Afternoon, I just purchased my car 3 weeks ago and just took the kids to Orlando for vacation, on the last day on the way back to my brothers house who lives in Tampa the A/C stopped working. It was 1 in the morning and I was leaving back to Miami the Next day, So I had no choice but to drive 300+ miles in the heat with my wife and kids (toddlers). I drove the car straight to the dealer ship Rick Case Honda in weston and I told them the situation. At first I was calm since I purchased the 10yr 100,000 mile bumper to bumper warranty. I asked the guy for a courtesy vehicle he said they do not provide courtesy vehicles for mechanical malfunctions. He also indicated that that if the condensor line was hit, the warranty will not cover it. From the beginning they told us of all the things that they could not provide for us instead of telling us how they could help us. I am still dealing with them and after talking to the manager, they are now telling me that it is the condensor and that they will give a rental car. I will keep you posted on the final outcome of this nightmare.

 

the guy that takes you into the service area is generally a complete moron about EVERYTHING. I have an Element and I was the one who had to locate multiple TSB's online for him to approve the work (told me there wasnt actually a problem). if they are acting like they dont get it then speak with someone who does. dealing with those dolts will give you gray hair and an ulser

 

yikes. good luck with that, man! keep us posted.

 

The honda care warranty does cover rentals for ANY work that your car needs to be taken into shop for, and it does cover damage, atleast here in canada it does... im guessing its the same warranty for all of north america since it covers you whether youre driving in the US or Canada.

 

Upate: At first the service rep said that the warrenty would not cover if it was a road hazard. This and the fact that they also did not want to give me a courtesy vehicle made me literally blow a gasket. After driving 300+ miles with my wife and two kids 2 and 4 yrs of age in the Florida heat those were not the first words i wanted to hear. I asked the service rep to get his manager I wanted the manager to go to my car and look at my kids, the manager never showed up so i went to the show room floor with my kids and asked for thier manager. When he arrived I explained the situation to him he told me that they do not provide cortesy vehicles, I could not believe what i was hearing I told the manager how is it possible that the dealer right next door provides thier customers with courtesy vehicles just for an oil change, I then told him if he really wanted me thier in the show room all day with my kids until some one could come pick us up, he to give him a minute he would be back. Five minutes later he came back with a rental car papers and told me not to worry about anything everything is covered being that the car is less 3 weeks old. The mechanic had the nose already pulled off so i asked him what caused the A/C to stop functioning he showed me a tiny pen tip size hole in the condensor this is were the freon leaked out. usaully small rocks hit the bumper, hood and the condensor but in this case it appeared that what ever it was hit in a very weak part of the condensor, thiers no knicks anywhere on the bumper or hood. One in a million chance of a hit? don't know all i know is that i picked up the car yesturday and i am Still in love with it.

 

Do you have a Honda Care warranty? I think those give you a rental for any repairs. I know my dealer gave me a rental when I had my previous Honda in for repairs.

 

i read that if your car is in the shop overnight,they will give you a rental.a few owners that had the paint problems on their fits talked about this

 

Rocks/debris through AC condensers are not usually covered because it is damage from a road hazard, and not the result of a manufacturer defect. MOST dealers don't have "courtesy" cars sitting around to borrow people at a whim. Usually your warranty or Honda Care, and sometimes the dealer will provide a rental from a local agency if the situation requires it.

Service Advisers and Managers are not complete morons and dolts. They are hard working people just like everyone else on this forum. A lot of times they have to give in to customers who don't know square one about auto repair (but swear they do), have difficulty reading warranty info and service contracts, and do not understand the concept of a "customer perception" issue. I don't argue with my dentist about how to fill a cavity because I am not a dentist, I did not go to dental school, and I do not stick my hands in peoples mouths all day.

 

When an employeer hires you for a position dealing directly with customers you are now a representive of the company, the actions you take while on the job represent the company you work for. No doubt service reps have a difficult job i know i worked with them in the past ohh sorry i forgot to mention that i also was a mechanic, my brother is a Honda Master tech graduated from the Honda (PAC) at Robert Morgon <--- Great School awsome teacher, my brother-in-law also works for Honda as a Master Tech.
The sad truth is thier is alot of employees hired without the so called "people skills" and this gives a bad name to the hard working reps and the dealer.
Yes, the car was covered under Honda car care. and as i mentioned before I love my Fit.

 

That's great! My defense of service personnel was supposed to be directed toward 1dumbassscreename.