My Speedware Experience
03-21-2010, 01:34 AM
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My Speedware Experience
To anyone looking to make a large purchase through Speedware, if you don’t have deep pockets, I would be very cautious. This has been my 9 month experience;
This all started about 9 months ago. I would occasionally drive by Speedware and always spot the most ridiculous looking vehicles, AMG’s, various beautifully modified P-cars, RS4’s etc.. and always some crazy 1-off project car like an old e30 or a cup car or something exotic. The place just reeked of Performance. My impressions were always if you buy something from this place you have to pay to play but you’re going to get something special.
I stopped in with the intention of purchasing a set of pole positions until I saw the sparco DTM’s. I gave a sit in a set at their shop just to compare them to the pole positions. Moreover curious what a set of 5k$ seats felt like over a set less than half that. The price was obvious, truly the difference between comfort and discomfort. I fell in love with the orange stitch immediately and even more so when I found out the seat on the floor was the pair to the last existing set. Exotic, exclusive and comfortable as well. I made a comment to the sales rep with much doubt that they would accept and said “I would never pay more than 5k for a set of seats” to which he replied to with “We can do that”.. I replied a bit taken back, with “With mounting hardware, everything all after tax 5k$ out the door”? He thought about it for a minute and replied with a confirmation. I then asked if they would fit in an S4 and he said yeah, it’s the same bucket as an SPG and those have fit into the S4 chassis without problems.
I said “Alright well I don’t have the money for that, I was only intending to purchase the pole positions” he replied with a “That’s ok we can take a deposit and you can pay them off later”. That was that, 2 months later I came in with the final payment. The rep rang the bill up with tax though. I said, “hey, that’s not what we agreed on”. He replied with “let me see what I can do and then rang it up totaling the cost to a few pennies over 5k”. I thought it was strange though that he hadn’t acknowledged his mistake but figured honest mistake no worries and picked up the seats. They bagged them up for me and I was pretty excited to say the least.
That excitement quickly wore off when I got home and unbagged them to find belt wear marks on one seat side bolster above the belt hole I started to look closer and found the leather worn down to a suede like across the top of the stitching along a 6 inch patch (presumably from repeatedly resting the palm of a hand on the seat before lowering into them). I looked a little closer and there were scratches on the bottom of the bucket as well from install. I felt sick to my stomach.
I called Speedware the next morning and talked to the sales rep and he said bring them in no problem we’ll take care of it. I went in and talked to the sales rep and asked him why I got used seats to which he replied that he told me they were demo. He said several times that the seats were only placed into a car and driven maybe 100 miles. I said, “No, you didn’t my girlfriend and I were right there and you said these were display seats”. He replied with “Well, it was a long time ago and I don’t remember well”. I went into the store with the seats and they sent them off for repair. The fact that they could not replace them (the last set) was disheartening so I let them repair them.
After a few months they got the seats back from repair and I went in to inspect it. The repair shop put a sort of coating over the area where the stitch wear was and used another type of coating on the belt wear marks.
When I got in the rep immediately pulled the seats out and started pitching. “Look they did such an amazing job!”. “You can’t even tell”, “It looks great”. The reality was I could tell, and the seats were refurbished. I felt conned. I walked away months before with the seats in my car thinking I got a steal on the last avail set but the reality was I walked away with a “demo” set. I asked Ian out of curiosity how much the repair cost was and he said a little over 100$.
I decided to just swallow it and try to bolt them in my car. After getting them bolted down the seats didn’t fit and with the floor brackets they were actually crooked. I would sit ****eyed to the steering wheel, the front inside side support barely missed the transmission tunnel while the outside wing wouldn’t clear the pillar even with the plastic cover and belt area removed.
Again I called them and they wanted to come out and try to get them to fit (car was immobile). Unfortunately my work with MS is hectic and when I get to work on my car it is never scheduled.
A few weeks later I got the car into a shop to have some fab work done and we were waiting for some parts. The fab guy offered to give it a shot claiming he could make them fit no problem. We unbolted the side supports from the lower sliders and placed it on a piece of wood plywood. I sat in the seat while we tried to slide it around on a felt cloth and get it into position to mark it and no matter what we did the seat always sat crooked or would lean to far back. If the seat were to fit I would have to be extremely short but the slider mechanism would never work because the wing would always catch the pillar.
