I have a 2017 Honda Pilot that has been in the shop now since Friday. I went in for a oil change, tire rotation and to fix an issue with a leaky tire. Apparently there was a recall out there for the system that turns off the engine at stop lights- that I didn't want touched, they told me they have to do the update. Well now they replaced the computer and now that is causing an issue with the transmission.

They told me other people with the same 2017 Honda Pilot Elites had trouble with the recall- that the update didn't work and Honda covered the new computer, but this new issue- no one from Honda has heard about and they are having really big issues trying to figure out the problem / fix.

What do I do now?
How long do I have to give them to figure it out?
I just bought this vehicle in August and still owe money on it- I am very confused and distraught!!

 

There are some lemon law rules that cover things like this. It varies by state and the length of time the vehicle is in for repairs.

Might be worth looking at thos to see if it applies to your situation.

 

Start documenting everything. Get as many technical details as possible.
Ask the service department director what their plan is.
Find other Honda forums and ask there.
Visit an independent Honda-focused repair shop and lay out the situation to them and see what they say.
Call or write to Honda corporate and see if they'll provide insight or intervene on your behalf.
Start preparing your "reviews" of this dealer and Honda, to at some point, submit them in the hopes of them trying to avoid bad publicity. Sometimes the squeaky wheel gets the grease. The BBB complaint process is free.
If you have a lawyer friend (or want to pay), ask them for advice and next steps. Especially about lemon law implications. Sometimes, even a demand letter from a lawyer will be enough impetus for the dealer to more vigorously resolve the issue.