More Hondata Customer Service problems
10-20-2005, 02:30 PM
#1
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More Hondata Customer Service problems
Let me start this out by saying that lets please not turn this into a Hondata bashing thread. I'm only interested in advice on what to do about the situation and if I'm being unreasonable in my request to Hondata. It's not even much of a situation but it is frustrating that after spending nearly $1300 (full stage 4 upgraded to s200) with a company they can be so inflexible and rude.
I'm currently in the process of selling my s200 w/ all the options including romeditor so as to upgrade to the s300. In order to facilitate the sale I've decided to sell the romeditor separately from the s200 hardware because lots of people have wanted the s200 hardware alone or the romeditor alone.
I contacted Hondata about separating the hardware and software and recieved a prompt and simple reply of "No, they must stay together."
I wrote a reply email explaining why I should be allowed to do it, including the following reasons:
1. I spent $200 to own Romeditor.
2. There is no stipulation in their EULA that says the software must stay with the hardware.
3. I'm selling my system to buy a s300, and their allowing this would facilitate my doing so.
4. They have no upgrade option for s200 owners, forcing them to sell their systems in order to get an s300.
5. I have been a trouble free customer since 2001 having spent ~$1300 on their products.
After 2-3 days, I recieved no reply which is unusual, since Hondata is pretty quick to reply. I sent an email today asking them to get back to me and their response was:
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Hondata Sales »</TD></TR><TR><TD CLASS="quote">The romeditor software cannot be transferred form one s200 system to
another. It is linked to the s200 is was sold with and we cannot keep track
of every user that wants to transfer. It is sold as a kit and must remain a
kit.</TD></TR></TABLE>
So not only did they decide to ignore the issue by not even replying to my email, their only reasoning was that it is simply too much work for them. There was not even an attempt to address my rights as an owner of the software.
Maybe I'm expecting too much and if I am, tell me. It would alleviate some of the frustration I'm experiencing. But if I'm not, I would appreciate suggestions on what to do.
By the way, for those wondering, Hondata has to know who is the owner of the Romeditor software. It has to do with Hondata's copy protection.
I'm currently in the process of selling my s200 w/ all the options including romeditor so as to upgrade to the s300. In order to facilitate the sale I've decided to sell the romeditor separately from the s200 hardware because lots of people have wanted the s200 hardware alone or the romeditor alone.
I contacted Hondata about separating the hardware and software and recieved a prompt and simple reply of "No, they must stay together."
I wrote a reply email explaining why I should be allowed to do it, including the following reasons:
1. I spent $200 to own Romeditor.
2. There is no stipulation in their EULA that says the software must stay with the hardware.
3. I'm selling my system to buy a s300, and their allowing this would facilitate my doing so.
4. They have no upgrade option for s200 owners, forcing them to sell their systems in order to get an s300.
5. I have been a trouble free customer since 2001 having spent ~$1300 on their products.
After 2-3 days, I recieved no reply which is unusual, since Hondata is pretty quick to reply. I sent an email today asking them to get back to me and their response was:
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Hondata Sales »</TD></TR><TR><TD CLASS="quote">The romeditor software cannot be transferred form one s200 system to
another. It is linked to the s200 is was sold with and we cannot keep track
of every user that wants to transfer. It is sold as a kit and must remain a
kit.</TD></TR></TABLE>
So not only did they decide to ignore the issue by not even replying to my email, their only reasoning was that it is simply too much work for them. There was not even an attempt to address my rights as an owner of the software.
Maybe I'm expecting too much and if I am, tell me. It would alleviate some of the frustration I'm experiencing. But if I'm not, I would appreciate suggestions on what to do.
By the way, for those wondering, Hondata has to know who is the owner of the Romeditor software. It has to do with Hondata's copy protection.