At that point I realized not only had I gotten demo seats but they also didn’t fit as they claimed. At that point I also found out that they had let the sales rep go who sold me the seats. I called Speedware and talked to Shaun, the owner, and told him what the fabricator and I had found and asked if I could get a refund. He responded with extreme displeasure and after several times of telling him the full story he would respond with lines like “We don’t operate like that”, or “How do you think we’ve stayed in business for so long? We don’t do business like that.” I told him the whole story with the seats and how they were sold and he responded several times with “We gave you those seats at a major mark down”, “we spent over 300$ repairing those seats”. He began yelling at me and our conversation escalated to a screaming match that ended with a “Call me and I’ll come and look at them anytime”. I said “alright”, and he replied with “fine” and hung up.
After every conversation with Shaun I hang up the phone shaking in anger because he always made me out to seem completely unreasonable. I tried calling him on a few occasions with no success until I finally got a hold of him through email.
He stopped responding to my emails. After a couple weeks I went in and I was furious that I had to take the morning off to come in to talk about this still without resolution. I unleashed on shop worker Kelly with a fury of pent up swear words but he was very understanding and cool. After I calmed down a bit we talked it out and after talking to him he let me know they were actually in his car and he had used them for a while. He said everyone in the shop was aware they were in used condition.
After that I finally received an email from Shaun saying he would follow up with me because I had “another outburst”. I found that interesting that he used the word “another” as that was the first time I had been in the store with a raised voice and foul language. I had never blown up like that. I've never felt that kind of frustration with a shop.
I waited for a month but did not receive a follow up as promised. I sent another email saying “Shaun, I’m still awaiting reply”. Still for another week it was excuse after excuse “I’m in meetings”, “I’m out of the office”. I would call and the other reps would say “He’s with another customer”. One of the reps got a hold of him at one point and said that he would get back to me before end of day. He sent me an email saying “I’m very sick with the flu”. I replied with understanding and said “take care of yourself”. I did not get a reply for 3 days so I called the shop again and asked the rep if Shaun was in. They said “he’s with another customer”. I was heated at that point, I should be the first customer on his list considering unresolved for almost 9 months now and he’s to sick to even call? I waited on hold for 20 minutes with no response. I called back and the rep asked if I wanted him to interrupt Shaun because he was pricing out as he put it “A very expensive quote” and I said yes, please do. I have been waiting for over a month to talk with Shaun.
Finally the rep came back with his personal cell and asked me to call him within the next few minutes and he would take care of me.
At that point I called Shaun and this was the last bit of communication I have had with him.
The conversation started up calm and I tried to remain calm stating to Shaun exactly this “Shaun I do not want this to get into a yelling match” “there is no reason to get excited about this there has obviously been a misunderstanding and I want to get this resolved now” “He said me neither and it will when you stop stating falsified information about our shop”. Defensively I asked “What exactly have I stated that was false?” to which he replied with, “you keep stating that you paid 5k$ for seats” and I replied with “yeah?” to which he replied “that’s not true, you paid 5k with seats mounting hardware after tax”. I kind of had to chuckle that this had driven him to attack me after everything I’d been through. I retorted with look, none of that matters “You think I got the seats for such an amazing deal and you’re so angry with me that I’m not happy with them, how about you take them back, give me a refund you should have no problem selling the seats at that price and potentially walk away with 2 satisfied customers as opposed to 1 unsatisfied customer”.
He then said, “Fine! I will give you a refund but I want you to sign a document saying that speedware sold you demo seats”. (My invoice states nothing about demo/used hardware) My response was “Why? I’m not going to sign a document that doesn’t state the facts”. I asked “Do you have some sort of alternative agenda to fulfill?” He retorted back with “What! What kind of agenda would I have?”. We went back and forth for a while and again he stated that speedware doesn’t do business like that and then noted that speedware paid now 600$ to repair the seats (funny now the price has changed 3 times). The conversation ended after I said “I’m not going sign anything like that, I’m not going to ****ing lie” to which he responded with . “I’m done with your language, this conversation is over and hung-up”. I tried to return his call, I left a voicemail and I called the shop. After that I sent an email stating this.
Shaun,
I am floored that you hung up on me. The fact that you can't understand the amount of stress and frustration this has caused me over the period of almost a year to excuse a single curse word I find absolutely unbelievable. Your resolution to a single curse word was not a "Watch the language!", "If you curse again I am going to have to hang up", or any sort of warning but a "I am done with this conversation" and a hang-up.
Our communication moving forward will need to be over email or written and I need to know before end of day Monday if you are going to do as you said and process my refund. If I do not receive a response I will take that as a no and will need to pursue other measures.
