X2

AFI FTMFW

 

long story short,

I ordered my kit in december, waiting until mid january,

kept getting the run around, they promised me I would have it by february.

Then by february, still nothing, So I told them either ship me the stuff with a tracking number, or I will file a claim with my credit card company.


Then they tell me they wont ship to my address in washington, WHY MAKE ME WAIT TWO MONTHS TO TELL ME THAT? IT WAS FINE WHEN I PAID YOU?

then they said they will only ship to my verified credit card address, so I give them that, then they quote me an extra 300$!!!! what the christ?? (which by the way no other shop has had any problems shipping to my other address)

so its as if they didnt even want to give me what I ordered in the first place,

how did these clowns ever get to be a H-T sponsor?

I really think there should be a screening process so not any run-by-night shop can make a sponsor and screw people over.

Is there anyway to get them banned?

If you look at all the other BWR threads, they never reply to questions, and always do the runaround.

even in their FS thread, they have been asked numorous times for pics of their AC clearance, even a MOD told them to post it, and they still didnt.

not to mention that whole **** thread about their coilovers, which they mysteriously never replied to either.

they should change their name to "blackfail runaround"

 

Glove-

We were in contact through this whole ordeal and tried to work with you to make it all work. However,it didnt work out in the end. When you first ordered your kit you wanted a twin-scroll t4 Ver2.0 manifold,downpipe and dumptubes combo.At the same time you also told me you wanted to order a custom intercooler and charge piping for your integra with a JDM front end once you paid down your credit card. I told you that I would pull one of my personal cars apart to build all of it off of, that way it would all fit perfectly(because we both knew that it was gonna be a very very tight fit).After a couple weeks of completing other order,I pulled my car apart got a manifold down pipe and dump tubes all tacked together and you still had not paid for the rest of your order(intercooler ect..) Then you wanted me to recirculate the dumptubes into the downpipe which I told you would be very difficult to do but hey I would give it a shot and try to make it work which I was able to redo them and made it all work for no additional cost to you.

The problem with your order was that you did not have a address to ship to in the first place, then you gave me your friends address, then you didn't want me to ship it to your friends address, then you were finding a freight forwarding company and you then gave me an address to them. You were dealing with one of the managers here trying to get you taken care of. He told you that we cannot ship to you through a freight forwarding company and that we can only ship to the billing address on you credit card because it is an international order.That way we both are protected.At this point our accounting department refunded you the full amount of your order.Once we were able to get you on the phone you then gave him your personal address for a shipping quote and we tried to work out a solution to get you taken care of .He then emailed you the shipping amount and asked if you wanted to proceed with your order but you got real defensive and didnt like the amount. He gave you the exact amount UPS was going to charge.The box would have weighed about 55lbs. with a manifold,down pipe, dump tubes,2 waste gates,and a bov in,valued at $1500 for customs and insured it came out to be right under 300 dollars for shipping to you in CANADA(using UPS expidited which is the only way we ship international orders). When you found this out you then started to accuse him of not wanting to sell the kit to you. You were informed that was not true and we would still like to proceed with the order but you were gonna have to cover the shipping costs.You didnt like that and began to get somewhat of an attitude with him.
We tried doing everything we could to take care of you,make things right and over the weekend we had come up with an alternative shipping method to help you out. However, after reading that email you sent we are no longer going to full-fill your order or do any business with you at all.

All in all this situation didnt end the way any one wanted but we refunded you and honestly did try to make it all work. We are not some fly-by-night company nor are we out to screw anyone at all.
I wish you the best of luck with your build and hope that it all turns out well.

-thanks charlie

 

Something tells me your a piece of ****.. I think BWR did what they could, your just a pain in the ***.

 

are you kidding me?

why didnt you send me 1 damn pic this whole time then? even after repeated attemps at asking for one, 2 months of asking.

I wasnt going to pay you for any charge piping until I saw proof that you guys actually BUILT the setup that I paid for, which I didnt get any.

and why is it that only your shop has problems with shipping to a mailbox?

I purchased 2000$ worth of parts from a vendor, and they didnt think twice about shipping it there,

and guess what, I received all my parts just fine.


And what about all the other threads where you ignore people who ask for verification?

and seriously, 300 dollars vs free shipping is a big deal, especially when its only going about 20km from my house.

and why would you think I was trying to screw you over? when I paid up front 2 months in advance?

