I just wanted to let everyone know what a nightmare it has been dealing with Randy at RMF. He came highly recommended through this site, but I've had nothing but trouble.

I sent him money on March 8th and was told I would have my header in 3-4 weeks. He told me that he would call and let me know something in 2 weeks. I didn't hear anything from him, so I called at the beginning of april. I called every other day until I got him on April 8th. he said there was a mix up on the shipping of some headers, but he only had to fit a bracket on mine. I asked if I should call back in a week or two. "No, I should have this done tonight and can ship it out in the next day or two." I didn't hear anything for a couple of weeks, so I sent him an email. Nothing for a week, so I sent another email. Nothing for another week, so I sent an email and called. I finally got in touch with him May 10th(a month after I was supposed to get my header). He told me that he had been in and out of the hospital. I wasn't happy, but I understand that things happen. At the time, I just wanted my money back, but after hearing him out, I gave him another shot. Another couple of weeks go by with no contact. May 21st rolls around, and I'm pretty upset. I tell him I just want my money. We argue for a little bit, but I tell him I'll give him one more chance. He told me he would call me Tuesday with a tracking number....surprise surprise...it's been a week and no word.

DO NOT DEAL WITH THIS GUY! If anything happens with your header, there's no telling when you'll get it fixed. Maybe when he gets his act together, he'll be worth dealing with, but I definitely wouldn't deal with him now. It's not worth the headache.

 

the payment method should be changed
instead of paying before he even starts it, you should pay when he ships it out.
that would work a lot better for him at least because you might never get the header from him.

 

well, i definitely know now. he said he wouldn't start until he was paid...

If he hadn't come so highly recommended, I wouldn't have done it.

 

This is like the billionth horror story I've heard about this guy. His customer service is absolutely atrocious. I don't know why anyone even deals with this scamster. Oh and to the people that will come in and post in support of him cut the crap. I can find multiple other threads of people complaining about the same thing. OP how did you pay? If it was on credit, try cancelling payment although it might be to late for that. Also contact the better business beareu.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by AznBlueBoy &raquo;</TD></TR><TR><TD CLASS="quote">the payment method should be changed
instead of paying before he even starts it, you should pay when he ships it out.
that would work a lot better for him at least because you might never get the header from him.</TD></TR></TABLE>

Agreed. At least if he were to do that he'd have some serious incentive to finish it quickly since the sooner he did the sooner he'd get paid. The problem with this for his end of things though is he might make headers for people and then they might change their mind or their card might get declined when he finally tries to run it. Then he has headers he spent time and money making and no one to pay for it... Regardless, its bad business to let people down like this. Hope your situation gets resolved quickly.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Import RP &raquo;</TD></TR><TR><TD CLASS="quote">

Agreed. At least if he were to do that he'd have some serious incentive to finish it quickly since the sooner he did the sooner he'd get paid. The problem with this for his end of things though is he might make headers for people and then they might change their mind or their card might get declined when he finally tries to run it. Then he has headers he spent time and money making and no one to pay for it... Regardless, its bad business to let people down like this. Hope your situation gets resolved quickly. </TD></TR></TABLE>

the thing is though, that everybody is waiting for the header, and its not like he will be stuck with 10 of them, its just one that he can sell to the next customer that wants it and there it is, ready to go.

 

And how much does it cost to make the header?

 

Not only that but they are custom headers being made. It's not like you can just sell it to the next guy who comes along.

Not defending him at all just pointing out why paying after the header is made would not be smart bisiness practice for a custom header maker. <TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Cottonwoodz &raquo;</TD></TR><TR><TD CLASS="quote">And how much does it cost to make the header? </TD></TR></TABLE>

 

edit* lets stop the BS now. Look below to see what I origionally posted.


Modified by M@ at 10:11 AM 6/1/2007

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by M@ &raquo;</TD></TR><TR><TD CLASS="quote">Oddly, many of the members that were boosting him so much have been very silent recently. Makes you go hummmm....</TD></TR></TABLE>

It's really not worth my typing time.

