Anyone work for a DEI dealer? I installed my Viper 5701 and SmartStart module, but apparently only a dealer can activate it????

 

No one has any suggestions here? I have everything all installed and ready to go, I just cannot activate this thing myself because DEI has to be a pain in the *** like that... !!!!

 

For anyone searching, I found a phone number for SmartStart support: 1-800-753-0600

 

Thanks for the info. I think the SmartStart system is really new for most people. Probably majority of us don't have a system new enough to run it. But its good to know that you have to activate the product or else it won't work. I was thinking of upgrading my alarm system to be able to run this. Seeing that it supports Android now.

Let us know how it is. Would be awesome if you could write a review on this product.

 

i am a DEI installer. did you get it activated already?? I was going to pick this up as i'm running a 5902HD unit, but i'm gonna hold off for a year, rumors are making me want to wait, hahaha

 

Did you buy this unit on ebay? I don't see why you can't do it yourself. There is no password on it. I have not done one in 2 months but you should be able. And I am a direct dealer.

 

Bought both on eBay; the 5701 and the SmartStart module. No I didn't activate it yet. I am having an issue with my alarm that I am trying to solve first.

My alarm triggers when I remote start it for some reason. Zone 4 every single time... funny thing is I don't even have a sensor plugged into Zone 4.

Just tried to login to the activation portal with no login/password and that didn't work either.

 

Do you have a back up battery on the blue instant trigger wire. If so your going to need a relay to inturpt that wire during remote start.

 

Yes I do. Really? I was not aware of that.

So... something that triggers off of the Status (-) wire?The one that activates the immobilizer bypass... Drk Blue? and cuts the circuit? I can do that.

Like this?

85 - 12v
86 - Status (-) Drk. Blue (Small gauge)
30 - Instant trigger from backup battery
87a - Instant trigger to alarm
87 - Empty

 

Correct, I been telling dei techs about this for awhile, And they might have a patch for it soon. But I doubt it coming anytime soon and a relay is not that hard to wire up. Hopefull they add a options under the bitwritter function to control this. Also if you have your kill switch tied in thru the orange ground while armed. It will ground the orange wire during the remote start too. So a relay will be needed there too. If you want your car to start.

O yea, you can do this if you dont want a relay. Just disarm the car before you remote start it. Then once the car is started just arm it back.

What sucks if if the car is set into 5 speed mode. And you remote start it and the alarm goes off. You have to put the car back into reservation mode. Before you can remote start it again.

Shoot me a pm and I give you a code to put in to log in. I can't post my dealer online.

 

Thanks for the help! PM'd you as well.

 

There are 2 wires on the 5901 brain that are neg output during remote start, solid blue and blue with a white stripe

 

(activation portal checklist)

1. Make sure vehicle is located where it can be tested, and likely to have cellular coverage.
2. Open this web page: www.directed.com/smartstart/activate
3. Log in to the activation portal.
4. The Username and Password are the same: dei1
5. Select “INSTALL DEVICE”, then key in the AirID number.
6. Select the correct option for adding a new module, or adding a module to an existing account.
7. Follow the on-screen prompts to activate and test the SmartStart module. Don’t forget to log out of the activation portal when you are finished.

 

Hello i have same problem i need to activate my VSM200 smartstart module but the person who installed for me its no an Authorized Dealer. How can i get it activate? I just called the 1-800-753-0600 Number JDM_Ej posted and the Rep told me they can not activate it over the phone I have to find an authorized viper dealer and have them activate it. I have 5901 Alarm with the VSM200 my alarm work I being starting my car with the Remote Key for my 5901 alarm. But need to activate the smartstart.

@Dasanib20T I tried that link but 404 page come up and if i go to the main page and try the user and password I get invalid user.

Anybody here can help me

 

This is a reason why people need to buy from authorize dealers. The shop I used to work at did repairs and replacement from other shops and people who bought from non authorize dealer.

 

Sorry but your answer doesn't help me. But maybe viper should adv that only authorized dealer can't install this product. As of why people buy it from non authorized dealer. Because dealer want to charge people $800 when u can get it for $400

 

This is a reason why people need to buy from authorize dealers.

 

Take your information to your nearest dealer and they can help you out. I am glad dei went this route for us dealers. Ebay was killing us!

 

heres the new link for ya


http://www.managesmartstart.com/install/login
Follow above directions.

 

or you could just connect it to one of the sensor port wires were sensors go?

 

I can activate these for anyone! I am a dealer. PM me your info and I will call you and walk you through it.

 

anybody able to deactivate one. I purchased one that seems to be already activated, which seems strange because it appeared to be new. I logged in to www.managesmartstart.com and it wouldn't let me activate so I tried deactivating and it said this unit was locked from deactivation and to call DEI support. Anyone able to help me get this cleared out so I can activate it.

 

You have to call DEI, last time I did this they had to conform that it was deactivated and no longer in the hands of the old owner.

 

Is there anyone who could help me register my smart start as well?

 

Hey did any of you guys got to activate you smart start using the link abode and the password? i log in but i don't know if i should put my smart start info in there i dont want to get screw if this is someone else account lol