xjohnx

Ok..here's the story...

Friday, August 9th, I ordered a hood and CF lip from BodyKitsNW. He assured me he would get it shipped out the following Wednesday, which was August the 14th, in order for it to show up at my office on Monday (The only day i would be in the office this week to ensure proper handling).

August 14th rolls around, i email him for a tracking #. Got a reply stating that they ship on a first come first serve basis, and some other people were in front of me, it will go out the next day, which was Thursday. That's understandable, people get behind, i wouldn't want anyone elses stuff getting shipped before mine did.

Email him Thursday for a tracking #, Didn't go out Thursday because they only packaged body kits on that day. Will DEFINITELY go out Friday... ok, whatever, just get it out.

Email him Friday...around noon..no reply...however posts are being made on Honda-Tech in efforts to make sales...I get a little worried...email him again around 5...no reply..posts were made at 12, and 11 PM...

Email him Saturday, because his signature shows that he IS open on Saturday...the reply i got was rather disturbing to be coming from a business...

From: WA00civicSi@aol.com
Date: Sat, 17 Aug 2002 23:13:37 EDT
Subject: Re: Shipping??
To: xjohnx@attbi.com
X-Mailer: AOL 7.0 for Windows US sub 10512

You seriously need to lay off on the tracking number and the e-mails. I had
to run all the way back to work just to log on my AOL account and get you
your tracking number. I told you I would send out the package FOR SURE in
BOLD on Friday so chill out man, and stop freaking out. Also I stated that I
would CALL you the day after when I get the tracking number. And I was not
here since it is Sat and we have a big race event this weekend. I have a lot
of patience, but you e-mailed me 3 times in 1 day and you know that I have
responded to every e-mail I get here at work in a timely manner. Obviously if
I didn''t respond to it I was doing something such as, enoying my weekend and
maybe taking a day off which I am very entitled to. And you even had to
messege me on honda-tech. When I say I am going to e-mail you a tracking
number or ship something out I am going to do that. So hope this makes you
happy because this has made me quite upset, and I have done everything I am
suppose to, but I can't seem to get you to lay off for a little bit.
147233333 is your tracking number. It was picked up on Fri afternoon.
1-800-3650100
Please don't e-mail me back or messege me asking for anything else this
weekend. I told you I would ship it and being a weekend, the tracking number
would have done nothing for you, and you could have easily waited till Monday
since I have about every number in the world to reach you.
Sincerely,
Andy
Please reply to this address. This is our temporary address till our
bodykitsnw.com mail server is back up and running. For some reason we can
receive e-mail, but we can't reply. So this AOL account is temporary till the
problem is isolated. Also please do not instant messege us on this screen name. Thank you.

---------------------------------------------------------

I have NO problems with the shipping delay, what i do have a problem with is how my concerns were addressed in such a rude, unprofessional manner.

My problems with this email...

1) NO business should represent itself in this manner to paying customers.

2) I only emailed him 2 times on Friday, once on Saturday, however had he not FLAKED on me 2 times prior, i would not have been so worried about the product shipping out in a timely manner.

3) Who cares if the tracking # would have done me any good being that it's a weekend? It would have ensured me that the product i paid for had been shipped.

4) If your business hours say you're open, you should be, if you take a day off unexpectedly, you CAN set up AOL to auto reply to your emails stating that you're out of the office.

5) You continued to make posts on honda-tech, on your "day off", in efforts to make sales, however you can't take the time to send me an email stating that the hood was shipped. Am i ANY less important now that you already have my $775 dollars??

I'm glad the product arrived undamaged, because i personally will NEVER do business with BodyKitsNW again.

p.s., "messege" is spelled message. spell check is your friend.

And one last thing, my BodyKitsNW hood, has a great big old VIS stucker underneath, wonder where he gets these from?

Cwest EK

daymmmm....heck id be paranoid too if I sent out $775 to ANYONE and not have things shipped when they were supposed to be....and about the VIS sticker...id be pretty concerned if it is indeed a VIS hood

GideonX

that's a pretty shitty reply to give to a customer. no matter what, the customer is always right. you have a definite right to want a tracking #. it was supposed to be sent out but wasn't and for the price of this item, i would have done the same thing.

KoRE

wow i'm definately not order my cf hood and cf lip from them... thanx i was about to blow abotu $1000 on service i wouldn't like......

thanks for the heads up

if you need engine parts i've had nothing but a good expeirence from Rocket at Hondasaver.com

just trying to make a lighter note on this post...

