One word: GREAT

I called them up and briefly explained my situation to Sam. He told me that he understands that there have been a few issues with the hood and that is why they are no longer having them made.

Here's the thread with the info on the problem:
https://honda-tech.com/zerothread?id=293405

Without hessitating, he gave me the option of a refund or a new hood. I decided to take the refund because I don't feel very confident anymore. Hood was returned and a check was written.

Thank you very much for flawless customer service.

/

 

good customer service will go a long way towards taking care of bad/defective products

 

Thats a very honest thing for them to do. Sadly, that type of service is becoming harder and harder to find these days.

 

Dennis, glad to see that you solved this whole situation. Are you going to leave the stock hood on or are you considering a new hood?

to Factor X and their great customer service.

 

Stock.

 

wow, first time dennis is going to leave something stock

 

jeah, he's saving up for the turbokit for the Ody

 

werddd

bump

 

good to hear everything worked out

 

Good stuff.