Big Clutch problem... need help FAST
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From: Lost in NB
Re: (Topdawgg)
Did you talk to the guy at CC, I would hope they are good enough to send you out a new one with a sameday courier, especially where you are crunched for time to make the races. I would be severely pissed if I missed them for something like that.
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From: Halifax, NS Canada
well, I have been talking to CC about this problem and they said that I will be refunded, but i have to front the cash for a new one... which is gonna be hard for me right now, since i just bought a new one anyways
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From: Dallas, Tx, USA
Re: (Topdawgg)
i fully believe they should GIVE you a clutch for all the BS you have gone through you have gone way far beyond what you ever should have.... to fix THIER expletive up... tell them they should exchange it for the proper clutch at bare minimum and next day it.
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From: Lost in NB
Re: (agrn93ls)
I would tell them to send my ******* money back and they could have their POS clutch, then buy an ACT... Thats complete bullshit... After hearing that I'll never buy a CC clutch... They obviously fucked up and your taking the hit for it... No thats not how it works... You must have been too nice to him on the phone, I would have either gotten a clutch today or they probably would put my number on a no answer list... thats bullshit...
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Joined: Aug 2003
Posts: 2,611
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From: Good luck to this industry, you're gonna need it.
Re: (DraginX)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by DraginX »</TD></TR><TR><TD CLASS="quote">I would tell them to send my ******* money back and they could have their POS clutch, then buy an ACT... Thats complete bullshit... After hearing that I'll never buy a CC clutch... They obviously fucked up and your taking the hit for it... No thats not how it works... You must have been too nice to him on the phone, I would have either gotten a clutch today or they probably would put my number on a no answer list... thats bullshit...</TD></TR></TABLE>
Ok, now this is just unnecessary^^^^. I'm no one for E Fights, and frankly your opinion is YOUR opinion. I HAVE been on the phone with Ryan a few times, and HAD I KNOWN this was the problem, YOU ALL KNOW I would have handled this for him IMMEDIATELY.
I/We CAN NOT figure out what his problem is from here, you KNOW that. Customer service is MY TOP PRIORITY. ANY OF YOU that know me or have dealt with me knows this is the truth, bottom line.
Ryan, I just got off of the phone with you. SO YOU ALL KNOW, I will be sending him out a new disc TODAY.
We do things right here guys. We have the best team, the best products, and the best customer service in the business. We handle and fix every problem as quickly and effectively as we can.
Have a great day guys.
Chris H.
Competition Clutch
800-809-6598
P.S. We do make mistakes, fairly similar to any other human out there. We will admit them like men and women and take care of them like men and women. There are those out there that we simply cannot diagnose from our office. I can't change that.
Modified by DAantagonist at 1:23 PM 6/11/2007
Ok, now this is just unnecessary^^^^. I'm no one for E Fights, and frankly your opinion is YOUR opinion. I HAVE been on the phone with Ryan a few times, and HAD I KNOWN this was the problem, YOU ALL KNOW I would have handled this for him IMMEDIATELY.
I/We CAN NOT figure out what his problem is from here, you KNOW that. Customer service is MY TOP PRIORITY. ANY OF YOU that know me or have dealt with me knows this is the truth, bottom line.
Ryan, I just got off of the phone with you. SO YOU ALL KNOW, I will be sending him out a new disc TODAY.
We do things right here guys. We have the best team, the best products, and the best customer service in the business. We handle and fix every problem as quickly and effectively as we can.
Have a great day guys.
Chris H.
Competition Clutch
800-809-6598
P.S. We do make mistakes, fairly similar to any other human out there. We will admit them like men and women and take care of them like men and women. There are those out there that we simply cannot diagnose from our office. I can't change that.
Modified by DAantagonist at 1:23 PM 6/11/2007
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From: Good luck to this industry, you're gonna need it.
Re: (akira712)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by akira712 »</TD></TR><TR><TD CLASS="quote">I was actually thinking about a CC clutch, but if there that ******* tight ill never order anything from them</TD></TR></TABLE>
It's not that we're that tight, it's a matter of accountability for the product. We don't want to get burned any more than you do.
We would be happy to help you with whatever you would like. If you have questions please call the number in the sig and speak to me.
It's not that we're that tight, it's a matter of accountability for the product. We don't want to get burned any more than you do.
We would be happy to help you with whatever you would like. If you have questions please call the number in the sig and speak to me.
Thread Starter
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Joined: Dec 2004
Posts: 2,776
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From: Halifax, NS Canada
Re: (DAantagonist)
Ok, much like chris has said, they do offer amazing customer service...
This guy has helped me since day 1, we have been talking on the phone many times already..
He has gave me ideas and helped me chase this gremlin the whole time.. and at the time he said he would replace the pressure plate, we still didnt know what the problem was... so its understandable that he would want me to pay for it initially.. until the other one was returned
I was on the phone with him out in the garage while in the middle of checking things and he did everything in his power to help.