I have not received a response and did not make this spectacle public until now. I will be filling a claim through small claims court for the full amount as I have returned the seats over 2 weeks and still do not have a refund.
This all started about 9 months ago. I would occasionally drive by Speedware and always spot the most ridiculous looking vehicles, AMG’s, various beautifully modified P-cars, RS4’s etc.. and always some crazy 1-off project car like an old e30 or a cup car or something exotic. The place just reeked of Performance. My impressions were always if you buy something from this place you have to pay to play but you’re going to get something special.
I stopped in with the intention of purchasing a set of pole positions until I saw the sparco DTM’s. I gave a sit in a set at their shop just to compare them to the pole positions. Moreover curious what a set of 5k$ seats felt like over a set less than half that. The price was obvious, truly the difference between comfort and discomfort. I fell in love with the orange stitch immediately and even more so when I found out the seat on the floor was the pair to the last existing set. Exotic, exclusive and comfortable as well. I made a comment to the sales rep with much doubt that they would accept and said “I would never pay more than 5k for a set of seats” to which he replied to with “We can do that”.. I replied a bit taken back, with “With mounting hardware, everything all after tax 5k$ out the door”? He thought about it for a minute and replied with a confirmation. I then asked if they would fit in an S4 and he said yeah, it’s the same bucket as an SPG and those have fit into the S4 chassis without problems.
I said “Alright well I don’t have the money for that, I was only intending to purchase the pole positions” he replied with a “That’s ok we can take a deposit and you can pay them off later”. That was that, 2 months later I came in with the final payment. The rep rang the bill up with tax though. I said, “hey, that’s not what we agreed on”. He replied with “let me see what I can do and then rang it up totaling the cost to a few pennies over 5k”. I thought it was strange though that he hadn’t acknowledged his mistake but figured honest mistake no worries and picked up the seats. They bagged them up for me and I was pretty excited to say the least.
That excitement quickly wore off when I got home and unbagged them to find belt wear marks on one seat side bolster above the belt hole I started to look closer and found the leather worn down to a suede like across the top of the stitching along a 6 inch patch (presumably from repeatedly resting the palm of a hand on the seat before lowering into them). I looked a little closer and there were scratches on the bottom of the bucket as well from install. I felt sick to my stomach.
I called Speedware the next morning and talked to the sales rep and he said bring them in no problem we’ll take care of it. I went in and talked to the sales rep and asked him why I got used seats to which he replied that he told me they were demo. He said several times that the seats were only placed into a car and driven maybe 100 miles. I said, “No, you didn’t my girlfriend and I were right there and you said these were display seats”. He replied with “Well, it was a long time ago and I don’t remember well”. I went into the store with the seats and they sent them off for repair. The fact that they could not replace them (the last set) was disheartening so I let them repair them.
After a few months they got the seats back from repair and I went in to inspect it. The repair shop put a sort of coating over the area where the stitch wear was and used another type of coating on the belt wear marks.
When I got in the rep immediately pulled the seats out and started pitching. “Look they did such an amazing job!”. “You can’t even tell”, “It looks great”. The reality was I could tell, and the seats were refurbished. I felt conned. I walked away months before with the seats in my car thinking I got a steal on the last avail set but the reality was I walked away with a “demo” set. I asked Ian out of curiosity how much the repair cost was and he said a little over 100$.
I decided to just swallow it and try to bolt them in my car. After getting them bolted down the seats didn’t fit and with the floor brackets they were actually crooked. I would sit ****eyed to the steering wheel, the front inside side support barely missed the transmission tunnel while the outside wing wouldn’t clear the pillar even with the plastic cover and belt area removed.
Again I called them and they wanted to come out and try to get them to fit (car was immobile). Unfortunately my work with MS is hectic and when I get to work on my car it is never scheduled.
A few weeks later I got the car into a shop to have some fab work done and we were waiting for some parts. The fab guy offered to give it a shot claiming he could make them fit no problem. We unbolted the side supports from the lower sliders and placed it on a piece of wood plywood. I sat in the seat while we tried to slide it around on a felt cloth and get it into position to mark it and no matter what we did the seat always sat crooked or would lean to far back. If the seat were to fit I would have to be extremely short but the slider mechanism would never work because the wing would always catch the pillar.