10-20-2005, 03:26 PM
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Re: More Hondata Customer Service problems (Rain_man)
i can understand where you might think that you should be able to separate the two products.
however, the rom editor is a licensed software. the only way they can keep track of who that license belongs to is by the actual s200 box serial number.
which appears what they explained.
i know you have spent good money, but thats how it is. you can surely find someone to buy the whole package. otherwise youd have a million people trying to get unauthorized copies of rom editor. Imagine people calling hondata and saying "hey i promise i bought romeditor from joe, no i dont have the s200 box but im for real, i bought it i paid $XXX just for the software, whats the reg code? "
as far as the s200 to s300 lack of upgrade option. the s300 is just a totally different platform. it wasnt like the stage 2 to s200.
however, the rom editor is a licensed software. the only way they can keep track of who that license belongs to is by the actual s200 box serial number.
which appears what they explained.
i know you have spent good money, but thats how it is. you can surely find someone to buy the whole package. otherwise youd have a million people trying to get unauthorized copies of rom editor. Imagine people calling hondata and saying "hey i promise i bought romeditor from joe, no i dont have the s200 box but im for real, i bought it i paid $XXX just for the software, whats the reg code? "
as far as the s200 to s300 lack of upgrade option. the s300 is just a totally different platform. it wasnt like the stage 2 to s200.
10-20-2005, 04:45 PM
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Re: More Hondata Customer Service problems (Mase)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Mase »</TD></TR><TR><TD CLASS="quote">
as far as the s200 to s300 lack of upgrade option. the s300 is just a totally different platform. it wasnt like the stage 2 to s200.
</TD></TR></TABLE>
So they should take it back, and give you credit twards the s300, and sell the old s200 as a refurb unit at a discount...
as far as the s200 to s300 lack of upgrade option. the s300 is just a totally different platform. it wasnt like the stage 2 to s200.
</TD></TR></TABLE>
So they should take it back, and give you credit twards the s300, and sell the old s200 as a refurb unit at a discount...
10-20-2005, 05:01 PM
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Re: More Hondata Customer Service problems (Mase)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Mase »</TD></TR><TR><TD CLASS="quote">
however, the rom editor is a licensed software. the only way they can keep track of who that license belongs to is by the actual s200 box serial number.
which appears what they explained.</TD></TR></TABLE>
The person who wants to buy romeditor is a s200 owner who just needs romeditor. In order to transfer ownership all they would do is change the serial number in their database from that of my system to the new owner's serial. They're still keeping track of the software and it seems they can do it, but they just won't.
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">i know you have spent good money, but thats how it is. you can surely find someone to buy the whole package. otherwise youd have a million people trying to get unauthorized copies of rom editor. Imagine people calling hondata and saying "hey i promise i bought romeditor from joe, no i dont have the s200 box but im for real, i bought it i paid $XXX just for the software, whats the reg code? " </TD></TR></TABLE>
Acutally a s200 w/ romeditor isn't that popular since the s300 came out. If you price a s200 w/ romeditor from Hondata it costs MORE than the s300. However, there are lots of s200 owners who would like to edit their rom tables and would like to Romeditor for less than what Hondata charges i.e, buying a used copy.
And of course there are people who just want the s200 b/c they are getting it tuned by someone else.
however, the rom editor is a licensed software. the only way they can keep track of who that license belongs to is by the actual s200 box serial number.
which appears what they explained.</TD></TR></TABLE>
The person who wants to buy romeditor is a s200 owner who just needs romeditor. In order to transfer ownership all they would do is change the serial number in their database from that of my system to the new owner's serial. They're still keeping track of the software and it seems they can do it, but they just won't.
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">i know you have spent good money, but thats how it is. you can surely find someone to buy the whole package. otherwise youd have a million people trying to get unauthorized copies of rom editor. Imagine people calling hondata and saying "hey i promise i bought romeditor from joe, no i dont have the s200 box but im for real, i bought it i paid $XXX just for the software, whats the reg code? " </TD></TR></TABLE>
Acutally a s200 w/ romeditor isn't that popular since the s300 came out. If you price a s200 w/ romeditor from Hondata it costs MORE than the s300. However, there are lots of s200 owners who would like to edit their rom tables and would like to Romeditor for less than what Hondata charges i.e, buying a used copy.
And of course there are people who just want the s200 b/c they are getting it tuned by someone else.