As soon as I found out that it was the disk, he called me and is sending me another one out...
**** happens, the disk isnt out by much, but he is rectifying the problem....
for chris at competiton
Modified by Topdawgg at 2:43 PM 6/11/2007
This guy has helped me since day 1, we have been talking on the phone many times already..
He has gave me ideas and helped me chase this gremlin the whole time.. and at the time he said he would replace the pressure plate, we still didnt know what the problem was... so its understandable that he would want me to pay for it initially.. until the other one was returned
I was on the phone with him out in the garage while in the middle of checking things and he did everything in his power to help.
As soon as I found out that it was the disk, he called me and is sending me another one out...
**** happens, the disk isnt out by much, but he is rectifying the problem....
for chris at competitonModified by Topdawgg at 2:43 PM 6/11/2007
Member
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From: Good luck to this industry, you're gonna need it.
Re: (Topdawgg)
Thank you very much sir. I appreciate the backup here.
I enjoy people's opinions and knowing what they have to say. I will listen to what anyone has to say, however, I will not e fight with you or e thug with you. To hell with that.
There are problems that we have had, and will rectify as soon as we find out HOW to help these customers as our hands aren't on the car. We work diligently, as Topdawgg is aware of to get things done the right way.
Thanks again Topdawgg. I appreciate the kind words.
I enjoy people's opinions and knowing what they have to say. I will listen to what anyone has to say, however, I will not e fight with you or e thug with you. To hell with that.
There are problems that we have had, and will rectify as soon as we find out HOW to help these customers as our hands aren't on the car. We work diligently, as Topdawgg is aware of to get things done the right way.
Thanks again Topdawgg. I appreciate the kind words.
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Joined: Aug 2005
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From: NA
Just to add... Ryan (topdawgg) was out his time and he had to find the problem from the supplier.
for that i believe the parts needed, what ever they be, should be shipped at the suppliers cost ASAP and when they arrive he should only then have to ship back the defective parts (why he has to send back defective parts?) at the suppliers cost.
He ordered a clutch to drop in, no hassles. Paying a deposit for a second plate/disc (what ever) is a hassle.
I recently ordered a part from a supplier on here, wrong part delivered, i pm'd him and not even 5 min latter he called me appologised took responsibilty for the mix up and had the new part out and told me when i get it (and not before) to ship back the wrong part and he'll reemburse me the full amount of shipping, and duties i might incure on the new part coming.
Thats customer service.
Im not "ethuging" or anything but your customers shouldnt have to go through what he has gone through just to find the problem(as there shouldnt be one...i know none/nothings perfect). and then on top that have to pay a deposit for something they should of had in the first place, a proper working product.
for that i believe the parts needed, what ever they be, should be shipped at the suppliers cost ASAP and when they arrive he should only then have to ship back the defective parts (why he has to send back defective parts?) at the suppliers cost.
He ordered a clutch to drop in, no hassles. Paying a deposit for a second plate/disc (what ever) is a hassle.
I recently ordered a part from a supplier on here, wrong part delivered, i pm'd him and not even 5 min latter he called me appologised took responsibilty for the mix up and had the new part out and told me when i get it (and not before) to ship back the wrong part and he'll reemburse me the full amount of shipping, and duties i might incure on the new part coming.
Thats customer service.
Im not "ethuging" or anything but your customers shouldnt have to go through what he has gone through just to find the problem(as there shouldnt be one...i know none/nothings perfect). and then on top that have to pay a deposit for something they should of had in the first place, a proper working product.
Member
Joined: Aug 2003
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From: Good luck to this industry, you're gonna need it.
Re: (akira712)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by akira712 »</TD></TR><TR><TD CLASS="quote">
Im not "ethuging" or anything but your customers shouldnt have to go through what he has gone through just to find the problem(as there shouldnt be one...i know none/nothings perfect). and then on top that have to pay a deposit for something they should of had in the first place, a proper working product.</TD></TR></TABLE>
How could I have known what the problem was? I didn't ask for the problem, nor did he. I had no idea it was coming, otherwise I would have prevented it. Yes, it should have prevented. It wasn't, I can't do anything about that now. So, I don't think it's too much to ask to protect my company and at the same time provide as much customer service and tech service as I/we possibly can.
Ryan was as patient as possible did everything we asked and overall, was a phenominal customer. I wish all of my transactions with people went as well as this did. I owe him a debt of gratitude for chosing to stick with us. That's a real customer. We diagnosed until we dropped. He found the problem, we fixed the problem, and he's happy. That's my #1 priority. Just the same if you were my customer.
I appreciate what you're saying though.
If I can answer any questions please ask, I'd be happy to help if I can.