At that point I realized not only had I gotten demo seats but they also didn’t fit as they claimed. At that point I also found out that they had let the sales rep go who sold me the seats. I called Speedware and talked to Shaun, the owner, and told him what the fabricator and I had found and asked if I could get a refund. He responded with extreme displeasure and after several times of telling him the full story he would respond with lines like “We don’t operate like that”, or “How do you think we’ve stayed in business for so long? We don’t do business like that.” I told him the whole story with the seats and how they were sold and he responded several times with “We gave you those seats at a major mark down”, “we spent over 300$ repairing those seats”. He began yelling at me and our conversation escalated to a screaming match that ended with a “Call me and I’ll come and look at them anytime”. I said “alright”, and he replied with “fine” and hung up.
After every conversation with Shaun I hang up the phone shaking in anger because he always made me out to seem completely unreasonable. I tried calling him on a few occasions with no success until I finally got a hold of him through email.
He stopped responding to my emails. After a couple weeks I went in and I was furious that I had to take the morning off to come in to talk about this still without resolution. I unleashed on shop worker Kelly with a fury of pent up swear words but he was very understanding and cool. After I calmed down a bit we talked it out and after talking to him he let me know they were actually in his car and he had used them for a while. He said everyone in the shop was aware they were in used condition.
After that I finally received an email from Shaun saying he would follow up with me because I had “another outburst”. I found that interesting that he used the word “another” as that was the first time I had been in the store with a raised voice and foul language. I had never blown up like that. I've never felt that kind of frustration with a shop.
I waited for a month but did not receive a follow up as promised. I sent another email saying “Shaun, I’m still awaiting reply”. Still for another week it was excuse after excuse “I’m in meetings”, “I’m out of the office”. I would call and the other reps would say “He’s with another customer”. One of the reps got a hold of him at one point and said that he would get back to me before end of day. He sent me an email saying “I’m very sick with the flu”. I replied with understanding and said “take care of yourself”. I did not get a reply for 3 days so I called the shop again and asked the rep if Shaun was in. They said “he’s with another customer”. I was heated at that point, I should be the first customer on his list considering unresolved for almost 9 months now and he’s to sick to even call? I waited on hold for 20 minutes with no response. I called back and the rep asked if I wanted him to interrupt Shaun because he was pricing out as he put it “A very expensive quote” and I said yes, please do. I have been waiting for over a month to talk with Shaun.
Finally the rep came back with his personal cell and asked me to call him within the next few minutes and he would take care of me.
At that point I called Shaun and this was the last bit of communication I have had with him.
The conversation started up calm and I tried to remain calm stating to Shaun exactly this “Shaun I do not want this to get into a yelling match” “there is no reason to get excited about this there has obviously been a misunderstanding and I want to get this resolved now” “He said me neither and it will when you stop stating falsified information about our shop”. Defensively I asked “What exactly have I stated that was false?” to which he replied with, “you keep stating that you paid 5k$ for seats” and I replied with “yeah?” to which he replied “that’s not true, you paid 5k with seats mounting hardware after tax”. I kind of had to chuckle that this had driven him to attack me after everything I’d been through. I retorted with look, none of that matters “You think I got the seats for such an amazing deal and you’re so angry with me that I’m not happy with them, how about you take them back, give me a refund you should have no problem selling the seats at that price and potentially walk away with 2 satisfied customers as opposed to 1 unsatisfied customer”.
He then said, “Fine! I will give you a refund but I want you to sign a document saying that speedware sold you demo seats”. (My invoice states nothing about demo/used hardware) My response was “Why? I’m not going to sign a document that doesn’t state the facts”. I asked “Do you have some sort of alternative agenda to fulfill?” He retorted back with “What! What kind of agenda would I have?”. We went back and forth for a while and again he stated that speedware doesn’t do business like that and then noted that speedware paid now 600$ to repair the seats (funny now the price has changed 3 times). The conversation ended after I said “I’m not going sign anything like that, I’m not going to ****ing lie” to which he responded with . “I’m done with your language, this conversation is over and hung-up”. I tried to return his call, I left a voicemail and I called the shop. After that I sent an email stating this.
Shaun,
I am floored that you hung up on me. The fact that you can't understand the amount of stress and frustration this has caused me over the period of almost a year to excuse a single curse word I find absolutely unbelievable. Your resolution to a single curse word was not a "Watch the language!", "If you curse again I am going to have to hang up", or any sort of warning but a "I am done with this conversation" and a hang-up.