10-20-2005, 08:12 PM
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Re: More Hondata Customer Service problems (Rain_man)
why not sell him the romeditor and trade hondata boxs? then you still have your s200 to sell and he gets his romeditor and the number all match up?
10-20-2005, 09:55 PM
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Re: More Hondata Customer Service problems (99Hybrid_Hatch)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by 99Hybrid_Hatch »</TD></TR><TR><TD CLASS="quote">why not sell him the romeditor and trade hondata boxs? then you still have your s200 to sell and he gets his romeditor and the number all match up?</TD></TR></TABLE>
its brilliant
its brilliant
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10-21-2005, 01:40 PM
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Re: More Hondata Customer Service problems (99Hybrid_Hatch)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by 99Hybrid_Hatch »</TD></TR><TR><TD CLASS="quote">why not sell him the romeditor and trade hondata boxs? then you still have your s200 to sell and he gets his romeditor and the number all match up?</TD></TR></TABLE>
Thanks for the idea, I never thought of that. I'd prefer to avoid the hassle especially if all Hondata needs to do is change a number in their database.
I guess it's just the principle that a company should be more willing to help out it's customers.
Thanks for the idea, I never thought of that. I'd prefer to avoid the hassle especially if all Hondata needs to do is change a number in their database.
I guess it's just the principle that a company should be more willing to help out it's customers.
10-21-2005, 02:45 PM
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Re: More Hondata Customer Service problems (Rain_man)
but do u know how hard it would be to keep track of all the selling and reselling of there units. look in the fi classified's and see how many people are selling there s200's.
10-21-2005, 02:55 PM
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Re: More Hondata Customer Service problems (flip1199)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by flip1199 »</TD></TR><TR><TD CLASS="quote">but do u know how hard it would be to keep track of all the selling and reselling of there units. look in the fi classified's and see how many people are selling there s200's. </TD></TR></TABLE>
I can't say I see that many after I did a search. Hondata is fine w/ my transfering ownership, I asked them about that already. They just aren't okay w/ separating the software and hardware.
If they gave me a reason why or addressed my concerns then I could at least have an understanding. But instead they decided to blow me off which is really what irks me. I think they would be surprised to see how far some quality customer service would go.
I can't say I see that many after I did a search. Hondata is fine w/ my transfering ownership, I asked them about that already. They just aren't okay w/ separating the software and hardware.
If they gave me a reason why or addressed my concerns then I could at least have an understanding. But instead they decided to blow me off which is really what irks me. I think they would be surprised to see how far some quality customer service would go.
10-23-2005, 08:06 AM
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Re: More Hondata Customer Service problems (xerox445)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by xerox445 »</TD></TR><TR><TD CLASS="quote">So they should take it back, and give you credit twards the s300, and sell the old s200 as a refurb unit at a discount...</TD></TR></TABLE>
I disagree here with you sir, with this logic I should be able to take my 3 yr old projection TV back to BestBuy and tell them to give me credit on the new HDTV, all the while taking the old tv off my hands and pushing it off onto someone else. This would never happen.
In almost every market out there you will see a product evolving and becoming more refined and more appealing. That is the nature of business and sales, its been like this forever and will not change. Businesses dont do this for their health, they will continue to offer better and better products to get repeat business and more market share.
While I sympathize with rain mans delima I do see Hondatas perspective.
I disagree here with you sir, with this logic I should be able to take my 3 yr old projection TV back to BestBuy and tell them to give me credit on the new HDTV, all the while taking the old tv off my hands and pushing it off onto someone else. This would never happen.
In almost every market out there you will see a product evolving and becoming more refined and more appealing. That is the nature of business and sales, its been like this forever and will not change. Businesses dont do this for their health, they will continue to offer better and better products to get repeat business and more market share.
While I sympathize with rain mans delima I do see Hondatas perspective.
10-24-2005, 04:09 PM
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Re: More Hondata Customer Service problems (AutoLab)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by AutoLab »</TD></TR><TR><TD CLASS="quote">
While I sympathize with rain mans delima I do see Hondatas perspective.</TD></TR></TABLE>
I have no desire to cost Hondata money and what I am asking will cost them nothing more than 5 minutes of their time which I isn't too much to ask, given that I am trying to scrounge up as much money as possible to once again buy another of their products.
