I sent my head off to them several months ago and payment has been recieved and cashed via a bank statement I have in hand. In fact they cashed the check a little more than a full month ago.

The head was supposed to be completed at the time and ready to ship but I have still not received it and they are not answering nor returning any of my phone calls.

There answering message has changed a few times since I've started calling them so I know they are getting the messages. This has be going on for approx 2 weeks. Today I left a few messages and called back once more and they have now turned off the machine and they still won't pick up my call.

This is the second major company I've had problems with and I'm getting very very tired of it. My R has not been running for over a YEAR now due to the delays and poor business practices of others.

 

Yikes, that sucks.
Have you tried to see if the shop still exists, call other places near it or contact people who have used them before?

 

I hate to hear that

However, you young guys need to learn a very important lesson. GET YOUR SH*T IN WRITING - ESPECIALLY AFTER THINGS START TO GO SOUR. Don't call or email.

Why get stuff in writing? Because you need to start accumulating "supporting documentation" in case you need to file a complaint with a State's Dept. of Consumer Affairs, or file suit. Any business with a bit of sense will also recognize that is what you're trying to do (by demanding written correspondence), so it would also serve to light a fire under their respective *****.

What you need to do now is send Alaniz a DEMAND LETTER, referencing what they promised to do, and when the work should have been completed; give them a specific time period in which to satisy your request - say ten (10) business days. Also, enclose a copy of your payment (including proof of when the check was cashed). Send it via Certified Mail, Return Receipt Requested.

This way, if they ignore you, you will have PROOF that they are ignoring you, and it will make it much easier to get a state agency (like a consumer affairs dept.) to help you when you file a complaint, which is what I suggest as the next step.

http://www.dca.ca.gov/complainthelp/ccru.htm

Good luck.

 

Sorry to hear about your problems with Alaniz

I have never personally dealt with them but I know a handful of people who have. Good work, sometimes slow to work and respond to questions, but in the past they have always seemed to come through.

IM "137" i believe he has a friend who works there. You may be able to get some info that way.

Good Luck

 

Very good points.

Chris - who just sent out a letter via certified mail.

 

I feel your pain. There seems to be a lot of fucked up companies who don't have there **** together. Unfortunately, we have to deal with them.

 

Well as luck would have it they returned my call a few minutes ago. It turns out my head ISN'T finished like I was earlier told and supposedly has some very bad cracks around the spark plug area.

He did apologize and it seems he isn't going to charge me for welding the chambers, but he did acknowledge it will take a bit longer, possibly a few more weeks.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by ActiveAero &raquo;</TD></TR><TR><TD CLASS="quote">Well as luck would have it they returned my call a few minutes ago.</TD></TR></TABLE>

Did they give any reason for the delay in contacting you? Sorry to hear about the damage.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Haleiwa-Brando &raquo;</TD></TR><TR><TD CLASS="quote">I feel your pain. There seems to be a lot of fucked up companies who don't have there **** together. Unfortunately, we have to deal with them.</TD></TR></TABLE>

Brandon, have you worked in a service department before? Have you dealt with Joe Alaniz on personal or business level before? If you are implying he and his company are fucked up then I feel sorry for you. You have no idea what its like to run a service department. Service departments are not perfect. Every service department drops a ball sooner or later. You know, Joe should have called Active earlier but he comp'ed the additional machine work. The work he does is bar none the best around.

Cut the guy a break, sweat a little bit in a service department and see what its like to handle dozens sometimes hundreds of customers at one time.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by ActiveAero &raquo;</TD></TR><TR><TD CLASS="quote">Well as luck would have it they returned my call a few minutes ago. It turns out my head ISN'T finished like I was earlier told and supposedly has some very bad cracks around the spark plug area.

He did apologize and it seems he isn't going to charge me for welding the chambers, but he did acknowledge it will take a bit longer, possibly a few more weeks.</TD></TR></TABLE>

I'm relieved to hear they contacted you. I've only heard good things about them until this, and we'd have really hated to start thinking about them differently.

I think you have cause to be hopeful.

 

Well, I think the simple answer to this is that Joe is swamped in work and is not able to get it all done on time. I sent him a head in early January, and was promised to have it shipped back in beginning of February, as I had a timeslot with him from January 18th. But guess what, things dragged out, and I finally got my head back May 19th.
And along the way he made several promises about it beeing ready soon. In his defense I have to say that my head actually got damaged in shipping to him, the left front corner where the little plastic cam seal plug goes had cracked and needed to be rewelded and machined. This he did free of charge, but it does not explain 3 extra months of waiting.

