I ordered some parts from acurapartswarehouse.com, first time I've ordered from them and ran into an issue.

The water pump and tensioner are not in bags, but have ACURA parts tags attached to them with the part numbers hand written. It looks like they are buying these in bulk and relabeling them as "OEM".

I have never seen an acura/honda part not come with an oem bag or box with the standard honda part # sticker attached. I just want to make sure that dealers didn't change their practice of having the parts come in a bag. I've ordered a lot of parts from various dealers and have never run into this issue. I am 99% sure I am getting screwed here, just need to make sure before I return these to acurapartswarehouse.com

I am rather upset

 

yeah sounds fishy to me, and what parts come in acura bags? dont they all say honda? anyways thats besides the point, I think you are getting jewed also

 

it's those hand written tags, it is an acura tag to keep track of inventory. It's not an oem parts tag.

but yeah, i am heading over to return the parts, report them to acura corporate, and hopefully raise awareness on honda-tech that they are scammers.

 

They should be sealed with part number sticker/barcode.

 

They may be refurbished parts. Make sure there are no fine prints or terms and conditions that said the parts they sell MAY be refurbished.

 

I used to work in the parts dept. Sometimes when dealers order multiple quantitys of the same part they got thrown in one bag. therefore each one will not be individually wrapped and probably why they tagged them.

 

I wouldn't accept parts unless bagged w/ OEM packaging, considering the high price tag

 

what brand is that pump?

 

NPW, which doesn't look OEM

 

The gasket should also be attached to the water pump also, doesn't look oem in my opinion, even other companies make replica parts and still make and use sealed bags and Honda part number labels

 

NPW is an OEM part, this company make some parts for Honda atleast the pump is Made in Japan that's mean it has the same quality like any other Honda parts, but you are right the parts should to come with the original package, you will return the parts to the dealer, they receive them look for Honda boxes put them into it and send it to you again.

 

BUYER BEWARE---horrible customer service

The parts ship out well beyond when they initially quote. They sent a defective part and the customer service has been a nightmare to deal with despite sending various photos of the shipping box & label as well as images of the entire part and defective portion with circles on the defect. I even went so far as to send a video. Customer service is very rude. reporting them to BBB with my email history.