Everything looks fine to me but I can see where your customer might be a little upset. I was talking to Larry quite a bit before he went in for surgery and a little after. I wasnt spending any money with Larry at the time. He was very professional and courteous. Maybe it was the pain killers I hope Larry and you get this situation resolved to both your likings.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by rioninja &raquo;</TD></TR><TR><TD CLASS="quote">

It doesnt seem like you were being very civil in your emails. Its understandable IMO the way larry responded to your emails. Also the whole shipping deal is just a fact of life when your ordering parts. You agreed to the shipping price when you ordered the part, so i dont understand the problem.
</TD></TR></TABLE>

that was after he already sent me the check (today) before i could even bring up the point about shipping.

if you dont understand the problem then i'm sorry.

 

I saw this manifold in person. There was no way in hell it was a "test fitted" new item. It was USED period. There was a serial number on the tb side that was worn off the mani reaked of fuel and there were the obvious signs of wear in the pics above.
Its easy to see Larry figured he had some punk kid asking for a manifold and tried to pass off a used item as new. I wouldnt be suprised if this was one of his friends used manifolds that was mailed from a 3rd party hence no tracking #. If I remember correctly there wasnt even a sender address on the usps package it came in.
Another bad endyn experience

 

I can also vouch for Toda Party. I held the intake when he received it. The first thing I said was "Is this thing used?" With the amount he spent you should receive quality goods regardless. I am as **** as it gets, and would of been even more pissed if this situation was me. All of this could have been avoided if a BRAND NEW intake was sent. A customer should not be liable for any expense for a seller bad judgement, especially when a product is sold as NEW.

I guess this transaction must have taken place on a Friday @ 4:58pm on the last day of the month.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by earl &raquo;</TD></TR><TR><TD CLASS="quote">That manifold looks like it was test fitted on an engine (including a fuel rail) but I don't think it was used. There are no signs of that. I don't have any idea if the manifold was defective or not but if you were buying it for the bling factor, then you could never appreciated the real benefits of it anyway. You would be much happier with a polished Venom manifold that won't make as much power. I'm sure Larry would refund the shipping as it seems that is what is really bothering you.</TD></TR></TABLE>
that is pretty sad that you said that earl. toda party never even said anything about returning it because its not perfect "bling bling" condition. then he should just get a venom manifold!?

As far as Larry goes, here are the customer service problems that I see based upon what you have presented (we have no real way to know if its 100% correct)

1. He lied about shipping method. Big difference between sending it ups and USPS.
2. Any business should have customer service as a priority, if he tells you he doesn't have time to give you a tracking number because no one is a sales person and he wont hire someone. In my view that means he is willing to give customers less service so he can make more money. Well from an owners perspective and talking about just the bottom line, that is an ok policy. however from the customer view that really isn't acceptable.
Its like calling dell, and having to talk with someone that puts you on hold because they also build computers. the dell person says, sorry we don't have customer service people, so i do both jobs.
When he goes online to ship it ups or fedex, there is an additional field to put an email in. So he takes an extra minute to look up your email and puts it in the field.
Then ups or fedex will then email you the tracking number.
3. Scratches on manifold, rusty bolts, and other marks. First off I were to verify that the manifold was the same size as all other manifolds, I would make a jig and not test fit the manifold on a car. If you know the original design is ideal, then just make sure it matches the original design. Its not that hard. Then cnc flanges not being accurate? hhaa, its super rare that a cnc part comes out way off. the accuracy of cnc machining is something like .0005 +/- accurate in inches.
If he does test fit all manifolds, then why isn't boosted-hybrids or cheezefrogs manifold in similar condition?

For the issue regarding shipping it back. Well theoretically the shipping return policy should be known to you when you buy an item. It should be on the website or printed on the back of the invoice. If I were operating a business and someone wasn't happy with the products I shipped to him/her and it was the companies fault that the product was defective or it wasn't in "new" condition. Then I would pay for shipping back.
If I was in your shoes, I would just say **** the extra 20 bucks and write it off to learning a lesson about dealing with aftermarket part companies.


Modified by Bob-DC2 at 9:17 AM 10/30/2004

 

You know - I've read countless threads on HT about Endyn - and while they do have a few nice things they've done - I would never do buisness with them....

For one, he seems way to arrogant - you don't treat customers that way, period. That is the problem with buisnesses nowadays, no one gives a **** about service...Its such a disappointment.

Endyn you get a big from me....

 

He is so overloaded with work I think he just dosen't care at this point if he loses coustomers. He gets so much work its like hes trying to lose business so he will be less swamped.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by nevin &raquo;</TD></TR><TR><TD CLASS="quote">He is so overloaded with work I think he just dosen't care at this point if he loses coustomers. He gets so much work its like hes trying to lose business so he will be less swamped. </TD></TR></TABLE>

There are a few other buisnesses that I know that do that **** too - they just can't say no....and it ***** up their customer base....really unprofessional.