I've decided to simply eat the $100 dollars I would have made off selling romeditor and go with the Neptune RTP when it comes out. I'm doing my surgery rotation right now and I ust don't have the time or energy to deal with Hondata regarding this.
I really regret having given them any of my business. They make good products but their customer service stinks. I hope you Hondata customers have better luck with them than I did.
While I sympathize with rain mans delima I do see Hondatas perspective.</TD></TR></TABLE>
I have no desire to cost Hondata money and what I am asking will cost them nothing more than 5 minutes of their time which I isn't too much to ask, given that I am trying to scrounge up as much money as possible to once again buy another of their products.
I've decided to simply eat the $100 dollars I would have made off selling romeditor and go with the Neptune RTP when it comes out. I'm doing my surgery rotation right now and I ust don't have the time or energy to deal with Hondata regarding this.
I really regret having given them any of my business. They make good products but their customer service stinks. I hope you Hondata customers have better luck with them than I did.
10-24-2005, 06:59 PM
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To be honest, I think your getting frustrated over nothing. There not blowing you off nor are they refusing you any service. They are simply saying don't sell the hardware from the software. Also it might not be as easy as taking 5 minutes to transfer ownership, it could be a lengthly process. In addition, there is no way to varify who you are or who the new owner is gonna be, because your not there in person showing your issued ID. All im saying is don't get so chapped.
10-25-2005, 09:12 AM
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Re: (JDM4DRACCORD)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by JDM4DRACCORD »</TD></TR><TR><TD CLASS="quote">To be honest, I think your getting frustrated over nothing. There not blowing you off nor are they refusing you any service. </TD></TR></TABLE>
Actually they are blowing me off. I would call ignoring emails blowing me off, wouldn't you?
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">They are simply saying don't sell the hardware from the software.</TD></TR></TABLE>
And I'm simply asking for a reason, which isn't unreasonable since I OWN a licence to their software and their EULA. Wouldn't you be annoyed if a company told you what or what you could not do with something you owned?
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">Also it might not be as easy as taking 5 minutes to transfer ownership, it could be a lengthly process. </TD></TR></TABLE>
They are perfectly fine with transfering ownership of a complete system. I asked them. Tranfering ownership is not the problem here.
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">In addition, there is no way to varify who you are or who the new owner is gonna be, because your not there in person showing your issued ID.</TD></TR></TABLE>
If you're saying this, I'm don't think you understand how Hondata keeps track of their users...
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">All im saying is don't get so chapped.</TD></TR></TABLE>
I don't think I'm the only one. Do a search for Hondata and you'll see numerous threads about their poor customer service. With so many disgruntled users, you have to wonder if it's the users or the company.
Actually they are blowing me off. I would call ignoring emails blowing me off, wouldn't you?
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">They are simply saying don't sell the hardware from the software.</TD></TR></TABLE>
And I'm simply asking for a reason, which isn't unreasonable since I OWN a licence to their software and their EULA. Wouldn't you be annoyed if a company told you what or what you could not do with something you owned?
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">Also it might not be as easy as taking 5 minutes to transfer ownership, it could be a lengthly process. </TD></TR></TABLE>
They are perfectly fine with transfering ownership of a complete system. I asked them. Tranfering ownership is not the problem here.
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">In addition, there is no way to varify who you are or who the new owner is gonna be, because your not there in person showing your issued ID.</TD></TR></TABLE>
If you're saying this, I'm don't think you understand how Hondata keeps track of their users...
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">All im saying is don't get so chapped.</TD></TR></TABLE>
I don't think I'm the only one. Do a search for Hondata and you'll see numerous threads about their poor customer service. With so many disgruntled users, you have to wonder if it's the users or the company.
10-25-2005, 12:28 PM
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Re: (Rain_man)
ok.. so lets say u have a dell 9300 laptop. i buy that same laptop but i have windows xp media edition and you dont. i end up selling my laptop to my cousin. should i get pissed off at dell because i can't sell u my windows xp media edtiion since i bought the license to it??? dont think so. certain things sell only in packages or are only upgradable through the original manufacturer.
