Spoold_R

I ordered a precision sc63 from motormatrix two months ago and still havent received anything? I also called the shop number from the website and there is no answer? Anyone?

PM-Performance

did you try to PM him , he;s been on here quite a bit in the last few days.

cinq

You sure you got the number right? I called the other day..and someone picked up.

I used the toll free number 1.877.84.Motor. I'm not sure about the other number.
2 months waiting for something is a very long time.

quikB18B

Motormatrix has fast car but hes seriously lacking in the customer service department

Did a search under topic title "motormatrix" and found many interesting threads

Spoold_R

i tried calling and i tried a pm but no response. I have been sending him emails and calling for the past month. Finally i got a hold of him by pm and he told me that he would call precision, he got back to me and told me that the turbo would be shipped on wednesday of this week and i could call him to get the tracking number. I havent got any answers or a tracking number??????

SIXTYdashONE

i talked to him through HT PM like 2 days ago, so hes been to the site, other then that, i have no idea

slowturtle

do a search, this guy takes peoples money then doesn't answer.

PM-Performance

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by slowturtle &raquo;</TD></TR><TR><TD CLASS="quote">do a search, this guy takes peoples money then doesn't answer.</TD></TR></TABLE>

I dont know about all that now.

johnisenglish

I ordered a part from him a while ago, and it took so long that I ended up asking for a refund, which also took a long time to get here but it did get here. I think he's a good guy, but he's just been having some problems over the past few months.

I'm not saying that theres any justification for taking so long to getting your part to you, but I don't think that he's trying to scam you, or anything.

PM-Performance

does he mention anytihng of parts being on backorder? or his dist giving him a run around . I know that happens trust me . i usually keep well in the loop with my custs though.

Drew Peacock

Yep saw a post a couple weeks back saying the SC 61 are on back order for awhile.... Hopefully its just that .

FOrSfEd

I orderd a turbo from Mike a couple months ago. It took a while for me to get it, but It finally got here.

JGurr81

He said he's really busy. Just probably 2 days ago i was talkin to him through email and it was like conversating on a pm he was so fast. Ive never had one bad expierience with him, and have no reason to think that hes not! Motormatrix gets a in my book!

ndogg

i bought a precision intercooler from him. i had the same type of experience, it took a long time and he was hard to get in touch with him. it did come though!

PM-Performance

Does he sell parts full time ? or does he have a reg job too ? that could make a diff in his work load also . Things to keep in mind. IM sure he is far from a flake and a rip off though. thats what im getting at

slowturtle

*shrug* hey do a search if you don't believe me, i myself gave up on waiting for a reply/answer/response from him and called up my credit card company to cancel the order. i don't have time for bullshiet. if you take my money and don't respond to my inquires (no i didn't send him 100000 emails or called 10000 times) then you just lost a customer and a honda-tech one that will warn others NOT to fall for the same shiet. i'm sure he's a cool guy but this isnt' how you're suppose to do business.

itr206: do a search and see how many other people had problems with this guy and if this is your boy, tell him to keep to racing if he can't handle his business.

PM-Performance

he aint my boy, im just stating something from experience.

MotorMatrix.com

Steve the last time we spoke I believ it was the very end of last week I told you I did my best to get the sc63 with to4s front shipped to you direct from PTE but because you requested it be delievered at a lowe rprice it had to come to me 1st then go to you. It was expected to ship end of last week and i should have it in my hand tomorrow. I also offered air shipping to you to speed things up at my cost. I'm sorry for not being able to get to the phone. I do this full time but it is a 1 man operation right now and I am not always by the phone or even in the shop. Sorry again for the wait and if you would like to email at mike@motormatrix.com I can answer any further questions. Mike

PM-Performance

see that wasnt hard

tunedbylorange.com

I tried calling the other day as well, no answer

slowturtle

see mike that wasn't hard, all you have to do is let people know whats the hold up maybe then you can fix your rep again.

Turbocivic94

Mike I've been waiting for an intercooler for more than 3 months and I still havent got anything. my email (rubenchaudhry@yahoo.com)
I ordered aic-750
I paid through paypal with same email address

MotorMatrix.com

ruben, you told me you were leaving the country. i sent an email when i got it in and got no reply so i was holding it until i heard from you. sorry for the wait.i got the intercooler right here in front of me. I'll send tracking to your email. check your email.
thanks,
Mike

Turbocivic94

Thanks Mike

Tony the Tiger

I ordered from Arturbo and I got my Precision IC in less than a week

Good business practice is important... if you know there will be a delay in shipping of parts (for whatever reason -- too busy, out of stock, etc...), the transaction should never be processed. Warn the buyer about the delay, and if the buyer still insists and is willing to wait, than that's different If not, then it would appear to look like a scam = bad customer service