still not responding

 

streetrays is a joke they haven't got back to me yet i hope other ppl can learn from this

 

i ordered a brand new skunk2 **** from them for my dads tsx...the **** wasnt shipped the original box and had appeared to of been used...saved me $10 but wasn't new as described

 

^^^ THATS WHAT THEY DO SELL PPL USED STUFF

 

Damn I guess I was the lucky one... Bought the WALBRO fuel pump and it came less than a week.... Up for some resolution...

 

lucky you

 

don't buy from these guys..still haven't got my parts or refund

 

Keep it TTT as long as people are still having problems. 33 posts and ~4 months later, and the seller still has yet to come in here. Yes, he does have a H-T vendor acct to my knowledge.

 

new year same **** with streeyrays

 

still no camber kit from streetrays

 

I've had a experience from them as well. Bought mishimoto radiator hoses for my d16, looked on the box, it was for a b16 EG. Nope. So I shipped them back the same day I got them, had to file a dispute, took FOREVER to get my money.

But then I was in Austin Texas, and there warehouse/shop is there. So I picked up some BWR lugs, S2 shift **** and S2 battery tie down. They were awesome in person, but you HAD to pay cash.


I have mixed feelings with them, but I probably wouldn't buy from them again online.

 

all i no is that they can't get away with doing stuff like this to ppl sooner or later it's going to bite them in the ***.

 

I will remember not to do business with them. Sorry they screwed you, bro.

 

i bought a headgasket off them and it came in the mail BENT! Will not return messages or anything! Any suggestions?

 

file a claim with paypal or file with your CC company

 

Hi, I work for StreetRays. We do not sell used parts, we do not sell knock-off parts (which is some popular rumor), and we cannot control what shipping companies do with our packages when they are sent out. We have multiple stages of damage that we deal with on a regular basis and work very well with our customers given that they give us the chance to correct any wrongs in our orders. Bad attitudes and immediate bad feedback does not make it any easier on us. As for spank888, we have seen absolutely zero messages concerning your claim. I just looked over the archives and inbox for anything related to that. Whatever personal vendetta you may have for our company is on you, we do run behind at times on things but definitely do our best to keep on track and please everybody. Most of the people we have "bad customer service" feedback from resulted from irrational responses and giving no air for correction. As for the guy who claims he had to attend a carshow with no money available, we will keep that noted for you in our system. As a side note, we do hear that "carshow" story on a daily basis along with "my car was taken apart and need this part so I can go to work". Only thing we can suggest is have better timing and planning on your part.

Sorry for any issues you may have had in the past guys, as of recent we have done really well and cleared up all shipping issues, item part number mistakes and various other things. As for items not being in stock or running behind, we do move a fair volume of parts everyday and have a similar volume coming in. So if there is a discrepancy saying that we are out of stock on an item but claim we have 10 in stock or more, its cause of ebay's ability to update and keep up with our inventory of items as we process them. Thanks to all customers who keep shopping through us and to the rest, sorry for your experience.

 

I would have never thought to bump this while saying you are affiliated with SR. I would have just let this die. Fix your BBB record (F), and get a thread started showing positive reviews, and I bet other MIGHT consider buying from you in the future. All I know is that my mind has been made up due to previous events.

http://www.bbb.org/central-texas/bus...ville-tx-60202

Also, to accuse people of being irrational and not giving you time to response is bullshit... at least for me. Unless you are personally aware of and saw all the issues being mentioned previously, I would not make assumptions about how customers react.

-Customer Service Manager for the past 10 years at various places. Most recently and currently, an aftermarket performance auto parts company. Numerous issues come up, but I guarantee that you will see pretty much ALL positive reviews about everything for us. There is a reason people have been bitching for the past few years etc.

 

Thats why I stated "as of recent". We have had inventory issues before and other minor issues and yes we have a person here who has been here for years who does know of all situations that have occurred. At the same time, the company has been steadily evolving to better service everyone. With all companies there are hiccups and failures and yes I understand the ratings and there WERE issues going on before. Some may have been our mistake and at the same rate, some things are out of our hand. As for the phone not being answered up here, its very hard to push a massive amount of orders through on a daily basis and stay on the phone fixing an order. The best bet that is most successful is to email us cause we are consistently running through the inbox Monday-Friday from 10AM-8PM and 3PM-9PM on Sundays.

As for the irrational customers, yes we have them daily for various reasons that are not necessarily plausible. But we are highly competitive in our pricing and we hold a consistent schedule of processing and shipping order the same day or early the next day. We have three stages that each order passes through currently and have built a 99% successful structure that ensures the correct item is sent to the correct address with an effective and well-packaged shipping procedure. Once again, sorry for any inconveniences you guys may have had. We aren't here to scam, mislead or upset anyone. We are all auto enthusiasts as well and appreciate the hobby just as much as anyone else that may do business with us. I, myself, was a customer on a regular basis before I began working for StreetRays and have never had an issue with any parts or service. Hopefully everyone's opinions can change about us in the future and we can do business.

 

As you can see there is minimal bad feed back on our Ebay Store. We are striving to perfect all orders that come through to us.

http://feedback.ebay.com/ws/eBayISAP...ab=AllFeedback

 

I personally have dealt with streetrays plenty of times. They have always shipped the parts in a timely manner. Never had any complaint with them. Have ordered thru ebay and called them direct with no problems

 

I don't think calling out a customer is the best way to resolve this. Why don't you reach out to him instead of telling him off, and try to help him. As for your responses on here, I will never buy from your store until it's all resolved. I've been in the parts business before and all you havew is your word. To the OP, can you screenshot a couple of your emails to them so we can resolve this?