AllMotorRandy

This is the reason Wil will no longer be involed with Exospeed sales.

Once again, 3rd party inquiries of the whereabouts for the original buyers product are completely redundant. The urgency to acquire the product have not been equally met with any attempts to contact us. We NEED the original buyer to get a hold of us by email at randyr@exospeed.com or by phone at 661-775-1963 or the alternate phone number 661-505-7249.

JTauto

It's pretty sad to have to go through this process at all with 4+ years dealing. I've had customers wanting front ends, wheels, pistons and for months i can't even get a straight answer to get a refund or even the product in my hand to want to attempt another order.
This will turn me away from such/was a good company in my book to the one of the worse one's i've had to deal with it. Atleast stand up to your customers and answer them if YOU are the one taking the money and orders you better be the one to man up and pay them back or send the dang product out.
I sent you Randy my concerns and i hope you will resolve them as soon as possible.]

-John

Hamstr323

k well my boy caught up wit will at sema for double r and double r he got his fronts (randy got em to another friend for him) now says rears will take a bit longer.......... wow didnt see that coming........ NOT!

Hamstr323

redundant?? how so? 4 PEOPLE HAVE BEEN TRYING TO GET A HOLD OF THIS LOSER FOR A SET OF WHEELS!!!!! it was wills responsibility to get ahold of his customers! not the other way around!

AllMotorRandy

And what role do you have in this whole situation? just another drama-tech poster trying to stir the pot? LOL.

Things with Sonic Racing (Andre, Pony and Jeremy) have been taken care of as well as the other customers from this post. If you have nothing to do with this transaction besides your pointless bantering and redundant posts, I suggest you keep your comments to yourself.

ahobbs

Hamstr323-read this

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0xenocron

Guess Wil got me too, I sent you an Email and left a message. Would appreciate a prompt response.

AllMotorRandy

Replied....

Hamstr323

o.k for one I am also a member of sonic! two I was asked by (pony) if I could help get a hold of will on here since he stopped answering his phone after a few weeks (back in august) so you were saying????

BTW this ain't "resolved" until the other wheels are in hand!

thanks for playing.....

AllMotorRandy

yeah we're not playing buddy... wheels are ready tell pony to come and get them.... case closed...

0Innes

iTrader: (3)

i have been seeing a pattern with Exospeed issues over the last 3-4 years -- this isn't the first time there are issues, i think it is funny how everyone likes to try and sweep it under the rug, either you know what you are doing and how to run your business or you don't but the pattern speaks for itself and you can't deny that

call me the bad guy for telling it like it is, i have dealt with Wil/Exospeed in the past and have experienced the long delays, missed ship dates - at some point you just have to decide that it isn't worth the headache

Double*R

Update while on my way to Sema my friend finally seen Will in person and called Randy on the APB level to drop off my wheels asap which randy dropped off at a friends house of mine.

I was told the week after sema i was going to get my rear wheels i bearly came back into town today so ill see if my rear wheel are really ready as promised.

Sad it had to come to this point but i missed out on a couple of events due to these wheels not being in my posssion nor any info just " backordered parts, custom holding the wheels, we had them but we sold them" responses.

It is what it is......

Double*R

And as to my friends coming on here and lashing out guess what i was reffred by them to exospeed for my needs . Guess how they look when i was like "okay were my wheels at"..


Randy said hes going to make things right with everyone best of luck Randy .

fourplay

i emailed randy yest. i ordered a carbon fiber front end almost 3 mnths ago it was paid in full i was told eta is dec 3 but in the meantime i was also told i would be compensated something for the long delay somehow it was shipped out and for some reason had to be returned in the transit not sure why yet, but i have yet to be compensated anything like they said, dont get me wrong when i was able to get ahold of wil he seemed to be honest about things but when i went almost 3 weeks emailing,calling ect. i finally got a response saying there waiting for the front end to be shipped back to them, from where i have no idea. but i emailed them to ask for a tracking number and the shipping companys name to see if i could locate it, i also asked what i was getting compensated but have yet to get a response on that, i planed on doing alot of business with exospeed such as a motor build but i want to see how the go about "compensating" me like they said and how this issue is resolved. if anyone from exospeed was wondering my name is Steven Crutcher i ordered a 99-00 carbon fiber open front end. also does anyone know what shipping co they use.

AllMotorRandy

I'm sorry Steven I have not received an email from you. Please resend to randyr@exospeed.com so that I can get the details of your order and get it resolved right away.

0xenocron

Randy,

I have emailed you on 11/24 and again just now because no response (from you or Wil) in the past week. Just throwing it up here...you have my number.

ahobbs

lol, maybe they where out on hoilday, lol Just saying. 24th was the day before thanksgiving LOL and the weekend too

0xenocron

The holiday was Thursday...and Friday if you like your employees. If you are a company STRUGGLING to keep customers happy...its understandable if you want to continue pissing them off and lose more business by taking a week off for a one day holiday. The auto reply on their email says Nov 24-Nov 29. It is now Dec 1st...

A truck showed up at my place last Wed (day before Thanksgiving) and luckily I got all of my front ends, but there was a set of wheels on that order as well which of course werent on the truck.

I would have put in another order for (10) front ends already since these were gone before they got here...but, you know.

buil_up_gsr

hey guys I have also ordered CF Front End for my Integra DC2. Been waiting over 3 month now. Last email i received was on Okt 1st. I have just sent an Email. I do have receipt. to whoever it is on the whole fricking universe! If you exospeed racing, you need to contact me by replying my email or calling/texting/voice message on phone # provided within email.

buil_up_gsr

It worked! Got replyed by Randy and a call from Wil. Reason for backorder is they're mooving, and season for not replying is Wil was sick and and was very busy mooving and also lot of stuff and orders... So never mind the Drama. it looks like they're getting back on track and trying to resolve it...

Also they both promissed that they will ship my front end on Monday, Dec 6th. let's see what happens and what kinda product i would get.

Khnemu

iTrader: (1)

Do we have any information on when the wheels will be shipped / ready to be picked up? I talked to Randy about a month ago and sent an email last Monday but no reply. I called three times Monday and no one picked up.

AllMotorRandy

Please email me again @ randyr@exospeed.com. I don't seem to recall missing any of my emails.

Khnemu

iTrader: (1)

Emailed.

AllMotorRandy

replied!

buil_up_gsr

Randy|, 12/19 now and still nothing, you need to ship my front end and let me know tracking # also invoice to be sent to my mail

email sent!!!