Not sure if this is the right place to post this, but it concerns parts that I ordered for my ITR from a very reputable HT company (one that can be found in many or your signatures). Its been since January 04 since the deposit, and since June 04 i have paid in full for my items and still nothing. I have been promised a refund since november 04, but still nothing. Endless emails and promises. Phone calls as well, but nothing. Do you think legal action is necessary? The total amount in question is over $2400. What would you do in my situation?

EDIT Please scroll down (to middle of 1st page) to see full story and disclosure of the company

EDIT#2 Read about my other experiences on page 3, 2nd post


Modified by d8168055 at 4:52 PM 2/18/2005

RESOLVED https://honda-tech.com/zerothread?id=1175298


Modified by d8168055 at 6:10 PM 3/10/2005

 

I would take action. It seems like the company has had plenty of time to give you a refund.

 

It seems lately there's been a rash of "reputable" companies on H-T that are screwing over its customers. A company's reputation is only as good as its last customer. I think you should tell us what company is giving you problems and the details of what happened. If a company is mis-treating its customers, then it does not deserve the economic benefit of an impeccable reputation on H-T.

For $2400 I would have gone ballistic LONG ago.

 

I guess it's too far to show up in person?

If not go and talk to a lawyer about your options.

 

$2400?? wow you are a patient person. I woulda driven there a long time ago.

spill the beans, tell us who and the ENTIRE story, not just your POV.

 

yes, it is too far for me to show up in person, (w- vs. e-coast). Not sure i want to disclose the company just yet, but i have read some ppl with similar experiences with this company. However i they all have "happy endings" and were much faster in resolution.

 

this amount of time is absurd.

 

Who is it? I don't want to buy from them.

 

I say spill the beans, but then I'm an out-spoken person without fear.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Batoutahell &raquo;</TD></TR><TR><TD CLASS="quote">For $2400 I would have gone ballistic LONG ago.</TD></TR></TABLE>

and i thought i was stupid for waiting that long on my $100-200 problem.. WOW..

for real, d8168055.. share the story and maybe something will be done? Have you contacted them recently? What did they say?

 

Make a new post. Call them out. Do what is right and stand up for yourself.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by d8168055 &raquo;</TD></TR><TR><TD CLASS="quote">

EDITPlease scroll down to see full story and disclosure of the company


Modified by d8168055 at 3:13 PM 2/18/2005</TD></TR></TABLE>

I scrolled down.. and saw nothing.

So who was it

awww my post was edited


Modified by Dave-ROR at 5:18 PM 2/18/2005

 

FULL STORY

This all started with this https://honda-tech.com/zerothread?id=734809. The company is R&D motorsports. When i saw the ad, i wanted to get the coilovers, but then at the time i had the money for a Toda header as well. He agreed to do free shipping because of the high amount of the order. I sent the deposit for $1000 (i have copies of all payments) on 01/29/04. When he said the shipment was coming in, I sent the rest of the money on 06/10/04. The total is $2405.00. And since November, i told him i wanted a refund, and eventually he agreed. Its february, but still nohting....

I have phoned him, and emailed him. I keep all the emails so i have a record of what is said. I can use that as evidence if i needed to take legal action. Really, this is the last time i do business with them.

 

All these "reputable shop" owners need to realize when someone gives you money for some parts.....it's not a ******* interest free loan to go buy **** for yourself. I mean jeez if you can't hold down your finances then don't run a business. Nothing is worse then using a customers money to fund your personal financial troubles. That is being a ******* con-man. I don't see how you can live with yourselves.

I sell **** on here all day long. If someone orders a part from me that I can't get yet, I refund them the money til the part comes in and then notify them. 2400 is a lot of ******* money. I would suggest sticking to larger shops. All these guys are ******* backyard businesses with no capital. If they had capital reserve like a real business should a refund would not be a problem. It seems as though they dipped into your money thinking that they could get it back in time to get your parts. But that is just plain wrong. Tell us the shop so we can stop buying **** from them. Nobody wants to deal with what you are going through.

 

they haven't called you back or emailed you back?

 

wow... i would have expected better from r&d...

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by d8168055 &raquo;</TD></TR><TR><TD CLASS="quote">FULL STORY

This all started with this https://honda-tech.com/zerothread?id=734809. The company is R&D motorsports. </TD></TR></TABLE>

As much as I respect Dave and Chad, this isn't the first time this has happened. I just wish they'd get their **** together. Part of that is getting you a refund.

Good luck man

 

jdmspoonitr: i dont think R&D motorsports is a "backyard" shop they seem pretty reputable on the HT scene.