Work looked good and all, but he also forgot to send me the flowcharts, this was a competition port job, so before and after flow charts are included as part of the service. I also had him install new valvetrain parts, so I expected to get my old ones in return with the head, I was a bit surprised when they where not shipped with the head. It is an ITR head btw, so would be nice to get the valves/springs/retainers back as I have a B16 head they where supposed to go into. I sent him an email asking about this and he promised to send me the missing paperwork and parts, now I have been away on business since May 21 so I have no idea if I have got this from him yet. Guess I'll have to aks my mom who is in charge of handling my mail while I'm gone if I have received a shipment from Alaniz. If not

 

hope the best for you, must have been a good penny for the head work

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by migs &raquo;</TD></TR><TR><TD CLASS="quote">

Brandon, have you worked in a service department before? Have you dealt with Joe Alaniz on personal or business level before? If you are implying he and his company are fucked up then I feel sorry for you. You have no idea what its like to run a service department. Service departments are not perfect. Every service department drops a ball sooner or later. You know, Joe should have called Active earlier but he comp'ed the additional machine work. The work he does is bar none the best around.

Cut the guy a break, sweat a little bit in a service department and see what its like to handle dozens sometimes hundreds of customers at one time. </TD></TR></TABLE>

I have worked in several service departments . But before you respond back, simply read the last two words of the first sentence. Service Department. Service... I do not know the owner, nor am I personally concerned with knowing the owner. Weather I know him is irrelivent. You or anyone else does not need to know nor is it a requirement to know the owner to get "service" .

As I've stated in other threads, it's quite easy to keep a track record on the shop end of things that can easily be passed on to the customer for piece of mind and to develope a good report between both parties . As Active Zero and the other fellow has stated, the owner or whomever is in charge of taking orders has a very construed sense of time that hasn't been fixed. If the owners and employees are not in it for the love of their profession which has precipitated into helping others with a 'service' that they now charge a fee for, then why are they doing it? If your answer is money, then by their obvious poor judgment of time and lack of customer service they will be hungry in no time.

 

This does not sound like an isolated incident with Alaniz.

I just saw this on s2ki.com yesterday. This guy is currently out $7000 and despite week after week of empty promises, has not seen his motor in 5 months...
http://www.s2ki.com/forums/ind...03095



Andrew

 

You also have this gentleman : https://honda-tech.com/zerothread?id=1287665

 

I actually know Joe and another person in the company. I will ask about this situation and see if I can get something kick started for you. I am very sorry to hear about these problems..

Hopefully things turn out ok here as I'm sure they will...

 

Good news travels fast huh?

Well, thanks to aklucsarits I have seen this thread - I am the one on the S2ki board who posted about my motor and $7000.00 in limbo, Joe emailed me yesterday and it seems that he has dug quite a hole for himself Do I think he is a crook? Not at all, I think he bit off more than he can chew and is playing catch-up and unfortunately, We are the ones getting the short end of the stick!
I hope you get your issue resolved but, after hearing about your issue it is clear that Joe will not be able to follow through with any current promises - This leaves me pretty soured on the whole thing!

I really wish I could feel differently about this situation and I hope when I actually get it installed and tuned I can be proud to tell people that I am running a high Boost motor made by Joe Alaniz the craftsman but the longer it takes the less I am proud of it!
NZ





Modified by nzaizar at 6:54 PM 7/6/2005

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by prkiller &raquo;</TD></TR><TR><TD CLASS="quote">I actually know Joe and another person in the company. I will ask about this situation and see if I can get something kick started for you. I am very sorry to hear about these problems..

Hopefully things turn out ok here as I'm sure they will... </TD></TR></TABLE>

Yah, that's good, but I if you know him well, tell him that for the future he try and not make promises he can't keep, that's my main problem after dealing with him, along with the missing parts and flowcharts of course. He really does do excellent work, so it's a shame he gets himself into situations like this with promising more to his customers than he's able to deliver. If he had told me he was swamped with work and that I would have to wait for 2-3 months to get the head back, then that's much better than promise a 14 day turnaround that turns into over 3 months. And I most likely would have still sent my head to him based on his good reputation, but situations like these will probably turn potential customers away.

 

Just got off the phone talking to my mom, she just checked all the mail she has collected for me since i went abroad May 21 and she tells me I have not received anything from Alaniz . This just sucks, so I am still missing a complete ITR valvetrain and flowcharts. What do you guys think the valvetrain is worth? As I told him I expect a compensation if he can't locate my parts. This is a set of valves, springs and retainers, they have 125k km on them but engine was running strong when I pulled the head so I guess they are still in good condition.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by migs &raquo;</TD></TR><TR><TD CLASS="quote">

Brandon, have you worked in a service department before? Have you dealt with Joe Alaniz on personal or business level before? If you are implying he and his company are fucked up then I feel sorry for you. You have no idea what its like to run a service department. Service departments are not perfect. Every service department drops a ball sooner or later. You know, Joe should have called Active earlier but he comp'ed the additional machine work. The work he does is bar none the best around.

