After consistently owning Honda products, including the Civic, Accord, and CRV as my first cars, my loyalty has waned due to persistent issues with my 2015 CRV. Experiencing excessive oil consumption at 1 quart per 1000 miles, I sought assistance from the service center, only to be told it's normal. Despite investing $100 in an oil consumption test, the problem persisted, with the service center even disabling the oil sensor. Numerous visits and conversations revealed that the 2015 CRV has a known issue, yet no resolution is offered. When sharing my experience with the customer service center, they expressed regret and pledged improved service in the future. However, the rising prices of Honda products coupled with declining quality and customer service have led me to the decision that this will be my final Honda car.

 

If you are an original owner and/or have oil change history I would escalate to Honda Corp. Also keep in mind 1 qt/1k miles is what Honda deems acceptable.

 

Some states have a lemon law that would allow a refund after 3 attempts to fix and unfixable issue.

Get a refund and go get a vintage CRV/Honda that will last.

 

Georgia Lemon Law

https://consumer.georgia.gov/resolve-your-dispute/georgia-lemon-law

 

Lmao at you trying to blame Honda.

140,000 miles and you were advised your rings are worn out and you refused to have it fixed. You are responsible for proper maintenance and piston rings are a wear item.

 

I've got/had multiple Hondas, Toyota, and even a Chevy with over 200k miles. Never had to replace piston rings as a wear item. I might lose a quart every 3-4k miles at most in the most beat down of them.

Thats a horrible reason or excuse... You are reinforcing the fact it's not his fault. With proper oil changes rings should never fail that soon.

 

Yeah with proper break in, maintenance and driving conditions sure. I'm not going to blame Honda for rings going out though, that's just dumb.

 

Unfortunately, the requirement of reaching ever higher fuel economy numbers in gasoline vehicles has a number of hidden consequences. 2 more common ways that reaching these numbers is achieved is the implementation of thinner, 0w oils, and low-tension piston rings. Both of these implementations contribute to oil burning.

Ultimately, regulations set by people who have no idea what the inside of an engine looks like is where the blame should lie. Next to that though, automakers are going to make use of the simplest and easiest methods available for reaching those targets. As long as those methods still allow the vehicle to make it through warranty without failure, it's a done deal. Subaru had severe issues with oil burning due to low tension rings and thinner oil in the last decade or so, and Honda seems to be joining suit. This doesn't automatically doom the longevity of the engine, but when you tell a customer their oil only needs to be changed every 10,000 - 15,000 miles, damage is assured before too long. You don't need a very high-level understanding of math to see the problem with 1qt/1,000 miles being acceptable, and OCI's at 10,000 miles being acceptable. ~60% of the way to your next oil change, you're out of oil!

 

Adding an extra 3 quarts of oil every 3000 miles might be in line with Honda's standards, but from a customer's perspective, it doesn't seem normal

 

Yes and I agree it’s excessive. Was the car owned since new?

 

The first question is how many miles between oil changes? I have owned many of Honda's and changed the oil every 3-4K miles with Mobil 1 including filter and never had a engine failure or use a drop of oil. I've never listened to what Honda recommends. Remember Honda is in the business of selling cars.

 

yes i got this car as a new car.

 

I've been informed that I need to pay $5,000 to repair the piston rings. However, I've noticed Honda consistently framing me for neglecting car maintenance and shifting blame. Given the poor customer service experience, I'm hesitant to invest $5,000 to continue with Honda.

Laughing at customer issues truly reflects Honda's perspective on its customers.

 

Oil changes done every 3k including filter.

 

I don't think most people check their oil level ever. They take it in when the sticker tells them to. I think thats acceptable. More acceptable in today's service economy than ever. Honda should be to blame for how their product performs regardless of government restrictions.

​​​​

 

That price doesn't sound justified by what I would imagine parts and labor to cost. Piston rings are cheap, $100, head gasket is $100, a few other gaskets might total $100; price is uncalled for.

10-20hrs @$200/hr and still not making sense. Thats over estimating to the extreme I feel like.

 

It was a known issue in Gen 3 CRV's. Maybe bring this up to the dealer or ? Oh and notice the date 2017 ? Interesting

https://static.nhtsa.gov/odi/tsbs/20...52429-0001.pdf

If your in a hot climate, I would be using 10W-30, and not the watery 0W-20, and see if that improves it. If ambient temperatures are over 90 for long periods, I'd even go with a 20W- ? something.

 

You are probably right to give up on Hondas and your Honda dealer. Your expectations are not aligned with the dealer's. If you can find a good dealer close enough, then you may be safe getting another Honda. But if you are dependent on one who does not share your views of how long a Honda should last, and who should pay when it fails to meet that expectation then your next experience with them will be the same.

Your bigger problem is deciding what to replace it with. Toyota built a brilliant (albeit a wee bit boring IMHO) reputation, but is it still as strong? Ditto Nissan. And as cars increasingly become computers on wheels, they begin to adopt the Microsoft ethos, where their customers are their beta test sites.

Your alternative is to find a good independent mechanic and give up on the dealer.

 

Sucks when your car starts eating oil, I feel for you. but at 140k miles, even a honda can start doing that if you are unlucky enough.
Try using a heavier weight oil such as 10w-30/40 if you are in temps above freezing.
Also you could put a quart of lucas oil additive in and see how that does. Made my timing chain guides on my 12 audi Q7 go quiet on cold start (before they sounded horrible).

 

I find it sort of funny, with all the talk of getting rid of 2 strokes due to all the oil they burn. Now look at what is normal running modern cars almost like a chainsaw.