Ordered some axles(and another part) back on April 5th, received the other part, but no axles. The receipt says the axles are on back order. Contacted Stan, he said they would be shipped directly from Gator and he would check the status. Waited a few days, tried to contact him, no response. Called Fast-Turbo directly, they said he wasnt in yet, would be in around 10am, and I left my name and number to call me back. Never called back. Sent emails, pm's, just tried to call again, no answer, goes straight to fax machine. Called Gator directly, he said he JUST RECEIVED an order from them this week and doesnt think hes received anything since I placed my order back in April.

Not looking to trash Stan or the company and I understand they are busy, etc etc. It appears Stan hasnt posted on HT since 4/28. But I just want to know whats up as I am on a tight schedule and need to know if I need to change plans. A little information would be helpful, especially since I paid a good deal of money for my parts already. If they havent placed my order until THIS WEEK, that gets a huge and I will be very pissed off. Not to mention this..."We promise to deliver competitive direct pricing along with top notch customer service that is unparalled in the industry." quoted directly from the Fast Turbo site.

Again, not looking to trashtalk. Just looking for some information as a paying customer who is on a very tight timeline in the next 2 weeks or so.

Ryan

 

*shrug*

i never ever had a problem with ordering from stan ..

 

Stan Took care of me, GOOD GUY! keep on calling he is a bussy man!

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Quad-Damage &raquo;</TD></TR><TR><TD CLASS="quote">Stan Took care of me, GOOD GUY! keep on calling he is a bussy man!</TD></TR></TABLE>

 

Ya it seems he is VERY busy, but he will come through. Stan is good peoples.

 

I have no doubt Stan will come through, Just sucks when you can't get a responce from someone you gave your hard earned money to.....

 

I got my 3-bar from Flamenco-T. Good expierence here.

 

Stan is the man just keep trying he will answer. He is very busy

 

I dont doubt any of your vouches and I know he is good peoples. As I said I received my other part just fine Just wondering if you guys knew something I didnt (like they are on vacation, at an event, etc).

 

ordered a wastegate from him.....got that pretty fast then a year later i ordered an oil return and it took like 3-4 weeks to get here.....i think he forgot to send it out cuz someone else didnt get his from him too..

 

Stan is a good guy, i ordered quite a few little random things from him with no problem.

 

Yeah I heared he got married to Trisha....LOL!!!!!

The old school h-t dudes know what I'm talkin about

 

i've had no problems. he usually takes a day or so to answer IM's. so just give him some time. he always comes through. i got my oil feed kit in like a week.

 

Stan sometimes takes off for a while. He always comes through, Keep bugging him.

 

Keep in mind too its race season guys. All the bigger vendors on here are literally swamped. Not to mention getting cars ready for upcoming events...

Stan is a great guy. Just bare with him.

 

Sometimes he forgets , just call and yell at him for a while....he'll come through

 

no worries stan is a very stand up guy i spoke with him for a sec yesterday he has been like living there at the shop he so busy. just keep calling him

 

yeah i got my oil lines from him promptly. hard to reach him on h-t but I had no problems reaching him over the phone.

 

Yeah some times he is slow But stan is the **** man. I had problems with a LSD that was shipped wrong he fixed me up Good.

Call him leave him a message might be musy or have family issues who knows.

josh

 

I just spoke to the guys at Gator. Their side of the story is that they <u>just received</u> my order this week, after I placed the order over a month ago through Fast Turbo. The guys at Gator were great, and said they will take care of it and get the axles out tomorrow They also said there was no back order on the axles, as was stated on my receipt from Fast Turbo.

I dont know what Stan's side of the story is, and I dont want to draw conclusions. But a little heads up for a paying customer would have been nice, rather than blow it off, or disregard it, whatever the case was. Would have avoided all these headaches for me. I understand how businesses work, and understand its easy to get backed up and lose track. However, I also understand how customer service works (since I work in that field).

 

Wow. At my place of employment, we don't charge your card until you have a tracking number.

I understand why vendors in this industry can't, but damn....

 

Hey Bro, Wussup ? Hope everything is well. Just to give you some 411 on my behalf since I'm also waiting on some parts from Stan. The guy will come through; you can bet your parts on it. He has never let me down with way over $2000 in parts ordered from him this year alone. It is race season and he is swamped with cars to get ready. From the little I get to talk to him here and then this is what I know.

Also, they were having a problem with there toll free number line for about 2-3 consecutive days or so. He apparectly wasn't aware of this but once he was briefed about the problem he got it solved. They apparently had a power failure and the lines got crossed just so you know.

As far as the stating on your receipt that the axles were on back order; he put it there for a reason. I don't think he would go as far as lieing to you and giving you false information. Do you know if by any chance if Stan is direct with Gator Axles or not ? Usually when you have to go through someone esle to get a part things take a little longer. This doesn't justify anything but would clear things up a bit.

Just give Stan a chance and he will respond. He responses faster to phone calls then emails or PM's. I just call him directly over and over again until I get through . Like, I said before he is a stand up dude and will do his best to help you out. Good Luck.

Good Day,
RH.

 

Ryan,

I am deeply very very sorry about the situation, the downfall was all faults of mine.

1. I didn't keep line of communication open with you
2. I failed to send the order in to Gator in time, more like 3 weeks after you had ordered. I have had the order ready sitting and I completely missed that every day for 3 weeks to send it to gator.

I am always at the shop, but sometimes I may be on several lines with customers, shipping, working on customer's cars and helping allthe customers for walk in, telephone and internet. Again, I do apologize sincerely for not delivering the best service to you.

I spoke to Gator and we're expediting your order so we can get them out very very quickly.

Again, I am very sorry, this is one of the things that I am working on to expedite orders and increase customer service. We have literally doubled and tripled our sales volume every month for the past 3-4 months, so it caught us by surprise.

I will do everything in my power to make sure every customers are happy and satisified.

Stan

 

Thanks Stan, I figured as much. I just hate to be "that guy" constantly calling and bugging, so I figured I would check here to see if anyone knew something I didnt.

Thanks for chiming in and look forward to getting these axles asap.

 

now thats some nice service.