Cut the guy a break, sweat a little bit in a service department and see what its like to handle dozens sometimes hundreds of customers at one time. </TD></TR></TABLE>
He still has no excuse for poor customer service, if you run a business and are pay in full you should do your best to accomodate the customer. If you know that you are swamp and can not meet the demands either let the customer know a head of time or create a waiting list (no reason to hold somes one head or block for a month period)
I have dealt with the company and even tho they do great work, the customer service sucks *** !!! taking longer than told and not being clear from the begining is not the best way to do business. Especially since theres plenty of other companies that are willing to perform the same task as well as great work. Ignoring customers or not letting them be aware how long it will take is not the smartest thing do, all you end up doing is fustrating and pissing some one off. I'm suprise that people haven' t post more complains from such company, maybe is because their allow to think that he will take care of them and do some xtra labor to compensate the delay

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by nzaizar &raquo;</TD></TR><TR><TD CLASS="quote">Good news travels fast huh?

Well, thanks to aklucsarits I have seen this thread - I am the one on the S2ki board who posted about my motor and $7000.00 in limbo, Joe emailed me yesterday and it seems that he has dug quite a hole for himself Do I think he is a crook? Not at all, I think he bit off more than he can chew and is playing catch-up and unfortunately, We are the ones getting the short end of the stick!
I hope you get your issue resolved but, after hearing about your issue it is clear that Joe will not be able to follow through with any current promises - This leaves me pretty soured on the whole thing!

I really wish I could feel differently about this situation and I hope when I actually get it installed and tuned I can be proud to tell people that I am running a high Boost motor made by Joe Alaniz the craftsman but the longer it takes the less I am proud of it!
NZ


Modified by nzaizar at 6:54 PM 7/6/2005</TD></TR></TABLE>
after having such a bad experience, i wouldn't let him touch any of the projects some of my friends are working on. He is also able to work on 4g63's as well as B-series motors. I rather recommend other shops than his. Simply due to the fact that he is not clear and honest from the begining on the amount of time it will require to finish something. If he is not honest about that i can only imagine on the quality of work. I'm sure the quality is not the same as when he started (before ericks racing was in the 9's) Since he has a ton of work which = less time to spend on detail and quality. Then again this is just IMO

 

quite shocking to hear these stories. I would be upset if I had to wait that long esp with the amount of money involved.

 

I'm posting in behalf of Joe

Hello:

This is the first time I am posting on the Internet and hopefully my last.

My name is Joe Alaniz and I am the owner of Alaniz Technologies.

I would like to begin by apologizing to anyone I may have angered or disappointed while conducting business. I am aware that our customer service has not been up to ethical business standards lately and my completion dates have been pretty optimistic at best.

I have recently hired additional help to keep things on track and to prevent these types of situations from happening again. I would like to reassure you that this is still the premier race boutique you can count on, and we will continue to provide the best work money can buy.

From now on please be assured that we will do everything in our power to make your experience with us a pleasurable one.

Sincerely,
Joe Alaniz

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by CivicFerio &raquo;</TD></TR><TR><TD CLASS="quote">I'm posting in behalf of Joe

Hello:

This is the first time I am posting on the Internet and hopefully my last.

My name is Joe Alaniz and I am the owner of Alaniz Technologies.

I would like to begin by apologizing to anyone I may have angered or disappointed while conducting business. I am aware that our customer service has not been up to ethical business standards lately and my completion dates have been pretty optimistic at best.

I have recently hired additional help to keep things on track and to prevent these types of situations from happening again. I would like to reassure you that this is still the premier race boutique you can count on, and we will continue to provide the best work money can buy.

From now on please be assured that we will do everything in our power to make your experience with us a pleasurable one.

Sincerely,
Joe Alaniz</TD></TR></TABLE>

Picked up my head today.. Joe was very helpful and informative...
The work was completed on time, and I couldnt be happier with the service... Hopefully it should make good numbers..

 

All these companies should just stop being so damn optimistic about the expected dates of completion. I'd wager that even if these companies did start being less optimistic about the return times, they would still get just as much business.

Its great that Joe is an A+ owner, he should rely on his companies good background and service and just tell people that it may take awhile. Most people are patient enough to accpect this, but when the return dates are MONTHS off, the customer feels they have been mislead or lied to and then we get these style threads.

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote &raquo;</TD></TR><TR><TD CLASS="quote">This is the first time I am posting on the Internet and hopefully my last.</TD></TR></TABLE>

Somewhat strange comment. Interent is a great place to gain knowledge on a huge range of topics.