10-25-2005, 04:34 PM
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Re: (flip1199)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by flip1199 »</TD></TR><TR><TD CLASS="quote">ok.. so lets say u have a dell 9300 laptop. i buy that same laptop but i have windows xp media edition and you dont. i end up selling my laptop to my cousin. should i get pissed off at dell because i can't sell u my windows xp media edtiion since i bought the license to it??? dont think so. certain things sell only in packages or are only upgradable through the original manufacturer.</TD></TR></TABLE>
That's a good point. However, if you check in the EULA for that copy of Windows it will stipulate the two must stay together since it is an OEM copy of the OS not intended for sale. Also on the outside it has been clearly marked and labeled as not for resale. By getting an OEM copy of Windows, you are getting it at a much, much cheaper than retail price. If you get a discount by buying the two together, it makes sense that you can't separate them, otherwise nobody would buy the Retail version of Windows.
However, buying the s200 w/ romeditor offers you NO package discount. I paid the same as someone who bought the s200 and Romeditor separately, yet in theory that person would have the rights to separate the two. Why should I be able to do less w/ my copy of Romeditor even though I paid the same for it?
Even worse is that nobody seems to care that Hondata ignored my one email regarding the issue. If you are going to tell me I can't do something that I feel I have a right to do, at least tell me why, not some BS reason that we just are too busy to do it. I'm just asking for a open communication and apparently that is too much for them to do.
If you are okay with a company helping you out before they have your money and then ignoring you when you have an issue, then by all means continue supporting them.
That's a good point. However, if you check in the EULA for that copy of Windows it will stipulate the two must stay together since it is an OEM copy of the OS not intended for sale. Also on the outside it has been clearly marked and labeled as not for resale. By getting an OEM copy of Windows, you are getting it at a much, much cheaper than retail price. If you get a discount by buying the two together, it makes sense that you can't separate them, otherwise nobody would buy the Retail version of Windows.
However, buying the s200 w/ romeditor offers you NO package discount. I paid the same as someone who bought the s200 and Romeditor separately, yet in theory that person would have the rights to separate the two. Why should I be able to do less w/ my copy of Romeditor even though I paid the same for it?
Even worse is that nobody seems to care that Hondata ignored my one email regarding the issue. If you are going to tell me I can't do something that I feel I have a right to do, at least tell me why, not some BS reason that we just are too busy to do it. I'm just asking for a open communication and apparently that is too much for them to do.
If you are okay with a company helping you out before they have your money and then ignoring you when you have an issue, then by all means continue supporting them.
10-25-2005, 04:50 PM
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Re: (Rain_man)
If they ignored your email, why didn't you try to contact them on the phone? Doug and Matt are very helpful.
But honestly, technology changes every minute. One minute you have the baddest *** mother board in the world and 5 minutes later it's already obsolete. We all understand you feel 'slighted' but that's life. The s300 and s200 are completely different platforms as stated prior.
But honestly, technology changes every minute. One minute you have the baddest *** mother board in the world and 5 minutes later it's already obsolete. We all understand you feel 'slighted' but that's life. The s300 and s200 are completely different platforms as stated prior.
10-26-2005, 12:30 AM
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Re: (Rain_man)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Rain_man »</TD></TR><TR><TD CLASS="quote">
I don't think I'm the only one. Do a search for Hondata and you'll see numerous threads about their poor customer service. With so many disgruntled users, you have to wonder if it's the users or the company.</TD></TR></TABLE>
funny, for the amount of hondata users there are, i hardly ever hear a single complaint.
They practice good business ethics, and ive never found their customer service to be unsatisfactory. its evident they have answered your questions already, hondata is a small company, and I know they travel quite a bit. you cant expect them to answer every single email quickly. especially if its repetitive....
I don't think I'm the only one. Do a search for Hondata and you'll see numerous threads about their poor customer service. With so many disgruntled users, you have to wonder if it's the users or the company.</TD></TR></TABLE>
funny, for the amount of hondata users there are, i hardly ever hear a single complaint.
