I have ordered an ACT A14 HDSS kit from Redline performance products like 3 months ago from a group buy post here (from Honda-Acura.net by someone called VtecRuleZ) but the link is gone.

The last e-mail they wrote me was on the 22nd of Oct. which is almost a month ago.
I wrote them many e-mails since then but no responds..
I don't know what to do now... i paid them via money order and since i purchased it.. the kit has been delayed 3 months..
I have no their contact #, no nothing except the e-mail address
and their address.

Can any of you help me out.. ? ppl in CA, has any of you heard about Redline performance? Know where they located? and stuff..
i have no clue where or how to get them plz help.

here are their info below:

sales@redlineperformanceproducts.com
redlineperformanceproducts@yahoo.com

Redline Performance Products
5255-4 White Oak Ave
Encino, CA 91316

 

I'll ask them about it yo. I know some people who run it.. so i'll keep an update for you........I don't think they would rip you off though, i believe they were just a bit busy or unorganized because they are always busy with school and stuff.. Well i'll find out for you oK? Give me a day........ i'll respond again..

tj

 

Thank you so much Tj

here are my infos see if you can help me out with it..

The total is 372.57 US dollars
They informed me that they have recieved my money order on Aug 16th. which is like 3 months ago.

They told me the kit will be in within 1~2 weeks as they wrote below but in fact isn't not..

and the last e-mail they wrote me was on the 22nd of Oct.
"We have ordered from our distrubutor and are still
awaiting its arrival."


-------------------------------------------------------------------------------------------
This was the confirming e-mail they sent me b4 i purchase the kit.

================================================== ==
Law,

We will cover the paper work here so that it clears
customs faster. Your shipping charge is additional
12.57 on top of the original price of 360. We
apologize for the extra cost, but we have to cover
International prices. Your total will be 372.57.
Once again since your paypal account is down, you can
send a money order to :

Redline Performance Products
5255-4 White Oak Ave
Encino, CA 91316

Shipping, will probably take 2 weeks max since we are
going to take care of some required documents on this
side of the border. We determined that the 8 week
waiting period was mostly becuase of the nature of the
packages we sent (race gas and exhuast systems and a
Skyline Engine). These products held longer than just
a clutch. Sorry if we spooked you. So $372.57 is the
total, and you'll recieve it within 1-2 weeks.
=================================================

Thanks again


[Modified by PaChiLa Leader, 9:37 PM 3/7/2003]

 

nO Problemo
I don't want you to lose $$

 

Thanx
you are great

 

Lawrence this is OT but change you might want to consider changing your Avatar. NOT flaming on you.

 

I did..


And

UP

 

Hey fellows... the updates are coming~~
it's 3:58 AM, just received replies from Redline performance
they wrote: (2 repies by the way)
--------------------------------------------------------------------------------
1.Subject: Re: Where is my AI4-HDSS ??
Lawrence,

We thank you for bein gpatience in the apst. We hope
that this e-mail reaches you, we have sent others but
it appears that they have not gone through. Our last
message was dated 2 days before you sent this one.
Our current problem is with the shipping. Different
shippers are telling us different stories. Some say
that it may sit in customs, some say it should go
through. Furthermore, we are told that you may be
charged extra when it arrives at your door, and we are
also told that our cost may be higher. We are trying
to find a good solution that is both time and
monetarily economical. We are prepared to offer you a
refund until we get this resolved.
-----------------------------------------------------------------------------------------
2.
Subject: Additionally...


> Also, please respond that you have receive our last
> e-mail.. Otherwise we will send from one of our
> personal accounts or have others reach you via honda-acura.net
------------------------------------------------------------------------------------------

So what do you think, 1. sounds good and that's what i am gonna do. 2. sounds too fishy, since they do know where can find me.. they never did.

this is the reply i just sent them:

Hello, knock knock, I finally got replies from you,~GOOD.
I do Not know what's the deal here whatsoever but I do know that I have paid
my ACT clutch Kit and not receive it yet.
The total was 372.57 USD plus you waste my time exactly 3 months since
the date you received my Money Order and Yes I would like to have the full
refund back Via Money Order also but until then I do not know if I should
give a try or not, but since it has been for so long I can wait and give a
try until next Wednesday Nov. 21st, 2001 see if you can come up with a
solution. What do you say about that? Plz get back to me again and let me
know.


