Has anyone bent their Avid traction bars? Went to the track friday and made one run. The front crossbar bent, and not a little either. I'm very bummed.

 

Crazy! Hey, there my name is Franklin and I work for Avid. There is a lifetime warranty on defects. Just give me a call on our toll free 1-866-507-2843 and will have it replaced with a new bar for you. I'd like to get that old bar back from you to analyze it. Never seen that before. 4130 Chromoly doesn't just bend. Please get in contact wtih us. Thanks

 

thats awesome customer service right there!

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by projectcivicjp &raquo;</TD></TR><TR><TD CLASS="quote">thats awesome customer service right there!</TD></TR></TABLE>
No, not really. Since the little bastard is still sitting on jack stands and i'm missing the one racing event i wanted to run at. I dont have much nice to say about their customer support at all.

 

wow, youre kind of a jerk. he was totally nice to you, and youre blowing it off like its nothing. you can remove them and run the event still. thats good customer service. you may be dissatisfied with the product, but customer service is on point.

you must realize that in racing especially stuff breaks

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by YZFR6AVID &raquo;</TD></TR><TR><TD CLASS="quote"> 4130 Chromoly doesn't just bend.</TD></TR></TABLE>
yes it does, lol obviously. couldve been due to underdesign or possibly install error if youve never had a failure like that before

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by dfoxengr &raquo;</TD></TR><TR><TD CLASS="quote">wow, youre kind of a jerk. he was totally nice to you, and youre blowing it off like its nothing. you can remove them and run the event still. thats good customer service. you may be dissatisfied with the product, but customer service is on point.

you must realize that in racing especially stuff breaks


yes it does, lol obviously. couldve been due to underdesign or possibly install error if youve never had a failure like that before</TD></TR></TABLE>
You dont know what you're talking about. I took it off and mailed it to them. They said they would send a new one out right away. 2 weeks later i asked if it was on the way. they said it would ship by the end of the week. Again 2 weeks later they said i have it the next week. That was several weeks ago. And no, i cant run my car without the bars. If you think that's good customer service you are a dumbass. You can take your attitude and **** the [freak] off!!!

 

i had avid motor mount that bend on me...a couple of weeks ago...but i had great customer service from them...i bought the mounts from jdmcars.com...and i tried contacting them about warranty...and i never heard back from them..its been a couple of weeks and still nothing...but i sent an email to avid...on a friday..and they replied back the following monday...had my mounts with in a week...so don't think its a bad company to deal with...

 

you shoudve said all that in the first place then, lol. im no mind reader

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by dfoxengr &raquo;</TD></TR><TR><TD CLASS="quote">you shoudve said all that in the first place then, lol. im no mind reader</TD></TR></TABLE>
Yea, your probably right, i'm just pissed.

 

I just wanted to note i never heard another word from Avid Racing. No replacement bar, no refund, not even a phone call, pm, or email. Maybe they have different rules as to what is good business in canada? It was an expensive mistake on my part that's for sure.

 

So you just mailed them the bent part, expecting a replacement or refund, and never heard anything for well over a year. And you just let it go? No action taken or anything?

 

Dont know what to do about it, but i'm open to suggestions. If they were here in the USA i would have some options, but them being based in Canada complicates things.

 

Do me a favour and call me at our office and I'll set you up with our new Pro V2 traction bars. It's got new QA1 black chromoly rod ends and Total Seal boots system too. 1-866-507-2843 Toll free, I'll be looking foward to your call man

 

it'll be interesting to see what happenes with this

in before traction bars

 

They arrived today.

 

damn, over a year later...