We have a car in here and we cannot get the radio unlocked. We got the code from the dealer, but it will not work. In the past we have used the tune and preset buttons, but this is the first late model we have had in here. Is there something different? Any suggestions?

 

how are you trying to put the code in? and what does the screen say?

 

We've tried two times and it says lock after entering code. When they use the tune/preset buttons, letters come up instead of numbers.

 

You need to pull the backup fuse in the under hood box for about 30 seconds and use the number buttons to enter the code afterwards. It will only accept a code when the screen displays "CODE"

 

Got it! Thanks for the quick responce man.

 

glad to help.
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