So what do you figure? good idea to give them a more few days or just ask for the refund right away?

 

sounds good.
Let them know you mean buisness! Customers always right!! Sorry man i haven't got a chance to talk to them yet. But when I do which will be tonight I'll post ok? Good reply you sent them though.

tj

 

Anybody else who knows staff who works at Redline Performance down in CA??

I have been waited another week.... nothing came back yet.
I really need someone to help T_T

 

sorrie man.. i went on vacation the past few days..

so anything ??

keep me posted
Thank you

 

As a thought, and I know it's not feasible for everyone, but if you can, pay by credit card. If something goes wrong, you at least have a better level of protection against fraud/abuse/etc.

Hope everything works out.

 

Sorry, this place sounds like a scam. Never order stuff except from reputable dealers. You may have to pay more, but the risks are lower. Too many small time guys in the Import market trying to become parts dealers.

Recently, somebody posted links for this place. They were looking to sponsors some cars. Some guys got excited and responded to them. I hope they didn't get ripped off too.

 

yeah man.. i totally agree~~ I would never order anything from them ever again.
They suck at customer service and so on. yeah i heard about the sponsors thing also, i hope those guys didn't purchase anything from them yet.

It's a big NONO to deal with REDLINE PERFORMANCE (CA). If any of you fellows here are trying to order products from them i would suggest you go somewhere else or else "GOOD LUCK".




[Modified by PaChiLa Leader, 11:05 AM 11/26/2001]

 

Sorry it took so long I just got done with all my midterms so now i'm relaxed. Anyways... i haven't seen him personally, but I did email him for you and request that he follow up on your order. I'll keep you posted k? Sorry about your kit though. It probably was just a mess up but i'll keep you posted. feel free to IM me if you need to.

tj

 

just adding my 2 cents on shipping:

here's the deal on customs from US to CAD: i ship alot of stuff, ive done it for years, and there's one thing you ALWAYS do, to keep chargebacks and customs charges hitting the receiver....use the USPS, send it AIRMAIL, and mark it as a GIFT. it will get there in 7-10 days (in my experience, it gets there in 6) and its as simple as that. if someone is dicking you around for extra shipping, tell them to send it USPS Airmail, and mark it gift - if they wont do it b/c of a contract with UPSUCK, then find another place where they will - because your best price includes shipping, and some people charge less for shipping, but more for products, and that equals out to a better price sometimes.

just helping out

 

This is a quote from Hondaacura.net member, he is in same boat as me..
so it proves that i am not just the only one they mess up with, tj

"phatpinoy
i just saw this post, and i too have been ripped off by them. i ordered a body kit for a friend 5 MONTHS AGO!!! and no answer, no reply!!!! i want my money back! but how can i get in touch with them? Please HELP!!!! email me at phatpinoy@excite.com"

 

Thanks again tj

 

TJ, just wondering .....um.. someone here has posted me their # (818)344-9255... i tried to call several times but no answer, so i would like to know if this is the correct # to contact Redline performance.

Thanks

 

Is that place an actual shop? Do they have a showroom? I drive through encino on my way home from work. I could stop by there on my way home one day and check it out for you.

 

I have no idea man..~~ I've never been there
i have the address list above, if you can help me out will be great.
it has been over 3 months now and no replies from them since the reply i posted above.

 

I don't know their number.. i just know the guy who is close to or knows the actual owners and i just met them so i don't know really what number that is that you posted. I just know that the guy i met is still in school so he couldn't be the owner etc.. but could possibly try to do something. That might be the number the area code is from southern california. So i'm assuming yes.. try it out..


tj

 

quote:
--------------------------------------------------------------------------------
Redline Performance Products
Alex Cherney
5255 Wide Oak Ave Unit 4
Canoga Park, CA 91306
US
Phone: 818-635-8607
Email: redlineperformanceproducts@yahoo.com
Hopefully this info might help

------------------------------------------------------------------------------


i called and left messages to them..
and finally got reply from them
-------------------------------------------------------------------------------------
This is what they wrote to me:

We are waiting for money to send to you. Also we
never stated that you did not recieve our messages due
to a problem on your end. We having problems with
both the sending and recieve of e-mail ON OUR side.
Thank you.
-------------------------------------------------------------------------------------

WTF, it's not my Fault that they can't receive and sending out mesgs.. what da hell... talk ****