 

GLOVE-
Our shop has absolutely no problem shipping to a mailbox but when you changed your address multiple times our accounting department noticed this and enforced our company policy of shipping only to the billing address of the cardholder.It was nothing personal towards you nor did I ever say you were trying to screw us over. As a company we also have to keep the liabilities to a minimum and ship product ways we are covered by "sellers rights" through the credit card company.
Your order was a completely custom and one-off kit which was not paid for in-full,you had only paid for the manifold , down pipe and dump tubes portion but never paid for the rest of your order and that is why it was not completed.
As far as you dealing with other companies I am glad to hear that you had great experiences with them but I can GUARANTEE you that if you sent them or anyone for that matter the EXTREMELY RUDE e-mail you sent us over the weekend they would not do any business what so ever you with.
I hope that the new company that you told me you were going to "reverse engineer" our turbo kit can full-fill your needs and get it done for you.
Again best of luck with you build

 

^^This reply makes me feel better about ordering one of your Ver2.0 manifold,downpipe and dumptubes combo

I have ony one comment...cant fix stupid. bye

 

you didnt answer my questions,

why didnt you send pics?
I paid for the manifold, downpipe and tubes, NOT for any charge piping, I never "ordered" anything else, I said I WOULD order the rest of it if you were to send me pics confirming the stuff I already paid for. The manifold, downpipe, and tubes were paid for IN FULL.

I didnt change my address "multiple times", I changed it once, and only once, and its because I told you my buddy "forcefed motorsports" got a new job, and couldnt take my packages anymore, he is a member of this forum, would you like me to get him to chime in and confirm that statement?

There was NO liability in this situation, I already paid for the merchandise, if you were worried about it, you could have shipped it with a tracking number AND signature upon arrival, in which case you would not be liable for anything, and would have proof of shipment, ALSO I could have paid through paypal which covers both buyers and sellers, I suggested this option, but your manager did not like it, but why? why didnt he like coverage for both parties? why not pay for it through paypal so were both protected? how many options could there have been aside from the SINGLE one your manager provided me with? which was the worst possible scenario for me, in trying to disuade me from buying the stuff, this is my belief, because you guys never gave me any reason to believe you otherwise, in which case a simple pic from a phone could have settled our entire dispute, and again, which you were unable to provide me with after 2 months of requesting it.

Oh ya, and why tell me you wont ship to the mail box 1 month after I told you Kyle changed jobs? why tell me the very last second before shipping time? why not tell me the DAY OF?

too many coincidences, too much shady activity.

that rude e-mail I send you has nothing to do with the fact of how I was treated before I wrote it, trying to make me look bad from an e-mail I sent after all that **** you put me through holds no water, but keep deffering to it if you must, because you have no other argument here, and you know it.

When you told me how busy you were, I gave you the benefit of the doubt, TWICE, and both times we agreed that you would provide me with a pic, that takes 30 seconds to take and e-mail, and both times, you failed to provide that.

All you had to do, is provide a pic, and a tracking number,

if you were worried about your protection, there are hundreds of ways of protecting yourself, that didnt involve the extra 300$ on my bill (another coincidence).

Im glad your actually responding, unlike all the other threads about you which you stopped responding, because the public asked for pics and for proof, which bwr seems to have a hard time providing.



fail

 

Glove-
The deal is done and over with. I apologize that it didnt work out the way all of us wanted it to but it is the way it is. We gave you a complete and full refund already and you said that you were moving on to another company. So lets let it be and get on with life.
Have a good night - Charlie

 

thats what I thought,


In the end it was a learning experience for me, you try and support the new kids on the block, and you get burned for it.

I guess its just like everyone says, just go with a reputable company, first time, and everytime, if I did then I wouldnt be 2 months behind.

This should also be a learning experience for you guys, I hope that the loss of customers from this thread will encourage you guys to show proof and pics when requested in the future, and have better overall customer service.

Just grow from it.

 

got my tracking number. ill see how the header is and let you guys know.

 

you think you would have gotten it without this thread?

Just a reminder for people, look back at the posts BWR made in this thread, and look at how many times they tried to lie / spin the truth to make it seem like I was wrong / the bad guy. This is not a company you want to do business with.

Eventhough this thread is over, no yay's or nay's need to be said, just look at the evidence before you and make your decision on wether or not you want to deal with BWR.

For reference, these are the other threads on BWR where they have not answered questions, stopped posting once technical information / pics were required. very shady.

https://honda-tech.com/forums/showth...ght=bwr&page=4
https://honda-tech.com/forums/showth...ght=bwr&page=2


Im done posting here, buyers beware.

