Louis did it again.

I don't quite know how he gets parts out so quickly and at such good prices but I LOVE my new LTB splined quick-release hub. I spoke to him early last week and was installing the thing for the SARRC/MARRS double on Friday afternoon.

I was able to tip the seat back a notch for a better arm/leg placement ratio AND get in and out of the car more easily. It's going to be a huge plus for driver changes. His pedal covers go on next and I might actually be able to heel-toe and manage the steering wheel without gettin bound up...

It's a shame that service this good stands out as an exception in this business but thanks, LTB!

K

 

I don't know how he does it either. NOBODY gets stuff delivered as fast as he does.
He is kind of a shady character, he must have some sort of under the table deal with UPS and the teamsters. Maybe we should just start calling him "Big Louie."

 

Unfortunately for us folks north of the border, LTB does not sell to Canada... Ah well...

 

I have to agree. I bought from him a couple of times, and he surprises me two-three days later with the merchandise at my door. In my case he used Fedex. Outstanding customer service, price and quality.
I have to say that Saferacer does an excellent job as well. They delivered my seat in five days, while other places told me 2-3 weeks.
Another fine company, HPR. Merchandise in stock, fast delivery, and excellent customer service. They overcharged me $14 because an item was on sale, and I didn't know, and they sent me a check in two days.
One more thing, never buy from Imotorgear. Purchased over $400 worth of merchandise online on a Saturday. Wednesday I got a call saying my order was pending because of the amount, and they needed to speak with the credit cardholder and needed a fax with a signature authorizing the transaction. According to their website the items were in stock and promised delivery within 24 hours. The next Tuesday I called, and they didn't have all of the items, just some of them and when I asked for overnight delivery to make up for the delay, they refused. Bad customer service

 

Saferacer

the owner is a miata driver in my region, so i've talked to him a few times. i thought he was a good guy. since i'm in kansas, and they ship out of missouri, stuff gets to me in 2 days

i'm actually wearing a free t-shirt he gave me right now.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by BETO736 &raquo;</TD></TR><TR><TD CLASS="quote">
One more thing, never buy from Imotorgear. Purchased over $400 worth of merchandise online on a Saturday. Wednesday I got a call saying my order was pending because of the amount, and they needed to speak with the credit cardholder and needed a fax with a signature authorizing the transaction. According to their website the items were in stock and promised delivery within 24 hours. The next Tuesday I called, and they didn't have all of the items, just some of them and when I asked for overnight delivery to make up for the delay, they refused. Bad customer service </TD></TR></TABLE>
Not sure if I'd necessarily call that bad customer service. Unless you're in the biz, you probably don't realize how big of a problem there is with credit card fraud. We sometimes have to require more information from a customer to process large dollar amount orders. Not only does it protect us from getting burned by a fraudalent order, but it also protects cardholders who may have had their cc info stolen. Sounds like this Imotorgear place could have ran out of a few of the items while your credit card authorization was pending, I know its happened to us a few times when it took customers awhile to get back to us. Some companies just take their chances and don't do much in the way of protecting against fraud, but smaller companies have to cover their a$$ since one or two large fraudalent orders can do a lot of damage. Unfortunately, credit card companies don't do much to protect merchants, they pretty much just try and protect cardholders.


Modified by Brett@SoloRacer.com at 8:22 AM 5/13/2004

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Knestis &raquo;</TD></TR><TR><TD CLASS="quote">It's a shame that service this good stands out as an exception in this business but thanks, LTB!
K</TD></TR></TABLE>
thats why i started my site. to get customer testimonies out in the open and easily findable. because eventually this post will die away and no one will see it.
http://honda-central.com/reviewpost/

I need to add a lot more online store places, it just takes time to do all that. if you want to email me the website of the place I can upload it, and also if you email me a more detailed description of your buying experience I can put that up there as well.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Brett@SoloRacer.com &raquo;</TD></TR><TR><TD CLASS="quote">
Not sure if I'd necessarily call that bad customer service. Unless you're in the biz, you probably don't realize how big of a problem there is with credit card fraud. We sometimes have to require more information from a customer to process large dollar amount orders. Not only does it protect us from getting burned by a fraudalent order, but it also protects cardholders who may have had their cc info stolen. Sounds like this Imotorgear place could have ran out of a few of the items while your credit card authorization was pending, I know its happened to us a few times when it took customers awhile to get back to us. Some companies just take their chances and don't do much in the way of protecting against fraud, but smaller companies have to cover their a$$ since one or two large fraudalent orders can do a lot of damage. Unfortunately, credit card companies don't do much to protect merchants, they pretty much just try and protect cardholders.


Modified by Brett@SoloRacer.com at 8:22 AM 5/13/2004</TD></TR></TABLE>
I see you are in the business as well. I spend lots of money every month on my cars (4 total) and this is the first time this happens, and they gave me the same reason you are stating, protecting against cc fraud. If you are in business and cannot afford to lose $400 to atract customers or spend an extra $50 to satisfy a new customer who is spending that much money on your business with overnight shipping, you don't have what it takes to be in business.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by BETO736 &raquo;</TD></TR><TR><TD CLASS="quote">I see you are in the business as well. I spend lots of money every month on my cars (4 total) and this is the first time this happens, and they gave me the same reason you are stating, protecting against cc fraud. If you are in business and cannot afford to lose $400 to atract customers or spend an extra $50 to satisfy a new customer who is spending that much money on your business with overnight shipping, you don't have what it takes to be in business.</TD></TR></TABLE>

well that is your opinion and eveyrone has their own way of doing business.

just because you dont agree with their biz practices, doesnt mean that the biz is going to fail.

and there is also 2 sides to every story as well.

cc fraud is a big thing now a days. its really easy and cheap to get stolen CC #'s, most likely they are just being careful.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Bob-DC2 &raquo;</TD></TR><TR><TD CLASS="quote">

well that is your opinion and eveyrone has their own way of doing business.

just because you dont agree with their biz practices, doesnt mean that the biz is going to fail.

and there is also 2 sides to every story as well.

cc fraud is a big thing now a days. its really easy and cheap to get stolen CC #'s, most likely they are just being careful.</TD></TR></TABLE>
Totally agree with you, always two sides to every story.
FYI, just order over $800 worth of merchandise for one of my off-road vehicles from a retailer I never used before. No fuzz, no hassle, first time buyer, my merchandise is on its way, arriving in five days from NY. Everybody has the right to do business anyway they want, some are good some are not.
In my case, I don't complaint, I just let my wallet speaks.