Honda tech is full of emo bandwagon kids who love to sympatize with each other over waiting for custom parts.

It is a custom header made by one of the most "exclusive" shops in the US and it is ONE guy who recently went under the knife with heart problems. You guys are cutthroat.

 

esp in the spring/summer......race season = more orders

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by petern101 &raquo;</TD></TR><TR><TD CLASS="quote">i am sure randy is in the same boat as smsp / other manufactueres of custom parts / race parts.

you are a regular customer, sad to say, you aren't on the high side of their list. you most likely won't be a repeat customer. i know it sounds bad, but that should be expected whenever you go to these custom high end places.

koni warns about the upcoming race season (because getting your revalved koni's for 700 bux pales in comparison to race teams spending 10,000 bux)

so while its bad business, it comes with this line of work. when ordering something from hytech, smsp, rmf...i would just pay and wait because most ppl should know the wait time on these pieces</TD></TR></TABLE>

FYI, we do things differently in Virginia.

 

can vouch for SMSP service. Dave's level of customer service is great. Always keeps customer in the loop.

 

im sorry but i hate these threads. i do not have a custom header because i am not n/a. i bought a spoolin performance manifold which took about 2 months to get because it was custom made. i believe that since you are getting a custom header just wait. you want it to be just right so nothing happens to it and randy and dave both make amazing products for our cars. i hate how these threads always turn into someone promoting either business because ultimately it just comes down to how long can you wait for something to be custom made for your car...

when you get it you will be completely satisfied with this header...

 

everyone here has a good point, i have read about the guy and his medical conditions and i personally would give him some slack because of the incredible reviews of his headers, but in this case, the customer just wanted there money back and maybe he shouldve just done that?

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by honda_andy &raquo;</TD></TR><TR><TD CLASS="quote">everyone here has a good point, i have read about the guy and his medical conditions and i personally would give him some slack because of the incredible reviews of his headers, but in this case, the customer just wanted there money back and maybe he shouldve just done that?</TD></TR></TABLE>

But if he has completed or finished the header, should he give him the money back and wait for another application to use the header on or take a loss on it.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by pinecone &raquo;</TD></TR><TR><TD CLASS="quote">

But if he has completed or finished the header, should he give him the money back and wait for another application to use the header on or take a loss on it.</TD></TR></TABLE>
No, he should send it out if it's completed. Otherwise the money should be refunded as he requested.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by mgags7 &raquo;</TD></TR><TR><TD CLASS="quote">

It's really not worth my typing time.

Honda tech is full of emo bandwagon kids who love to sympatize with each other over waiting for custom parts.

It is a custom header made by one of the most "exclusive" shops in the US and it is ONE guy who recently went under the knife with heart problems. You guys are cutthroat.</TD></TR></TABLE>

Why doesn't SMSP, SSR and Hytech or even Full-Race, Neukin, Silly Sohc have these complaints? It seems like every month there is somebody posting about, "where is my RMF header?" When is enough, enough?

People were not getting their headers before the "knife"

ITRNorway has been waiting 6 months. How long do you recommend he wait? Why do SMSP, SSR and Hytech consistently meet their time commitments, but Randy cannot?




Modified by hu at 10:51 AM 5/30/2007

 

I don't think tossing Koni into this is entirely fair. Lee and Gordon at Koni have been nothing but helpful, and to my knowledge Koni has never bumped me in favor of a race team. They've done 3 sets of custom race shocks for me and 3 sets of revalved OTS Konis. My understanding is they do work as it comes in. You can even call to put your work order in line then send the shocks in a few weeks later depending on their lead time. I've done that more than once. They do warn you about unusually long lead times in advance, though. I think that's a pretty darn good policy myself.

Their delivery time is generally within the time period specified, though.