They practice good business ethics, and ive never found their customer service to be unsatisfactory. its evident they have answered your questions already, hondata is a small company, and I know they travel quite a bit. you cant expect them to answer every single email quickly. especially if its repetitive....
10-26-2005, 03:14 AM
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Re: (Mase)
i dont see any problem in this situation. hondata will only ask for your date of purchase/ where it was purchased/ serial number of s200 unit, to be able to acquire new password for the rom editor. you can sell them separately without letting hondata know. i mean its as simple as that. sell the s200 unit by inself. and sell the software to someone, just provide him the serial number of the s200, and the receit or whatever. 
10-26-2005, 07:41 AM
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Re: (PrecisionH23a)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by PrecisionH23a »</TD></TR><TR><TD CLASS="quote">If they ignored your email, why didn't you try to contact them on the phone? Doug and Matt are very helpful.</TD></TR></TABLE>
In the back of my head I know that's a good idea, I haven't found the time. I just need to try harder. I did forward this thread to them and it's interesting they have not responded to it at all. If I recall correctly, they do post on HT.com
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">But honestly, technology changes every minute. One minute you have the baddest *** mother board in the world and 5 minutes later it's already obsolete. We all understand you feel 'slighted' but that's life. The s300 and s200 are completely different platforms as stated prior.</TD></TR></TABLE>
My issue isn't about the upgrade. It's about selling the s200 blue box separatey from the romeditor. I may gripe about no upgrades to the s300, but I understand why they might not be able to offer upgrades. I don't know why this upgrade issue is being brought up, b/c I haven't really complained about it. I've only said, if you aren't going to give me an upgrade option, at least allow me to sell my s200 in a manner that will yield the most money to pay for the s300.
Modified by Rain_man at 11:57 AM 10/26/2005
In the back of my head I know that's a good idea, I haven't found the time. I just need to try harder. I did forward this thread to them and it's interesting they have not responded to it at all. If I recall correctly, they do post on HT.com
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">But honestly, technology changes every minute. One minute you have the baddest *** mother board in the world and 5 minutes later it's already obsolete. We all understand you feel 'slighted' but that's life. The s300 and s200 are completely different platforms as stated prior.</TD></TR></TABLE>
My issue isn't about the upgrade. It's about selling the s200 blue box separatey from the romeditor. I may gripe about no upgrades to the s300, but I understand why they might not be able to offer upgrades. I don't know why this upgrade issue is being brought up, b/c I haven't really complained about it. I've only said, if you aren't going to give me an upgrade option, at least allow me to sell my s200 in a manner that will yield the most money to pay for the s300.
Modified by Rain_man at 11:57 AM 10/26/2005
10-26-2005, 07:55 AM
#22
New User
Thread Starter
Re: (Mase)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Mase »</TD></TR><TR><TD CLASS="quote">
funny, for the amount of hondata users there are, i hardly ever hear a single complaint. </TD></TR></TABLE>
Have you done a search? I know personally I requested a new security key they said there was a max of 3 keys issued. I even offered to drop by to format my laptop in front of them to prove that my install of Romeditor was really deleted.
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">They practice good business ethics, and ive never found their customer service to be unsatisfactory. </TD></TR></TABLE>
I'm afraid we just have different opinions, but I would love to hear some stories and examples to prove me wrong. And if their service is so good, why is it that after almost a week, they haven't made one post to this thread? They know about this thread, I emailed it to them shortly after I made it.
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">its evident they have answered your questions already,</TD></TR></TABLE>
Is it? If they ignored my ONE email regarding the issue, how could it be evident?
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">you cant expect them to answer every single email quickly. especially if its repetitive....</TD></TR></TABLE>
I don't mean to sound insulting, but have you even read my posts? After my first email full of questions, I waited 3 days and after no reply I sent a follow up email which was answered in an hour with a curt "No, it's too much work." I can understand it may take some time to reply, but ignoring the issue is very different.
