apexii

I recently disconnected my battery, and 'misplaced' my radio code. It was a long week last week, having no radio and all. It was a good excuse for me to order that mp3/radio i've wanted for years.

I called the dealer right away, and was told I needed to remove the radio and give them the code. With proof of ownership, vin the s/n they could give me the code. So, I took the radio out and called the dealer this morning.

The process sounds good on paper, only if they follow it.

I gave the guy in service the serial number, he logged onto acura's site and proceded to give me the radio code; without ANY proof. He did not even ask my name, let alone the vin!

I think it's shitty that some dealers follow procedures to the T, where others are more lax than you would believe. I guess this goes along with posts in the past, where people can get a new key made with just the vin. I remember the post where someone took a vin of a new car on their lot, and had a key made for it! No questions asked...

wft?

This is a post I found by searching, it's the procedure Len explained 6-7 months ago.

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Len &raquo;</TD></TR><TR><TD CLASS="quote">
Technically this is how we're suppose to give radio code.
The customer must provide us proof of ownership of the vehicle. Usually an insurance card and driver's license will do. In odd cases, titles usually have to be present.

The only way we can look up a radio code through Interactive Network is to enter our user ID, which is logged everytime we use it, and the serial number off the radio.

Sometimes the radio code may be stored in the service computer. Thus you may provide a VIN and the radio code can be generated.

Now all of you are sitting there, probaby thinking to yourself, damn, I'd never get a radio code from Len. But those people are usually the first to bitch and whine when their cars get broken into or stolen.

Those dealerships that aren't going through Acura/Honda's policy might be doing it to be more convenient to the customer, but in reality they're making it easy for criminals also.

If everyone did what they're suppose to do, then this world would be so much better. But not everyone does so that's why your car's missing.

</TD></TR></TABLE>

Mike- who's

cxSHOE

i agree.

People_Mover

Splat

Who was the "guy in service?" A tech or one of the service writers?

Perhaps a call to the service manager is in order. Their employees may simply be unaware of the policy.

Philly_NBP_R

baaah, who cares?
stock radio suckz anyway

Lynx

Same thing happened to me. I walked into the dealership with the radio and they gave it to me without any proof that I owned the car.

I offered to show him the title, but he said it's not his job to do the police work.

I guess if you look the other way, you aren't responsible.

B2FiNiTY

iTrader: (2)

All I had to do before was to call the dealership where I bought the car and provide a VIN#.

Still not very safe.

dk127

Tryin to cut corners... Maybe they just figure who'd steal a stock radio.

Although I would rather have them blast me with questions.

apexii

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Splat &raquo;</TD></TR><TR><TD CLASS="quote">Who was the "guy in service?" A tech or one of the service writers?

Perhaps a call to the service manager is in order. Their employees may simply be unaware of the policy.</TD></TR></TABLE>

No this was a seasoned service "guy". I've spoken to him before too. I would be interested in finding out his title though, because he acts like he's a manager himself...

I didn't think of having the radio stolen, I was thinking about when the car is stolen and the thieves sell the radio.

Anyhoo, I just finished wiring up this so I have a stock radio for sale...

Philly_NBP_R

nice, did you replace the P.O.S. stock speakers too?