Our communication moving forward will need to be over email or written and I need to know before end of day Monday if you are going to do as you said and process my refund. If I do not receive a response I will take that as a no and will need to pursue other measures.
I have not received a response and did not make this spectacle public until now. I will be filling a claim through small claims court for the full amount as I have returned the seats over 2 weeks and still do not have a refund.
03-21-2010, 01:36 AM
#3
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Re: My Speedware Experience
Yesterday was by far the worst experience I have ever had with any business in my entire life.
To give some background to the story:
After reading my post a former Speedware employee messaged me 2 who has had experience with the dtms and understood what I was going through with Shaun. We spoke on the phone for a while and he was optimistic he could make them fit so I figured I’d give it another shot.
I did not want Speedware to install them based on the experience I have had, if the positioning and functionality was not decent I knew Shaun would just say “they fit” or the interior would get hacked. I knew they wanted to offload those seats based on how reluctant they were to give me a refund from the beginning and no matter the fit and finish I’m sure Shaun would accuse me again of being unreasonable if it wasn’t positioned properly. I did not want to go through that.
So this evening….
I went into the shop and asked a sales rep if I could get my seats for another go at the install and explained the situation. He said “I can’t do that because Shaun has instructed us not to give the seats back to you and the transaction was between Shaun and you and Shaun wanted to speak to me in person”. I find this interesting because Shaun did not email, call or communicate this to me in any way. They tried to call Shaun several times with no avail and I began to get extremely irritated. I could not leave with the seats that were rightfully mine and I had paid for. I threatened to call the police and after a long talk with the sales rep he said something about Shaun wanting to either give me a refund or if I decided to take them than I wouldn’t be allowed to return to the store. A refund is what I’ve been trying for from square 1 so I figured if I involved the police this would further diminish the possibility of working out a refund outside of a court. We talked some more and after a bit I left the store without the seats with the plan of emailing and calling Shaun and hoping for a response.
About 2 hours I am in the middle of getting a hair-cut and my girlfriend getting a massage. I receive a phone call from the rep saying that Shaun had instructed him to place the seats outside the store in the parking lot. That’s right, this is exactly what Shaun instructed him to do. He said “Ben needs to make up his mind and they are not our property”. The rep wanted to know everything that I had received and I told him this was absolutely absurd. I even told him the risk they were putting themselves under by placing them outside. I could have simply picked them up and said, no I did not receive them. I have no idea where they are and still sued them. Anyone could have picked them up and taken them home even the sales rep. After talking with him for almost 20 minutes I finally convinced him to stay later so I could at least pick the seats up from someone and make sure they were safe. He knew it was absurd but he kept telling me I can’t do anything, this is what Shaun is instructing me to do. He even gave me the rails from his personal vehicle (Speedware had still yet to give me the 2nd set of rails after 9 months). Instead of Shaun calling me to deal with it, he placed his rep in the middle of it. I love how he consistently says “this is between Ben and I” to all his sales staff however always puts his sales staff in front of it with very specific instructions and fails to let me know.
So I call my girlfriend and tell her we need to leave the mall immediately and explain the situation. We stop everything we’re doing, I leave my hair appointment with half cut hair, and she leaves her massage prematurely she paid 100$ for to make it to the shop as soon as possible. I thanked the sales rep for staying late and inspected everything thoroughly to make sure it was just as I left it and that I had all the hardware like they had promised. Everything looked the same fortunately.
I am absolutely stunned at this level of customer service. Not ever in my life have I ever been treated so poorly by anyone especially a company I made such a large purchase through. I am so happy the people that work for Shaun are not as wreckless as him.
To give some background to the story:
After reading my post a former Speedware employee messaged me 2 who has had experience with the dtms and understood what I was going through with Shaun. We spoke on the phone for a while and he was optimistic he could make them fit so I figured I’d give it another shot.
I did not want Speedware to install them based on the experience I have had, if the positioning and functionality was not decent I knew Shaun would just say “they fit” or the interior would get hacked. I knew they wanted to offload those seats based on how reluctant they were to give me a refund from the beginning and no matter the fit and finish I’m sure Shaun would accuse me again of being unreasonable if it wasn’t positioned properly. I did not want to go through that.
So this evening….