David's (SMSP) customer service is among the best as well. Always helpful, before and after the sale. His products are top notch for sure. Combine that with the customer service, and that's why I'm buying a second SMSP header for this engine I'm currently building.

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by petern101 &raquo;</TD></TR><TR><TD CLASS="quote">you are a regular customer, sad to say, you aren't on the high side of their list. you most likely won't be a repeat customer. i know it sounds bad, but that should be expected whenever you go to these custom high end places.

koni warns about the upcoming race season (because getting your revalved koni's for 700 bux pales in comparison to race teams spending 10,000 bux)
</TD></TR></TABLE>


Modified by 117 at 5:38 AM 5/31/2007

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by 117 &raquo;</TD></TR><TR><TD CLASS="quote">I don't think tossing Koni into this is entirely fair. Lee and Gordon at Koni have been nothing but helpful, and to my knowledge Koni has never bumped me in favor of a race team. They've done 3 sets of custom race shocks for me and 3 sets of revalved OTS Konis. My understanding is they do work as it comes in. You can even call to put your work order in line then send the shocks in a few weeks later depending on their lead time. I've done that more than once. They do warn you about unusually long lead times in advance, though. I think that's a pretty darn good policy myself.


</TD></TR></TABLE>

I couldn't agree more. Lee has been extremely helpful with my 2 Koni purchases and items were delivered on the agree time.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by mgags7 &raquo;</TD></TR><TR><TD CLASS="quote">It's really not worth my typing time.

Honda tech is full of emo bandwagon kids who love to sympatize with each other over waiting for custom parts.

It is a custom header made by one of the most "exclusive" shops in the US and it is ONE guy who recently went under the knife with heart problems. You guys are cutthroat.</TD></TR></TABLE>


That does not change the fact that as a buisnessman/person u keep your end of the deal,and if you tell some1 multiple times they will have a product,and then never follow through with it,that reflects very poorly on you.I understand that **** happens and health is definately more important than buisness,but at least refund the guy the money.

I am a 28 year old man,and Im soo far from emo......its funny,but if I was paying 800-1200 for a part and the fabricator told me 1 month,and 3 months later I didnt have my money or part,I would be pist off under any cirumstances,and especially if he had told me multiple times that I was gonna get it.

I would definately contact him again,ask for your refund asap,or report him to whoever is necessary to get my money/part. Thats just bad buisness any way you look at it,if u cant get the job done,you refund the customer.

 

i just personally think that people shouldn't post this **** here on HT just because it turns into a promotion for that other company. to the people that post here on these things do you think that the person will send your custom item out sooner? no its just everyone like i heard someone did this too thats why i buy from this guy. just call him and settle it that way. even though you already said you called and stuff just keep it consistent...

 

if i cant find one used ill probably still order one of these.. i hope when this mushroom cloud clears randy still decides to continue making these and not be turned off to the whole thing :\ id hate to be stuck with a over priced DC sports or megan or even worse ebay crap..**** happens thats why when i order parts i dont put forth money i cant do with out.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by IIVIIoOkY &raquo;</TD></TR><TR><TD CLASS="quote">i just personally think that people shouldn't post this **** here on HT </TD></TR></TABLE>


Agreed. HOWEVER, dont sell/promote **** here on HT if you cannot keep your work.

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by IIVIIoOkY &raquo;</TD></TR><TR><TD CLASS="quote">
just because it turns into a promotion for that other company. </TD></TR></TABLE>

If you dont take care of your customer, somebody else will.....

What do you expect?

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by IIVIIoOkY &raquo;</TD></TR><TR><TD CLASS="quote">
to the people that post here on these things do you think that the person will send your custom item out sooner? </TD></TR></TABLE>

Depends on if the company has integrity. Btw, justice aids the vigilant, not those who sleep on their rights. for being proactive.

 

consider whether your posts are worth typing before you type them.

If you don't feel bad about killing what little honda-tech business Randy might have left then go ahead. HT is so full of EMO kids that hold hands and whine together about waiting for headers, it makes me sick.