service reps and DPSMs can be.

Oh by the way....if they escalate the issue to the DPSM and he makes a decision....don't bother calling Honda Customer Service. They can't override his/her decision and won't bother helping you out at all.