Nishant: Yes, he has emailed me and i have saved all the emails.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by jdmspoonitr &raquo;</TD></TR><TR><TD CLASS="quote">All these "reputable shop" owners need to realize when someone gives you money for some parts.....it's not a ******* interest free loan to go buy **** for yourself. I mean jeez if you can't hold down your finances then don't run a business. Nothing is worse then using a customers money to fund your personal financial troubles. That is being a ******* con-man. I don't see how you can live with yourselves.</TD></TR></TABLE>

Whoa Cap'n. Let's not go overboard. I am not defending them for being lazy or for having poor customer service (by that I mean, not replying, not keeping the customer up to date, etc) but to my knowledge (and to yours) it's not like they took his money to pay off bills with no intention of EVENTUALLY sending stuff. Dave doesn't go out purposely to rip people off.

Like I said, this isn't the first complaint about their customer service and.. speediness.. and it wont be the last. I'm sure he'll get his refund and I'm sure Dave can handle his car payment with other money. Relax.

This post/thread serves the purpose of helping others not buy from R&D if that's their choice. There are plenty of retailers and all have horror stories from someone. Again I'm not defending them but just keep your arguement a LITTLE logical.

 

To me any business that doesn't sell much from their physical location and has no capital to back up situations like this are in my eyes "backyard businesses". No funding. You have to be in the ******* already to take a customers money and risk your reputation by not giving a refunded and making empty promises.

When people give you money for a part. It should be spent on that part. It really is quite simple. When you have to think about using that money to fund other things you have to know you are in trouble already.

Basically you just lent him 2400 dollars for 4+ months with no interest. No bank would do that. That is what he is treating it as. I think some of you guys are too trusting. Go get your money. Legal papers will do wonders. 2400 you can do that without a lawyer in small claims. You'll win no doubt. Most liklely he'll give you the money without having to even go to court.


What kind of business owner would risk his reputation if he indeed did have the money to return to the man???? These kind of businesses are made and broken on word of mouth. I'm sure R&D is well aware of this. I might be a little harsh. But to me it seems like interest free loans from customers. From a business perspective.


Exactly....other shops don't have this problem.....why not??? Maybe because they care enough about their reputation. I am not saying that 100% Dave is not gonna pay the guy back. Most likely he will. But I do think he is taking advantage of the situation. If I'm wrong someone tell me.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Dave-ROR &raquo;</TD></TR><TR><TD CLASS="quote">

Whoa Cap'n. Let's not go overboard. I am not defending them for being lazy or for having poor customer service (by that I mean, not replying, not keeping the customer up to date, etc) but to my knowledge (and to yours) it's not like they took his money to pay off bills with no intention of EVENTUALLY sending stuff. Dave doesn't go out purposely to rip people off.

Like I said, this isn't the first complaint about their customer service and.. speediness.. and it wont be the last. I'm sure he'll get his refund and I'm sure Dave can handle his car payment with other money. Relax.

This post/thread serves the purpose of helping others not buy from R&D if that's their choice. There are plenty of retailers and all have horror stories from someone. Again I'm not defending them but just keep your arguement a LITTLE logical.</TD></TR></TABLE>

very true.. and I know in the past a lot of this has been a problem with getting their shipments in(IIRC on BC coilovers).. other shops don't seem to be having these problems though.. ::

hope you get your refund soon!

 

I have never purchased from R&D, but I wouldn't have hesitated before this post. After reading this there is no way I go to them for my part order. It is one thing for a part shipment to be delayed - happens all the time, but to ignore a customer for over a year who has given you, in full trust, $2400 of their hard earned money is inexcusable.

I would have called my attorney, the Better Business Bureau and the state Attorney General's office long, long ago...

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Flux &raquo;</TD></TR><TR><TD CLASS="quote">I have never purchased from R&D, but I wouldn't have hesitated before this post. After reading this there is no way I go to them for my part order. It is one thing for a part shipment to be delayed - happens all the time, but to ignore a customer for over a year who has given you, in full trust, $2400 of their hard earned money is inexcusable.

I would have called my attorney, the Better Business Bureau and the state Attorney General's office long, long ago...</TD></TR></TABLE>

i'm sure attorney fee's add up to half or more than half of that 2400. its the only reason i can see for avoiding it but so much time has passed

 

Small calims Court is close to free....maybe $80 dollars in processing fees and having a sheriff serve the papers. No lawyer needed.

In California the limit is $5000 so he can do it. I'd sue for interest on that as well so that he is not coming out "ahead" in any way.

I might be mean.....he might be your guys' friend. I realize that. Some people have better business practices then others. I realize that too. But none of this makes it right to take advantage of a customer's trust. It doesn't matter if it was unintentional or not. As I am sure it was not. I know he didn't want to be in this situation. Nobody would. But still you have to make things right.

I mean hell I've bought stuff from Dave before as many of us have. My transaction went fine. But it is important to remember that this could have been any of us. I'm sure he is a good person. I have no doubts that this was just poor judgement. But even if we grant all these excuses. It does not take 4 months to give someone back their money if you have it on hand.

 

but then I'm an out-spoken person without fear

Rob