Dynamix

Yo thats so much bullshit. I hate when companies do **** like this, it pisses me and and makes me feel like they don't give a **** once they have there money. Another thing that sucks, it seems all the good CF Hood makers all have shitty service. I seen nothing but problems from Fiber Images, Benen, and now BKNW. It's like I have no option on a quality hood now because all the makers have shitty customer service. All in all since they all seem to have shitty service I think I'll go with benen since there **** still seems to be of the highest quality. It just sucks that its hard to find a good reliable company these days.

for BKNW, looks like you won't be seeing business from a few people now. You guys just gave yourself a bad name.

datap1mp

i can understand why he would be alittle rude cause im sure the guy has to answer ALOT of emails but the part im concerned with is the VIS sticker or whatever that is =[]


[Modified by datap1mp, 1:10 AM 8/21/2002]

tonyxcom

thanks for the info. I was seriously considering purchasing a hood from the recent posts he has of them.

NOT ANYMORE! I'll just get it from VIS.

Viorent GRIP!

Dude, Andy is an awesome guy, I know him personally and when he's busy he's busy it's mostly him running the show so cut him some slack. You did get your product didn't you? Sounds more like an isolated incident. You can't please everyone, and when you run a company you're bound to run into some irate customers. Chill out man.

Tetsuwan Atomu

VIS hood
good quality

tbkonwso

should've ordered a lip from me

Viorent GRIP!

how much do those go for btw?

tbkonwso

aroudn 220 - 230 im waiting to find out for sure those i just got these in. A long with lot of other goodies..

ZeroEric

That is VERY unporfessional... He should fire himself First off, he told you it was gonna ship out WEDNESDAY, but it didn't so why should you just believe him when he says its coming out friday??? That guy is a dick... Shouldn't he be glad you're his customer when you could just as easily get the same **** from someone like tbkonwso who would more than likely match his price or even go below it for you and not have "first come first serve" hassles to deal with? Why do companies have such shitty customer service skills??? Don't buy things from morons

ionic_slim

Mr. Shin: bullshiet...i dont care if you know him personally or not because that doesn't give him the right to treat a customer like crap after he done took his money.


[Modified by tazmoe, 7:33 AM 8/21/2002]

TheIntegraGuy

I guess BKNW sucks ***....Thats no way to reply to a customer who is worried and concerned about what they invested in. I'd be shitting it and E-mailing him contantly also. He seems very rude and one thing for sure, he wont be expecting any business from many people on this board....

About your hood...I hope you didnt pay $700+ Just for the hood.....

BodykitsNW =

hungry

775 dollars!?!? for a hood and lip?!?
anyways thanks for the heads up, he just screwed himself over and lost some business.

who makes these lips? and for what model? last....can we get a gb on this? hehe


[Modified by chicken EGg, 12:00 AM 8/21/2002]

tbkonwso

ill have more info on them soon, i just got them yesterday and took some real quick pictures of them right out of the box. I beleive these are for the 99-00 civics. but more information s will come on and i do plan a group buy for these when i have more in stock right now, im selling these to local individuals for feed backs on them.

GSRrR

asking for my bro:
Will there be a lip for 92-95 civic hatchbacks in the near future?


[Modified by GSRrR, 12:17 AM 8/21/2002]

pagong

First objective of customer service is=treat customer like they are gold!
Look at how many people gave BKNW a !!! He just lost alot of potential buyers.

TheIntegraGuy

I second that....again...you're absolutely correct!

jetli6969

there should always be 2 sides to the story, i want to see what he has to say. either admits hes wrong or the creator is a liar.

not saying the creator of this thread is, but it has to be one or the other


[Modified by jetli6969, 9:40 AM 8/21/2002]

Viorent GRIP!

Hey tough guy read my post.
Why don't you try running a company where you're mostly running the show and you have hundreds if not thousands of orders to fill a week, and you have several customers asking you at the same time "where's my ****, where's my ****?" Like I said running a company you're bound to run into some irate customers and it seems like this was an isolated incident. Chill out.

acuracing

If you can get a 5th gen HB CF lip I would definitely be interested. I'm local too.

tonyxcom

Looks more like an irrate owner to me. But I agree, its probably issolated

3RROR404

[Modified by 3RROR404, 5:19 AM 8/22/2002]