i was gonna order but hte fact that an address and phone number were not listed on the site stopped me from ordering.

 

Honestly guys, i havent seen him around, mike is normally pretty particualar on business ethics, hes not staffed like other sites so give it time

 

kteller

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by ebp97ek &raquo;</TD></TR><TR><TD CLASS="quote">kteller </TD></TR></TABLE>

wow you've been here 112 days and managed 98%, why don't I just ban you, haha. Anyways Mike's a stand up guy, you'll get a response within a day or so, I'll give him a call.

 

I had some trouble with Kteller the other day with my hi flow cat, but there was a weather emergency so his internet was down several days. He got back to me after that. He is legit, and he delivers, no doubt about that.

Nevertheless, I think he need to improve on his response to customers.

There was a phone number at the right top corner of his old website. Now it's the new one it doesn't have it, and I'm sorry I already lost the number.

I always have a grudge over online seller without phone numbers (i.e. amazon, paypal in the old days, etc.). I think the key in successful business is communication and opening as much doors as possible for customers to come to them. If needed, then hire a part time secretary. That's just a personal opinion.

 

I ordered some mild steel piping at one point, ended up getting aluminum. After no email response for 2-3 days I called the phone number on the invoice (there was no phone number on the website, as others mentioned). The phone number on the invoice was for some other shop, which I didn't find out for approx five days because no one there was particularly interested in answering the phone. I forget who/what/why, but I was given the correct number WHEN they finally answered.

When I got a hold of whomever it was (Mike? Employee?) at the correct number, and told them of my problem, they didn't see any problem. "You got the more expensive piping, why would you want to return it??" "Not all of us are equipped to weld aluminum, so there is a slight chance I have a good reason to want to return it." "Oh." While that annoyed me a little, whomever it was I spoke to was very friendly, and more than happy to issue an RMA.

I haven't ordered from them since. I hear plenty of good things about KTeller, and I can understand how accidents happen to anyone, but it was a bit of a run-around on several different fronts. Which I've also heard once or twice, despite an overwhelming majority of happy customers. *shrug*

Cliff notes:

- wrong piping
- never got an email response
- no phone number on website
- phone number on invoice was for some shop that had nothing to do with KTeller (?)
- after a week of frustration and annoyance I talked to somebody who was very nice and willing to correct things

 

i ordered a full exhaust and muffler from him and everything went perfect. Awesome quality SS manderel bends

 

Thanks Paul for the link.. yes i myself have been out of town friday-monday (we're closed on weekends anyway, but most ppl dont think bout that when figuing in their time of wait)


I think your the OP, and i need a bit more information from you on your request: this is what was pm'd to me:

MRturbo (9:40 AM 2/18/2006): just wanted to check on the status of my order...been five days and no replies from my PM. thanks.

I need a bit more, if you can pm me your name, order number anything that would help me find your order status, i can update you. Hard for us to work off SN only. thanks

pm me to this order as i would like to see what this "story" is about. only thing that takes months from us, is something we dont make on backorder (example Password products or peakboost items) cause there is always a freind or someone who has some type of post like this and if you pm me id like to see what that is about.

lol believe me, id love to do that, but we honestly would have to increase our pricing to make up for the 15k-20k salary, then that leads to 500 emails and post on here asking why our prices increase and then another 500 more lowball request to sell stuff lower/ cheaper. which wouldnt be done. as we try to offer the lowest price and still be equally efficent. But as someone stated, i can be working on your order or talking to the next guy on the phone? i feel that the already paid customer holds the tie breaker vs the next paying customer.. :shrugs: we try to do what we can for everyone.


J. Davis, if and when you got the RMA did you send the item back? I looked up any past orders from you and if anything i can only see a possible RMA sent and then no item returned. so i ll even offer you again, if you want to return that item, pm me and send it in!!


thanks for your post, believe me 40-50 pms a day and 200+ emails asking vauge and the same questions take a lot longer to reply to then ppl think..

Thank you to everyone who pm'd me or contacted me bout this thread. Thank everyone who's posted on our behalf, as you know that we strive to grow and become one of the best, there will always be people who question your integrity and honestly. None the less we will continue to serve the HT members as best as we can. only ask that we get some patience and a bit more detailed request sometimes

 

Locked - Situation resolved

 

No more 3 day weekends for KTeller

 

From J Davis. I thought it was worth adding to the thread...

J. Davis (3:13 PM 2/23/2006): Thank you!

"Mike, I did not send the aluminum piping back after getting the RMA. I ended up trading it to a friend for parts and cash. But, I *really* do appreciate your offer to renew the RMA; it shows what sort of a businessman you are, and that you care about your customers.

I understand what happened was a simple error in communication, and that you were unaware of the problems on my end because I didn't mention them to you on the phone. I feel that, while I tried to be fair portraying my side of what happened in this thread, I have done you a disservice by not having made you aware of the problem at the time it happened. Mix ups happen to everybody, and when the customer doesn't give any feedback there is nothing you can do to fix things on your end.

For what it's worth, you have my business in the future "


J. Davis (3:14 PM 2/23/2006): BTW, how do you like the new politically correct Joey?