 

"We'll send a call tag and attempt to locate a manifold that's cosmetically
perfect for you."

Cosmetically perfect? It better damn well be cosmetically perfect for the *** raping price of $1300! I'm sorry, but this guy sounds like a total dick. A very sarcastic dick who doesn't care about his customers. He sent you a used manifold and then gives you an attitude when you politely ask him about it. I think Endyn should stick to selling catch cans.

 

I'm in no way a "big dog" and I've had very good experiences with Larry. There's no telling how many factors went into this sale.
You got a refund, but your out $22? Something tells me your only thinking about the "S" in "S&H". It's hard to say.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by stealthmode62 &raquo;</TD></TR><TR><TD CLASS="quote">
You got a refund, but your out $22? Something tells me your only thinking about the "S" in "S&H". It's hard to say. </TD></TR></TABLE>

Exactly. Who gets all but hurt over 22 dollars anyways? You recieved a product you were not happy with, he refunded your money end of story. It could have been a lot worse because unfortunatley transactions can and do go a whole lot worse than this in this industry, he held up his end better than some places do and in the end you broke pretty much even. God forbid there was a restocking fee or something like many places would have charged.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by omahaturbocivic &raquo;</TD></TR><TR><TD CLASS="quote">

Exactly. Who gets all but hurt over 22 dollars anyways? You recieved a product you were not happy with, he refunded your money end of story. It could have been a lot worse because unfortunatley transactions can and do go a whole lot worse than this in this industry, he held up his end better than some places do and in the end you broke pretty much even. God forbid there was a restocking fee or something like many places would have charged.</TD></TR></TABLE>

You guys are missing the point... It's not about $22, or return shipping costs... Although that added to it... It's about his item being shipped 6 days later than he was told and being in used condition when he received it, then not getting a call tag issued for return shipping when they said they would do so... Customer service... Customer service... Customer service...

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Bob-DC2 &raquo;</TD></TR><TR><TD CLASS="quote">

If I was in your shoes, I would just say **** the extra 20 bucks and write it off to learning a lesson about dealing with aftermarket part companies.


Modified by Bob-DC2 at 9:17 AM 10/30/2004</TD></TR></TABLE>


that's what i did, i'm just giving my fellow HT'ers the heads up on how the little people are treated by endyn

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by HRTuning &raquo;</TD></TR><TR><TD CLASS="quote">

You guys are missing the point... It's not about $22, or return shipping costs... Although that added to it... It's about his item being shipped 6 days later than he was told and being in used condition when he received it, then not getting a call tag issued for return shipping when they said they would do so... Customer service... Customer service... Customer service...</TD></TR></TABLE>

thank you some people just totally missed the point of my thread..

 

Tear up the check and tell him to ship you another one, I agree for $1300 for a manifold it better be perfect and NEW, simple as that. I have also been overcharged by someone for shipping, while I didn't make a thread about it, maybe I should have, you can bet I'll never buy from them again.

It's the principal! But also 33$ matters, well for a whitetrash boy like me $33 is alot.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by omahaturbocivic &raquo;</TD></TR><TR><TD CLASS="quote">

Exactly. Who gets all but hurt over 22 dollars anyways? You recieved a product you were not happy with, he refunded your money end of story. It could have been a lot worse because unfortunatley transactions can and do go a whole lot worse than this in this industry, he held up his end better than some places do and in the end you broke pretty much even. God forbid there was a restocking fee or something like many places would have charged.</TD></TR></TABLE>

It's like that saying about small claims court: "It's never about the money".

I doubt the $22 is the issue, I think it's the fact he got called a ricer for not wanting to accept a scraped up manifold.

Live and learn I guess.

 

I think you see things like this everyday on here and its sad.

There's the companies out there that push customer service and treat the 'little guys' the same as the big guys. Too often though these business don't last while the one's who continue be hit or miss experience on a daily basis, strive on.

You also have to remember that there are a lot of ricers out there who don't demand perfection. Remember, its the demand that drives the market.

Thanks for looking out and continue to demand excellence (especialy for a $1300 item).

Curious as to what you are going to go with for an intake manifold now? Perhaps a polished Venom lol!

 

lol yeah man that polished venom manifold is pretty bling....

i'll buying from a different AIR dealer once I get the refund, we'll see how this one looks when I get it


Modified by Toda Party at 11:25 PM 10/30/2004

 

For a bad experience with Endyn. for a company with good products but bad customer service. Larrys taking them down the drain. BUT, it is good you got your money back, instead of "F-u" like he could've done. I have a feeling that although this manifold was blemished, I dont think it was used either, maybe test fit, but not used. It probably just sat around on a workbench somewhere, I'm betting if he were more honest with you upfront and maybe tried selling it to you at a discounted rate he probably still could've had it sold.