Finally got the call back from Acura...
A couple weeks ago I posted about my tranny going on me and it being at Acura. I was 3 months out of warantee and pissed because it was rebuilt by Acura about 4 months prior. So I bitched and bitched and the guy said he will see what he can do.
Got the call today and Acura is going to put a Brand new tranny, new flywheel, clutch, pressure plate, and starter on for free. Also, they are giving me a car till it is all done. Just wanted to say how pleased I am with acura, being I am out of Warantee. They kept a customer that was going to switch.
Anyway, I guess there is no point the the thread accept Acura is a great company.
Ryan
Got the call today and Acura is going to put a Brand new tranny, new flywheel, clutch, pressure plate, and starter on for free. Also, they are giving me a car till it is all done. Just wanted to say how pleased I am with acura, being I am out of Warantee. They kept a customer that was going to switch.
Anyway, I guess there is no point the the thread accept Acura is a great company.
Ryan
Ive worked for Acura for 8 years and not once have they ever told us to "re-build" a tranny. Just replace them. Why was yours re-built to start with?
Metro Acura in Montclair is an awesome place too. They replaced my tranny case/clutch/synchros/pressure plate and flywheel on my R with no questions asked.
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Wheres the picture of the keyboard and the caps lock button.
Glad to hear that they are fixing it for free. You seem to be one of the lucky ones.
Glad to hear that they are fixing it for free. You seem to be one of the lucky ones.
Ive worked for Acura for 8 years and not once have they ever told us to "re-build" a tranny. Just replace them. Why was yours re-built to start with?
THEY REBUILT MINE, BUT MINE WAS IN THERE FOR MONTHS AND THEY HAD ME IN A RENT CAR AND IT WOULD OF BEEN A FEW MORE MONTHS TILL THEY WERE SUPPOSED TO BE RELEASED OFF OF BACKORDER. I'M SURE THEY WERE LOOSING THEIR ***, BUT THEY FINALLY GET A
FROM ME FOR TAKING CARE OF THE PROBLEM.
DOES ANYONE KNOW IF THEY HAVE BEEN RELEASED OFF OF BACKORDER YET???
THEY REBUILT MINE, BUT MINE WAS IN THERE FOR MONTHS AND THEY HAD ME IN A RENT CAR AND IT WOULD OF BEEN A FEW MORE MONTHS TILL THEY WERE SUPPOSED TO BE RELEASED OFF OF BACKORDER. I'M SURE THEY WERE LOOSING THEIR ***, BUT THEY FINALLY GET A
FROM ME FOR TAKING CARE OF THE PROBLEM.DOES ANYONE KNOW IF THEY HAVE BEEN RELEASED OFF OF BACKORDER YET???
I thought there was a caps-lock filter on H-T?
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I the stories I hear on H-T about Acura keeping your car for months for tranny work scared me. But when it came time to rebuild my tranny, the local Acura dealer had it done in 2 days; brought it in Wednesday morning, picked it up Thursday afternoon.
Metro Acura in Montclair is an awesome place too. They replaced my tranny case/clutch/synchros/pressure plate and flywheel on my R with no questions asked.
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IT ONLY SEEMS TO DO IT WHEN YOU TRY AND POST A NEW TOPIC.
But on to topic, Acura seems to have its good blood and bad blood. I've heard of some bastard *** dealerships, and then I've heard stories like yours.
to Acura
to bastards
But on to topic, Acura seems to have its good blood and bad blood. I've heard of some bastard *** dealerships, and then I've heard stories like yours.
to Acura
to bastards
Yeah, like someone said up top, the first time they had my car for a month. Then they said it would be 6 months till they get a new tranny and they were paying for my rental. Thats why they rebuilt it. I am very pleased with Acuras service right now
Honda-Tech Member
Joined: Mar 2000
Posts: 465
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From: Formerly WI, now back in NorCal and everywhere else
I wish my initial experience with Acura Customer Support had been as good when i was having clutch problems a couple of months ago. The first dealership I went to was no help and Acura Customer Support didn't even want to create a case for me. The only good sugestion I got out of them was to try another dealership, which I did and what a difference. They took care of everything under warranty. Basically if I hadn't found a good dealer like Mike Harvey in Burlingame, I'd probably be out a bunch of money.
This TEXAS TYPE-Rice is banned for a hundred times and he's still coming back and posting in CAPS!!!
SHUT UP YOU CRYBABY *****. IF CAPS LOCK BOTHERS YOU SO MUCH STOP TAKING THE LSD. JESUS CHRIST, YOU ACT LIKE I JUST KILLED YOUR DOG. COME ON, MAN IF YOU HAVE SO MUCH TIME TO CRY ABOUT THIS LITTLE ****, THEN YOU NEED TO FIND SOMETHING TO DO. GO FIND THE **** HEADS THAT FLEW INTO THE WTC OR FIND A WAY TO REDUCE THE DEFICIT. OK I KNOW I TYPE IN CAPS, YOU KNOW I TYPE IN CAPS. DO YOU REALLY HAVE TO MAKE A POST ABOUT IT EVERYTIME???
SO I WOULD IM THIS BUT I CAN'T.
SO I WOULD IM THIS BUT I CAN'T.
[Modified by DutchITR1689, 4:41 PM 9/19/2002]
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