 

I would do business with BWR despite this threads content. Its not as though you bashed them and proved them to be scammers so this thread really has not dirt on BWR. He promptly refunded your money, that's really all that counts. Why don't you post his email that he sent you BWR?

I think your a pain in the ***. Due to the nature of this type of fabrication, its imperative that they collect payment prior to full filling ones order.

 

I got my LS/Vtec conversion kit from BWR, haven't had to have any fabrication done though, but from the looks of my LS/Vtec kit, I wouldn't mind doing business with them again.

 

For sure.

 

As requested SD_Lurker you tell me would you deal with a person after getting this. as of Friday i was awaiting his reply on the shipping charge to go ahead. Monday morning this is what i got. Also when i talked with this Ivan Glavas on the phone he had nothing but negative things to say about Charlie now its changed. Every person here he has given different story's and talks very poorly about the last person he talked to. Again Ivan i greatly apologize about your order but the several address changes through a flag for our accounting please understand we are not like every other company that takes risk's of that sort. Yes we were wrong in the begging and should have not taken the order. Due to it not shipping to the billing address on your card and i apologize for that. We are not perfect and in no mean claim to be.

Thanks
Andy

-----Original Message-----
From: "Ivan Glavas" <sirien_@hotmail.com>
Sent: Friday, February 12, 2010 8:18pm
To: support@bwrusa.com
Subject: RE: Order

actually nevermind,

I found a shop that will "reverse engineer" your design and make it for the same money that I paid you.



Charlie seemed like a decent guy,

but you Andy, you will be the downfall of that shop, In the business world, it doesnt pay off to ignore customers, and tell them their wrong, and then change your mind last second.


I will make it my personal mission to make sure every forum on the internet that I can register to, will know of your shady business, and get you cut as a sponsor from H-T.


I wish you bankruptcy and homelessness in the future, in which case then I can spit on you.


gg

 

I knew there would always be two sides to this story. glove you got your money back but yet you continue to bash the business. you do sound like a pain in the *** customer. you lost all of you're credibility and sympathy from me.

 

 

Again, you refer to an e-mail that was sent AFTER our transcaction has closed, the email shows just how angry I was with your company, and has nothing to do with this thread, and the service that you provide to your customers.

Like i said earlier, the evidence is before the people, they will decide to do business with your or not.

Posting that email confirms everything said about your company, you are "never wrong"

and you will do anything to make it seem like the customer is always wrong, and at the same time, still trying to avoid all the questions posted above, why are you trying to change the subject?

your still posting, trying to make me look bad, and at the same time avoiding the questions.


What was the point in posting the e-mail? really? Do you think it adds anything to your defence of how you treat customers? Does it have anything to do with this thread? or the questions posted about you?

This is another testament to your proffesionalism, would any high profile shop make themselves look bad by arguing with some customer? and still not provide answers to any questions.

If your gonna post, answer the questions, like any proffesional shop would.

If your gonna continue to try and counter bash, on subjects that have nothing to do with the questions / thread abov, it just makes you seem more and more unproffesional.

and lol,

when did it become the customers job to act and be more calm and proffesional than the company their dealing with?

customer service 101, when dealing with an irate customer, do not become irate yourself, or it will only make matters worse; another prime example of your shops proffesionalism, i mean come on, this is pretty much policy #1 in any business.

youv run out of ways to defend yourself, and have resorted to anything you grab onto to make yourself not seem so bad, you should have quit after the first post, you wouldnt of lost so much credibility.

 

he posted it prolly cause sd lurker asked to post it...lol.

and why say something about your still posting...i can say the same for you.

what happened is out there for both sides. no need to repeat and bash on professionalism and business and customer service and who is right or wrong blah blah. your experience is said and done right? im sure both parties have learned something here. lets all move on.

 

I agree,

I just wanted to make it clear that he avoided and didnt answer any questions.

 

bump - no updates on the suspension or manifold threads from bwr.

just wanted to get this a little more exposure before it gets lost in the archives.

 

^^^^get over yaself^^^^

 

 

I have nothing but good things to say a bout BWR. Andy has always returned phone calls, shipped orders promptly. I've made about 5 or 6 big transactions with them and i have nothing but good things to say about the individual im dealing with and company itself. If something wasn't right they would take care of me on the next order. I will continue to support them and their products.

-John