So my older brother took in his 1998 ITR to a Acura bodyshop dealer to have exterior damges repaired and his steering column fixed. So when he picked it up yesterday and the interior back seats were ripped and some of the panel covers for the screws and the inside back panels near the taillights were missing. There was dried super-glue residue around the torn holes like someone tried to cover it up. The back seat weather mats were missing but we got them back. We told the supervisor and found out they were put into another car. One of the workers got them without saying a word that he knew where it was. Why was it in another car anyways??? We told the supervisor about the problem and said he'll take care of it. He asked if we wanted to leave the car there so he can order the seats an panels, but my bro just took it home just so they dont f**k it up more.

My mom called the manger today and he said his bodyshop didn't do it and he makes this lame *** excuse that maybe someone in my family smokes. Right there we knew something was up because hes making up excuses and plus no one in my family smokes. Very suspicious. They tried to call our insurance to have them pay for it ,so we would have to pay our deductable for it when it was their fault.

Me, my brother and mom inspected the car before it was brought there and the interior was intact and good condition. When we got the car back they did a **** poor job at it. The back seats torn, missing panel covers, right turn signel not connected, the whole back cargo side interior panel in the back were not aligned right, and god knows what else.

So if they don't replace what they damaged and missed we will take them court. Their trying to give us the run-a-round. So don't ever go here if your in this area.

ACURA of Riverside

Please help spread the word. These people are shady!

SORRY SO LONG

 

what b*tches. shady dealers man. usually the service rep will cooperate fully. if they dont replace the parts, take it to the head dealer manager.

 

that sucks!!! Just don't let them run you over on the situation, keep at it.

 

that blows big time. you can never trust the stealership

 

rufridn: That's what we're gonna do tomorrow. My mom is gonna call the owner of the dealer since the dealer manger is on maternity leave.

808dc2: Oh I know. Were gonna keep at it. We might have to take it up at court.

 

those shasti individuals

 

BTW anyone know how much the back seats of an ITR are?

 

a used set can be around 200-250.

 

call the acura 800 customer service number

 

If you dont get anything fixed or they dont compensate you just **** up one of the cars on the lot during the night "kick the rear 1/4 panel in" "most money to fix" and eighter way they will be paying for your damage literally .hahahahaha

 

actually **** what i said the first time, just call the "Corporate Office" and tell them the whole story and what happend take pics get the paper work that has the dates it was there and find a witness that works there write you a statment on what happpend " if you could find one on your side" then send it all to "Corporate" get them all fucked up

 

I don't have the best memory but doesn't riveside have a lot of problems like this?

 

You should have called the cops and then called the regional manager, right on the spot without moving.

That would have taken care of everything.

 

Thats why I don't go to the dealership!

Except SIERRA ACURA

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote &raquo;</TD></TR><TR><TD CLASS="quote">If you dont get anything fixed or they dont compensate you just **** up one of the cars on the lot during the night "kick the rear 1/4 panel in" "most money to fix" and eighter way they will be paying for your damage literally .hahahahaha </TD></TR></TABLE>


LOL I was thinking about doing that.

 

I love my dealer, they're great when I can't fix something. COntinental Acura in Lisle, I'm sure lots of people could vouch for them.

 

Yup Riverside Acura's service dept. is ****!

When I first bought my car I had them do the timing belt and when they had the valve cover off they didn't put the spark plug grommets on right, so i had a cylinder full of oil. AND they didn't re-attach the AC pulley correctly so the bolt snapped of in the bracket and the pulley fell onto the belts when i started my car. The service guy tried to tell me that it was normal wear and tear and that it's common on Integras. So I even had to pay for the new parts and had it done by someone i trusted.

In the end after about a month of trying to contact either the service manager or general manager i finally got a hold of the service manager. He apologized, reimbursed me and detailed my car (since some ******* juniors from back when i was in HS wrote "03 rules" on my windows )

I still told him that I'd never return.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by JLB SMZ &raquo;</TD></TR><TR><TD CLASS="quote">Yup Riverside Acura's service dept. is ****!
</TD></TR></TABLE>

Their service manager is rude and unprofessional.

 

Damn, sorry to hear this. I would definitely contact the customer service number and upper management.
How does a place like this stay in business?

 

Still not as bad as Pauly Acura in Highland Park, IL. Bastards put a dent in the front of my car. Refused to pay for it.

Bad Dealers,

 

bump on the lisle continental acura I have never had anything but friendly helpful service.

 

Somebody should send this link to acura/Honda it seems like all of their dealers are pretty fucked up in the service department.

I for one will never ever go to a Honda/Acura dealer again for any service on my car. Too much of a headache dealing with any of these ********. And i have been to almost every Honda Dealer in the British Columbia region, it seems like Honda's moto is

"sell them the car and treat em like **** when they come back for service"

Now i try to do as much work as I can myself on my car.

******* dealers, brings back too many bad memories.........

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Mario &raquo;</TD></TR><TR><TD CLASS="quote">

Their service manager is rude and unprofessional.</TD></TR></TABLE>


Funny. They always kiss my ***.

Maybe it's your attitude.

 

There should be a sticky or another forum for honda/acura dealerships. So we can rate them and people can know either not to go there or not.

mods?

 

dealerships rip you off and try to make you look like your the *** when they **** up...
as far as im conscerned, one of trhem up in quebec got my Type R's intake manifold and injectors stolen from their lot and they did a 4000$ claim to the insurance, goes to show ya their as crook as any other shady backyard garage.