Instead of defending Hondata with anecdotal evidence, why don't you address some of the points I brought up instead?
funny, for the amount of hondata users there are, i hardly ever hear a single complaint. </TD></TR></TABLE>
Have you done a search? I know personally I requested a new security key they said there was a max of 3 keys issued. I even offered to drop by to format my laptop in front of them to prove that my install of Romeditor was really deleted.
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">They practice good business ethics, and ive never found their customer service to be unsatisfactory. </TD></TR></TABLE>
I'm afraid we just have different opinions, but I would love to hear some stories and examples to prove me wrong. And if their service is so good, why is it that after almost a week, they haven't made one post to this thread? They know about this thread, I emailed it to them shortly after I made it.
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">its evident they have answered your questions already,</TD></TR></TABLE>
Is it? If they ignored my ONE email regarding the issue, how could it be evident?
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">you cant expect them to answer every single email quickly. especially if its repetitive....</TD></TR></TABLE>
I don't mean to sound insulting, but have you even read my posts? After my first email full of questions, I waited 3 days and after no reply I sent a follow up email which was answered in an hour with a curt "No, it's too much work." I can understand it may take some time to reply, but ignoring the issue is very different.
Instead of defending Hondata with anecdotal evidence, why don't you address some of the points I brought up instead?
10-26-2005, 07:59 AM
#23
New User
Thread Starter
Re: (1840cc)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by 1840cc »</TD></TR><TR><TD CLASS="quote">i dont see any problem in this situation. hondata will only ask for your date of purchase/ where it was purchased/ serial number of s200 unit, to be able to acquire new password for the rom editor. you can sell them separately without letting hondata know. i mean its as simple as that. sell the s200 unit by inself. and sell the software to someone, just provide him the serial number of the s200, and the receit or whatever. </TD></TR></TABLE>
I considered that, but the buyer of the Romeditor wouldn't be the owner in Hondata's eyes. Hondata is rightlfully so very tight with their install keys and makes sure they only issue it to the proper owner. I may be able to get one new install key by tricking Hondata, but after that if the person who paid me for Romeditor wanted to do a re-install, they would have a very hard time. Not to mention difficulty downloading new versions of Romeditor.
</TD></TR></TABLE>I considered that, but the buyer of the Romeditor wouldn't be the owner in Hondata's eyes. Hondata is rightlfully so very tight with their install keys and makes sure they only issue it to the proper owner. I may be able to get one new install key by tricking Hondata, but after that if the person who paid me for Romeditor wanted to do a re-install, they would have a very hard time. Not to mention difficulty downloading new versions of Romeditor.
10-26-2005, 10:07 AM
#24
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Re: (Rain_man)
LOL i'll tell you why you arent getting a response
its because you have a poor attitude.
ive read ur replys, i know what kind of threads there are on this forum about hondata because im a moderator.
I personally know probably atleast 100 hondata customers and its extremely rare that they have any issues with hondata as a company or their customer service rather.
Despite that fact, you sit here and act like everyone owes you something. no one owes u a damn thing. you must have gone to medical school for a reason....cuz your business and interpersonal skills... well they suck.
oh and they are tight with their reg key's because people try to rip them off so much. go figure
its because you have a poor attitude.
ive read ur replys, i know what kind of threads there are on this forum about hondata because im a moderator.
I personally know probably atleast 100 hondata customers and its extremely rare that they have any issues with hondata as a company or their customer service rather.
Despite that fact, you sit here and act like everyone owes you something. no one owes u a damn thing. you must have gone to medical school for a reason....cuz your business and interpersonal skills... well they suck.
oh and they are tight with their reg key's because people try to rip them off so much. go figure
10-26-2005, 01:40 PM
#25
New User
Thread Starter
Re: (Mase)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Mase »</TD></TR><TR><TD CLASS="quote">LOL i'll tell you why you arent getting a response
its because you have a poor attitude.</TD></TR></TABLE>
And when was a poor attitude a good reason to ignore a customer? If somebody was unhappy with one of your tunes, would you just ignore them? I don't know about you, but if a customer isn't happy, you work with them to come to a solution. That may not always happen, but there should be an attempt. I don't see what is so unreasonable about that.