I went into the shop and asked a sales rep if I could get my seats for another go at the install and explained the situation. He said “I can’t do that because Shaun has instructed us not to give the seats back to you and the transaction was between Shaun and you and Shaun wanted to speak to me in person”. I find this interesting because Shaun did not email, call or communicate this to me in any way. They tried to call Shaun several times with no avail and I began to get extremely irritated. I could not leave with the seats that were rightfully mine and I had paid for. I threatened to call the police and after a long talk with the sales rep he said something about Shaun wanting to either give me a refund or if I decided to take them than I wouldn’t be allowed to return to the store. A refund is what I’ve been trying for from square 1 so I figured if I involved the police this would further diminish the possibility of working out a refund outside of a court. We talked some more and after a bit I left the store without the seats with the plan of emailing and calling Shaun and hoping for a response.
About 2 hours I am in the middle of getting a hair-cut and my girlfriend getting a massage. I receive a phone call from the rep saying that Shaun had instructed him to place the seats outside the store in the parking lot. That’s right, this is exactly what Shaun instructed him to do. He said “Ben needs to make up his mind and they are not our property”. The rep wanted to know everything that I had received and I told him this was absolutely absurd. I even told him the risk they were putting themselves under by placing them outside. I could have simply picked them up and said, no I did not receive them. I have no idea where they are and still sued them. Anyone could have picked them up and taken them home even the sales rep. After talking with him for almost 20 minutes I finally convinced him to stay later so I could at least pick the seats up from someone and make sure they were safe. He knew it was absurd but he kept telling me I can’t do anything, this is what Shaun is instructing me to do. He even gave me the rails from his personal vehicle (Speedware had still yet to give me the 2nd set of rails after 9 months). Instead of Shaun calling me to deal with it, he placed his rep in the middle of it. I love how he consistently says “this is between Ben and I” to all his sales staff however always puts his sales staff in front of it with very specific instructions and fails to let me know.
So I call my girlfriend and tell her we need to leave the mall immediately and explain the situation. We stop everything we’re doing, I leave my hair appointment with half cut hair, and she leaves her massage prematurely she paid 100$ for to make it to the shop as soon as possible. I thanked the sales rep for staying late and inspected everything thoroughly to make sure it was just as I left it and that I had all the hardware like they had promised. Everything looked the same fortunately.
I am absolutely stunned at this level of customer service. Not ever in my life have I ever been treated so poorly by anyone especially a company I made such a large purchase through. I am so happy the people that work for Shaun are not as wreckless as him.
03-21-2010, 12:14 PM
#4
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Re: My Speedware Experience
I would put a complaint to the Better Business Bureau. It's not much but I'm one of those people who checks that website for complaints before I make any purchase(especially a large one) I like to know what kind of people I'm giving my money to and what kind of service i can expect. Seriously the power of "Word of Mouth" can be extremely useful in getting your experiance across.
Did you atleast get the seats in and not sitting crooked?
It's so unfortunate that some people and/or businesses can oppurate in such a manner as this one. Really good customer service is a dying attribute to alot of businesses out there when really that can be a deal breaker for me. I'd rather pay more if someone is going that extra step to make sure that my experiance with them is going to be positive because they know how loud of a mouth I have and it can really effect their business negetively. And if they do give me a negetive experiance it will get back to them. ****, I even have people I know walk in and make a scene mentioning how they heard about their customer service lol. or they use it as leverage to get something at a discount, letting the business know that word is out about how shitty they treat their customers.
Hopefully you got those seats to work and it wasn't a total loss.
Did you atleast get the seats in and not sitting crooked?
It's so unfortunate that some people and/or businesses can oppurate in such a manner as this one. Really good customer service is a dying attribute to alot of businesses out there when really that can be a deal breaker for me. I'd rather pay more if someone is going that extra step to make sure that my experiance with them is going to be positive because they know how loud of a mouth I have and it can really effect their business negetively. And if they do give me a negetive experiance it will get back to them. ****, I even have people I know walk in and make a scene mentioning how they heard about their customer service lol. or they use it as leverage to get something at a discount, letting the business know that word is out about how shitty they treat their customers.
Hopefully you got those seats to work and it wasn't a total loss.
03-21-2010, 09:35 PM
#5
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Re: My Speedware Experience
omg 5k for seats that were used. thats so horrible just reading this started to make me frustrated lol. sorry to hear about this i wish i had some advice for you. how about a rock into some windows? lol na dont do that. hopefully you get your money back best of luck to you.
05-10-2010, 12:46 PM
#7
Re: My Speedware Experience
I agree with JaysHatcH, the BBB gets people moving. Without going into too much detail, I had an issue with LA Fitness regarding enrollment fees. It was worse than pulling teeth to try and get someone on the phone that could help me. This went on for 2 months. I went online and filed a complaint with the BBB and within a week I had gotten a full refund and an apology. Good luck getting this resolved!