Chris H.
Competition Clutch
800-809-6598
Im not "ethuging" or anything but your customers shouldnt have to go through what he has gone through just to find the problem(as there shouldnt be one...i know none/nothings perfect). and then on top that have to pay a deposit for something they should of had in the first place, a proper working product.</TD></TR></TABLE>
How could I have known what the problem was? I didn't ask for the problem, nor did he. I had no idea it was coming, otherwise I would have prevented it. Yes, it should have prevented. It wasn't, I can't do anything about that now. So, I don't think it's too much to ask to protect my company and at the same time provide as much customer service and tech service as I/we possibly can.
Ryan was as patient as possible did everything we asked and overall, was a phenominal customer. I wish all of my transactions with people went as well as this did. I owe him a debt of gratitude for chosing to stick with us. That's a real customer. We diagnosed until we dropped. He found the problem, we fixed the problem, and he's happy. That's my #1 priority. Just the same if you were my customer.
I appreciate what you're saying though.
If I can answer any questions please ask, I'd be happy to help if I can.
Chris H.
Competition Clutch
800-809-6598
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Joined: Aug 2005
Posts: 548
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From: NA
Re: (DAantagonist)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by DAantagonist »</TD></TR><TR><TD CLASS="quote">btw, nice numbers man </TD></TR></TABLE>
That was last years gear
all different this year.
Not really concerned with power this year just running low boost, ~5lbs so far, actually the thing holding me back is i need a new clutch.
</TD></TR></TABLE>That was last years gear
all different this year.
Not really concerned with power this year just running low boost, ~5lbs so far, actually the thing holding me back is i need a new clutch.
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Joined: Apr 2003
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From: Lost in NB
Re: (DAantagonist)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by DAantagonist »</TD></TR><TR><TD CLASS="quote">
Ok, now this is just unnecessary^^^^. I'm no one for E Fights, and frankly your opinion is YOUR opinion. I HAVE been on the phone with Ryan a few times, and HAD I KNOWN this was the problem, YOU ALL KNOW I would have handled this for him IMMEDIATELY.
I/We CAN NOT figure out what his problem is from here, you KNOW that. Customer service is MY TOP PRIORITY. ANY OF YOU that know me or have dealt with me knows this is the truth, bottom line.
Ryan, I just got off of the phone with you. SO YOU ALL KNOW, I will be sending him out a new disc TODAY.
We do things right here guys. We have the best team, the best products, and the best customer service in the business. We handle and fix every problem as quickly and effectively as we can.
Have a great day guys.
Chris H.
Competition Clutch
800-809-6598
P.S. We do make mistakes, fairly similar to any other human out there. We will admit them like men and women and take care of them like men and women. There are those out there that we simply cannot diagnose from our office. I can't change that.
Modified by DAantagonist at 1:23 PM 6/11/2007</TD></TR></TABLE>
I'm sorry for that statement, but I was under the impression that you were notified about the problem and told him he had to send the clutch back to you or pay for another, if that was the case I wouldn't appoligize. But since you are making things right and sending him out a new one right away I do appoligize.
Ok, now this is just unnecessary^^^^. I'm no one for E Fights, and frankly your opinion is YOUR opinion. I HAVE been on the phone with Ryan a few times, and HAD I KNOWN this was the problem, YOU ALL KNOW I would have handled this for him IMMEDIATELY.
I/We CAN NOT figure out what his problem is from here, you KNOW that. Customer service is MY TOP PRIORITY. ANY OF YOU that know me or have dealt with me knows this is the truth, bottom line.
Ryan, I just got off of the phone with you. SO YOU ALL KNOW, I will be sending him out a new disc TODAY.
We do things right here guys. We have the best team, the best products, and the best customer service in the business. We handle and fix every problem as quickly and effectively as we can.
Have a great day guys.
Chris H.
Competition Clutch
800-809-6598
P.S. We do make mistakes, fairly similar to any other human out there. We will admit them like men and women and take care of them like men and women. There are those out there that we simply cannot diagnose from our office. I can't change that.
Modified by DAantagonist at 1:23 PM 6/11/2007</TD></TR></TABLE>
I'm sorry for that statement, but I was under the impression that you were notified about the problem and told him he had to send the clutch back to you or pay for another, if that was the case I wouldn't appoligize. But since you are making things right and sending him out a new one right away I do appoligize.
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Joined: May 2004
Posts: 789
Likes: 0
From: Augusta, GA, U.S.
Re: (DAantagonist)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by DAantagonist »</TD></TR><TR><TD CLASS="quote">
Ok, now this is just unnecessary^^^^. I'm no one for E Fights, and frankly your opinion is YOUR opinion. I HAVE been on the phone with Ryan a few times, and HAD I KNOWN this was the problem, YOU ALL KNOW I would have handled this for him IMMEDIATELY.