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">ive read ur replys, i know what kind of threads there are on this forum about hondata because im a moderator.</TD></TR></TABLE>
I know you're a mod, but nobody can keep track of every thread. I created one last year and many people posted about their poor experiences: https://honda-tech.com/zerothread?id=947246
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">I personally know probably atleast 100 hondata customers and its extremely rare that they have any issues with hondata as a company or their customer service rather.</TD></TR></TABLE>
How many Hondata customers have posted their happy experiences here? Not one of their customers has stood up for there service for them in this thread. Why is that? (Btw, I don't think tuners count, b/c they are in a business relationship with them.)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">Despite that fact, you sit here and act like everyone owes you something. no one owes u a damn thing. </TD></TR></TABLE>
Whoa, when did this become personal? I don't recall attacking you, so please don't attack me. When did I expect things from everybody? Nobody owes me "a damn thing"? How about Hondata, who I purchased a $1000 dollar product from? I only expect one thing, and that's good customer service from Hondata. Is that so unreasonable?
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">you must have gone to medical school for a reason....cuz your business and interpersonal skills... well they suck.</TD></TR></TABLE>
You must have had some poor experiences with doctors and I'm sorry about that.
However, I still don't see what my personal background has to do with my problem with Hondata.
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">oh and they are tight with their reg key's because people try to rip them off so much. go figure</TD></TR></TABLE>
If you are reading my posts, then you will know that I said Hondata is rightfully tight with their keys.
I don't know why this is so personal for you, unless you have a stake in Hondata. I haven't attacked you either so I don't know why you feel the need to make personal attacks on me.
I am criticizing Hondata and I'm frustrated with their service. Maybe the tone of my posts sounds harsh, but I'm certainly nothing close to angry. I've replied to multipe posts in this thread and aside from you, nobody has responded with the perspective that I've attacked them.
its because you have a poor attitude.</TD></TR></TABLE>
And when was a poor attitude a good reason to ignore a customer? If somebody was unhappy with one of your tunes, would you just ignore them? I don't know about you, but if a customer isn't happy, you work with them to come to a solution. That may not always happen, but there should be an attempt. I don't see what is so unreasonable about that.
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">ive read ur replys, i know what kind of threads there are on this forum about hondata because im a moderator.</TD></TR></TABLE>
I know you're a mod, but nobody can keep track of every thread. I created one last year and many people posted about their poor experiences: https://honda-tech.com/zerothread?id=947246
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">I personally know probably atleast 100 hondata customers and its extremely rare that they have any issues with hondata as a company or their customer service rather.</TD></TR></TABLE>
How many Hondata customers have posted their happy experiences here? Not one of their customers has stood up for there service for them in this thread. Why is that? (Btw, I don't think tuners count, b/c they are in a business relationship with them.)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">Despite that fact, you sit here and act like everyone owes you something. no one owes u a damn thing. </TD></TR></TABLE>
Whoa, when did this become personal? I don't recall attacking you, so please don't attack me. When did I expect things from everybody? Nobody owes me "a damn thing"? How about Hondata, who I purchased a $1000 dollar product from? I only expect one thing, and that's good customer service from Hondata. Is that so unreasonable?
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">you must have gone to medical school for a reason....cuz your business and interpersonal skills... well they suck.</TD></TR></TABLE>
You must have had some poor experiences with doctors and I'm sorry about that.
However, I still don't see what my personal background has to do with my problem with Hondata.
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote »</TD></TR><TR><TD CLASS="quote">oh and they are tight with their reg key's because people try to rip them off so much. go figure</TD></TR></TABLE>
If you are reading my posts, then you will know that I said Hondata is rightfully tight with their keys.
I don't know why this is so personal for you, unless you have a stake in Hondata. I haven't attacked you either so I don't know why you feel the need to make personal attacks on me.
I am criticizing Hondata and I'm frustrated with their service. Maybe the tone of my posts sounds harsh, but I'm certainly nothing close to angry. I've replied to multipe posts in this thread and aside from you, nobody has responded with the perspective that I've attacked them.