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05-10-2010, 05:37 PM
#8
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Re: My Speedware Experience
after reading this man.. i felt like i was there with you dealing with all this bullshit... but like these guys above me are saying call the "BBB" you deserve to get your money back and an apology... seriously.
05-11-2010, 09:14 PM
#9
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Re: My Speedware Experience
I have had a bunch of friends work there and guess what? They all have left unhappy. I would get a lawyer if I were you. Im sure if he receives a call from a law firm you will have a refund pretty quickly lol
05-22-2010, 09:14 AM
#10
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Re: My Speedware Experience
I have never heard one good thing about them or they're customer service. The Subaru crowd over on NASIOC has had they're bad experiences also. Unless you are driving a Porsche and just willing to write a rediculous check, you'll be treated sub-standardly....
just try and make and appointment to have your japanese car corner weighted and you can hear them rolling their eyes over the phone...
just try and make and appointment to have your japanese car corner weighted and you can hear them rolling their eyes over the phone...
05-22-2010, 03:40 PM
#11
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Re: My Speedware Experience
I have a friend that has an interview for a job there. Hopefully he'll get it so we'll know of at least one legit person working there.
05-23-2010, 04:47 PM
#12
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Re: My Speedware Experience
hope you get this squared away. bump for owning one of the sickest preludes ever. i had that other white prelude at the time picked up a couple parts from you in the past
05-24-2010, 10:23 AM
#13
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Re: My Speedware Experience
I have never heard one good thing about them or they're customer service. The Subaru crowd over on NASIOC has had they're bad experiences also. Unless you are driving a Porsche and just willing to write a rediculous check, you'll be treated sub-standardly....
just try and make and appointment to have your japanese car corner weighted and you can hear them rolling their eyes over the phone...
just try and make and appointment to have your japanese car corner weighted and you can hear them rolling their eyes over the phone...
I know some members on the Subaru boards that have made similar comments about this garbage shop.
05-30-2010, 09:06 AM
#14
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Re: My Speedware Experience
Well, I just got this thread brought to my attention. I am the lead mechanic at Speedware and have been with the company about a year and a half.
I was a customer of Speedware since 1999, when I bought my first seats and steering wheel. I have always been treated like a valued customer, even though I had almost no money and went in and was there every week for 6 months before I ever had enough cash to make a purchase. Over the years I have had many friends do business with the the company. It's why I spent the last 6-8 years wanting to work for Speedware. When I was finally offered a position with the company, I JUMPED at the opportunity, I didn't even have to think about it.
Over the years, they have had good and bad employees, from sales to service. I even had them do an alignment on my car back about 2001 and the mechanic left 2 bolts loose in the front my suspension, the wheel buckled and caused damage to the car. I was taken care of and everything was made right. It didn't drive me away from the company, because no one is perfect and they stepped up and took care of me. It really showed me how much they care about their business.
I'm sorry you had a bad experience with previous employees, I can assure you that is not the way our shop operates and we have had to do some personnel changes in the sales and service sides in the last 6-8 months.
I know a lot of people talk about our shop rates being amazingly high, or we treat people like they are worthless to us unless you own something less than a Porsche...
The truth is, It's the mainstream customers that keep our doors open. I treat every customer the same, whether you are coming in for a T-Shirt, or a Custom Roadster. None of our employees drive exotic cars, we are all passionate about our profession and we are humble people. I used to work at a shop where the owner spent large sums of money on personal "toys" and gouged customers for work all the time. He would complain about money, rip off customers, then go out and buy a new GTR or Porsche for "the company" which just meant he wanted a new toy to play with.
I have had customers bring in everything from 88 CRXs and Geo Metros (seriously) to Ferrari F430s and Aston Martin DBSs, and everything in between. All customers are treated the same, and usually the guys with the more modestly priced cars are the ones I like to work with anyway, they are true enthusiasts, not just guys who have deep pockets and want something flashy. Because it really doesn't matter what we drive, we are all car people.
I know we have quite a few customers that come in and want us to install or build custom parts all the time. We have people come in and want a quote on KW Variant 3 Coil-Overs and when we quote them a price that is below MSRP and quote a 4 hr install at $95 an hour. They complain that other shops will sell it cheaper and install for $200.....