I/We CAN NOT figure out what his problem is from here, you KNOW that. Customer service is MY TOP PRIORITY. ANY OF YOU that know me or have dealt with me knows this is the truth, bottom line.
Ryan, I just got off of the phone with you. SO YOU ALL KNOW, I will be sending him out a new disc TODAY.
We do things right here guys. We have the best team, the best products, and the best customer service in the business. We handle and fix every problem as quickly and effectively as we can.
Have a great day guys.
Chris H.
Competition Clutch
800-809-6598
P.S. We do make mistakes, fairly similar to any other human out there. We will admit them like men and women and take care of them like men and women. There are those out there that we simply cannot diagnose from our office. I can't change that.
Modified by DAantagonist at 1:23 PM 6/11/2007</TD></TR></TABLE>
Indeed, the truth. I'm the guy that called about the D16 Stage 3 clutch, that died. Stage 4's running fine now, thanks a lot Chris and Melissa.
Ok, now this is just unnecessary^^^^. I'm no one for E Fights, and frankly your opinion is YOUR opinion. I HAVE been on the phone with Ryan a few times, and HAD I KNOWN this was the problem, YOU ALL KNOW I would have handled this for him IMMEDIATELY.
I/We CAN NOT figure out what his problem is from here, you KNOW that. Customer service is MY TOP PRIORITY. ANY OF YOU that know me or have dealt with me knows this is the truth, bottom line.
Ryan, I just got off of the phone with you. SO YOU ALL KNOW, I will be sending him out a new disc TODAY.
We do things right here guys. We have the best team, the best products, and the best customer service in the business. We handle and fix every problem as quickly and effectively as we can.
Have a great day guys.
Chris H.
Competition Clutch
800-809-6598
P.S. We do make mistakes, fairly similar to any other human out there. We will admit them like men and women and take care of them like men and women. There are those out there that we simply cannot diagnose from our office. I can't change that.
Modified by DAantagonist at 1:23 PM 6/11/2007</TD></TR></TABLE>
Indeed, the truth. I'm the guy that called about the D16 Stage 3 clutch, that died. Stage 4's running fine now, thanks a lot Chris and Melissa.
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Joined: Jun 2003
Posts: 591
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From: Mesa, Az, USA
Re: (Jared)
I had a very similar problem with my CC Twin disc.. a lot of wasted time trying to figure out what was wrong with CC twin disc, come to find out its the Flywheel was made wrong, not even close to engagement. It's cool that the mfg will replace the clutch but at the same time it was a waste of time/$ to uninstall/reinstall a few times run around town for the mfg and wait to figure out it was a bad brand new part. 
o live and learn
o live and learn
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Joined: Aug 2003
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From: Good luck to this industry, you're gonna need it.
Re: (ForceFed_Motorsports)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by ForceFed_Motorsports »</TD></TR><TR><TD CLASS="quote">All this adds up to a lot of headache, but glad to hear CC has such excellent customer service </TD></TR></TABLE>
It does add up to a lot of headaches BUT, you guys are the reason I'm here. I am not only a fan of being gainfully employed lol, but I'm also a fan of taking care of those that need us.
Truth is this, there are times when myself or anyone else here simply can't figure out what's going on. This happens in every company EVERY DAY though guys. BELIEVE me I KNOW it's a pain in the *** when you're trying to figure out something and you're leaning on me to help and I have no more info to offer. ESPECIALLY when it's a bad part from the get go. Just think, we're on the other end pulling our hair out to help. We're just as stressed lol. Thank you for you guys being chill about it and working with us. We really do work as hard as we can to be there and to help.
To all of you...no worries at all. If there's a problem, my door is always open. I PREFER hear that everything is perfect and working blissfully and you're all running 9's with your overnighted parts from Shapan....but I'm here none the less.
Have a great day guys and thanks to all those that chimed in to help.
Chris H.
</TD></TR></TABLE>It does add up to a lot of headaches BUT, you guys are the reason I'm here. I am not only a fan of being gainfully employed lol, but I'm also a fan of taking care of those that need us.
Truth is this, there are times when myself or anyone else here simply can't figure out what's going on. This happens in every company EVERY DAY though guys. BELIEVE me I KNOW it's a pain in the *** when you're trying to figure out something and you're leaning on me to help and I have no more info to offer. ESPECIALLY when it's a bad part from the get go. Just think, we're on the other end pulling our hair out to help. We're just as stressed lol. Thank you for you guys being chill about it and working with us. We really do work as hard as we can to be there and to help.
To all of you...no worries at all. If there's a problem, my door is always open. I PREFER hear that everything is perfect and working blissfully and you're all running 9's with your overnighted parts from Shapan....but I'm here none the less.
Have a great day guys and thanks to all those that chimed in to help.
Chris H.
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