That is fine, and that doesn't mean we are over-charging, we are charging correct pricing and we aren't cutting corners on installation. We provide a quality service and product, and no one should have to discount prices for that. You can always find a better deal if you shop around, and we have never claimed to be a shop that has to discount everything and price match the internet.
Everyone has bad experiences with shops and I'm sorry this guy had such a bad one with us. I can only assure you that we do everything we can to take care of our customers and I have never had a customer come in and complain about my work, or my prices. It's a shame we have lost this person as a customer and I'm sure it has driven many others away from giving us a chance.
I'm sorry this problem came up, but I assure anyone who wants to do business with Speedware Motorsports, you will be well taken care of and we do treat everyone the same. Come see Myself (Rob), Kelly our service Manager or Dave in Sales, we are all busy people, but we will always have time for our customers, regardless of what you are looking for.
Thank you,
Robert Patten
Lead Mechanic
Speedware Motorsports LLC
I was a customer of Speedware since 1999, when I bought my first seats and steering wheel. I have always been treated like a valued customer, even though I had almost no money and went in and was there every week for 6 months before I ever had enough cash to make a purchase. Over the years I have had many friends do business with the the company. It's why I spent the last 6-8 years wanting to work for Speedware. When I was finally offered a position with the company, I JUMPED at the opportunity, I didn't even have to think about it.
Over the years, they have had good and bad employees, from sales to service. I even had them do an alignment on my car back about 2001 and the mechanic left 2 bolts loose in the front my suspension, the wheel buckled and caused damage to the car. I was taken care of and everything was made right. It didn't drive me away from the company, because no one is perfect and they stepped up and took care of me. It really showed me how much they care about their business.
I'm sorry you had a bad experience with previous employees, I can assure you that is not the way our shop operates and we have had to do some personnel changes in the sales and service sides in the last 6-8 months.
I know a lot of people talk about our shop rates being amazingly high, or we treat people like they are worthless to us unless you own something less than a Porsche...
The truth is, It's the mainstream customers that keep our doors open. I treat every customer the same, whether you are coming in for a T-Shirt, or a Custom Roadster. None of our employees drive exotic cars, we are all passionate about our profession and we are humble people. I used to work at a shop where the owner spent large sums of money on personal "toys" and gouged customers for work all the time. He would complain about money, rip off customers, then go out and buy a new GTR or Porsche for "the company" which just meant he wanted a new toy to play with.
I have had customers bring in everything from 88 CRXs and Geo Metros (seriously) to Ferrari F430s and Aston Martin DBSs, and everything in between. All customers are treated the same, and usually the guys with the more modestly priced cars are the ones I like to work with anyway, they are true enthusiasts, not just guys who have deep pockets and want something flashy. Because it really doesn't matter what we drive, we are all car people.
I know we have quite a few customers that come in and want us to install or build custom parts all the time. We have people come in and want a quote on KW Variant 3 Coil-Overs and when we quote them a price that is below MSRP and quote a 4 hr install at $95 an hour. They complain that other shops will sell it cheaper and install for $200.....
That is fine, and that doesn't mean we are over-charging, we are charging correct pricing and we aren't cutting corners on installation. We provide a quality service and product, and no one should have to discount prices for that. You can always find a better deal if you shop around, and we have never claimed to be a shop that has to discount everything and price match the internet.
Everyone has bad experiences with shops and I'm sorry this guy had such a bad one with us. I can only assure you that we do everything we can to take care of our customers and I have never had a customer come in and complain about my work, or my prices. It's a shame we have lost this person as a customer and I'm sure it has driven many others away from giving us a chance.
I'm sorry this problem came up, but I assure anyone who wants to do business with Speedware Motorsports, you will be well taken care of and we do treat everyone the same. Come see Myself (Rob), Kelly our service Manager or Dave in Sales, we are all busy people, but we will always have time for our customers, regardless of what you are looking for.
Thank you,
Robert Patten
Lead Mechanic
Speedware Motorsports LLC
06-01-2010, 08:25 PM
#15
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Re: My Speedware Experience
some thing doesnt add up here.... speed ware has been around for a long time and has always had a good name in the car cumnuity.i buy lots of small bs from them and they treat me like i rolled in driveing a nice m3 or or something.this sounds vary 1 sided to me.
-alex
-alex
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underrated99si
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10-14-2012 10:16 AM
build, complaints, customer, flickr, hondatech, japanese, lists, motorsports, myspeedware, nw, ripoff, rob, shit, speedware, tax
