ITR 1214's warranty is about to expire, June 6th to be exact. The R has been burning oil since the day I bought it in March 2002 with only 9500 miles on the odo. The previous owner said it had always burnt oil before that as well. I've tried different oils, all synthetic, but nothing has changed the 2 quarts, sometimes more, burnt between oil changes. For the longest time I was just going to live with it, because I couldn't stand the thought of letting the idiots at the local Acura dealership touch my car (though the last time they f'd up my car, they took care of it). But when I found out my warranty was about up, I decided to take it to them. What have I got to lose I figured.

Last Tuesday I took it in for them to start an "oil consumption test" which first consisted of a $70 oil change because I have always changed my own oil, and they needed a "baseline" to make sure it was done correctly to begin with (how ironic looking back). This sucked not only because of the cost, but that I had just done an oil change 2 weeks prior, before I found my warranty was almost expired. Anyway, they told me to bring the car back in 1000 miles, not touch the oil, and they would check it to see how much it had lost. So the first thing I did when I got back to the office Tuesday afternoon, was check the oil. Almost a FULL QUART OVER. My immediate thought was that they intentionally over filled it so that when I brought it back in 1000 miles, they could say it looked fine. I was pissed, but figured it could just have been a mistake by a rookie or something.

Saturday morning was the soonest that I could get back to Acura. I walked in, and when the "service advisor" chick greeted me, I told her to grab a rag and come check my oil. Well of course the dip stick was a little hard to read as it had only been a few seconds since I turned off the engine, and the oil hadn't settled, but it was still obvious to me that the level was sky high. She just said, "hmmm, it looks fine to me", so I told her that if we could wait a bit to read the oil more accurately, she would be able to see better. Her answer was for me to bring my car by Sunday night, and leave it overnight so it would "have enough time to settle" and then she would have someone else take a look at it. This was an inconvenience for me, because I would have to make arrangements to get to work Monday morning. Well, about that time a friend drove up who had seen me parked there, and we shot the bull about his B16 EK for about 5 minutes. When he drove off, I asked the service chick to come back over and check the oil again, since it had some time to level. She checks it again, and of course now it was obvious that it was 3/4's to nearly a quart over the top dot. Now she starts talking about how she can't understand how it could be over because they use pumps and yadda yadda (which they didn't anyway, they put in Mobil 1 at my request). She still insists that I should leave it overnight Sunday so that someone can look at it Monday morning. It was ridiculous, but what was I going to do? Plus I was curious to see what they would come up with for an excuse to the over-fill.

I took it back Sunday night and get a call from her Monday morning to come pick up my car. My roommate goes with me and I have him record our conversation with my cell phone's voice recorder thing. She tells us, "well we looked at it and every thing's fine!" and I sit there with a blank look and she proceeds to blather on about how it *should* show that it is over, but that doesn't mean it's over, and that it's fine. What-what?? I was totally expecting some excuse about how it was over-filled but that they drained a little out and I can reset my trip-meter and we can shoot for a 1000 miles again. I was dumbfounded. So while he's recording, I ask her again, "so you're saying that when it shows a quart over on the dipstick, above the top dot, that's normal?" and she confirms and babbles on again. I just said thanks and left.

So now what? This is retarded. Even if they were to decide that something needed to be looked at internally or repaired on my car, I'm sure as hell not trusting them to touch my car after all this. I got Acura's customer service number from someone that used to be a Honda service manager, who said I should call and make a formal complaint. I think I will, whether I ever let this particular dealer lay a finger on my car again. I'll just have to live with burning oil, but I'll probably go to a cheaper non-synthetic oil to save money.

Will someone please just tell me that I'm an idiot and that I just never actually knew how to check/change my own oil?

 

They are %^&*ing you over.

 

File a formal complaint... they're not supposed to fill your oil up more than full... *boggle*.

An obvious attempt at not having to service your vehicle.

 

thats gay man. i would bitch some more, talk to a real tech not some dumb desk bitch.

 

i guessing this is the only acura dealership around?

my ans to you is goto the top. call AHM.

 

How to check your oil:
1) Warm the engine, or take a brief ride.
2) Park it
3) Let it sit for about 15 mins.
4) Check it, it shoud be up to the second dot
5) You're done
6) ^^^^^^^^^^They're ******* you dry ^^^^^^^^^^^^

 

Yeah, I'd call the regional/national office about that.

I mean really, it says where it should be in the owner's manual, and it's not at some random spot above the second dot. LOL.

 

No one knows your engine better then you. What I would have done was, gotten the oil changed at acura, just like they made you, and then gone home and drained some out so it shows it burned some but still to a safe level. At 1k take it back and have them check the level. They would see that it burned it and would have had to go to the next test, which ever it may be. The only way to make these bastards do any warrenty work is to trick them...sad but true.

 

drain some oil out, so that it is below the second dot. tell them it burned.
**** them back.

 

call honda corp and at the same time go to another dealership

 

File some serious complaints, the dealership is trying to screw you over.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by rathead &raquo;</TD></TR><TR><TD CLASS="quote">drain some oil out, so that it is below the second dot. tell them it burned.
**** them back.</TD></TR></TABLE>

nice

 

I work at Acura in NC. I dont understand why any dealership would do this. Im completely dumb-founded......Reason being.... They make money off of warranty work....if its under warranty why wouldnt they fix it? Thats the main thing i do not understand with these types of situations.........I would ask to speak to the service manager.......I just truly dont understand it. Good luck. Keep us updated.

 

Drive it with no oil, blow the motor and get a replacement.

 

i never had problems burning oil for 65K (well, almost never and if i did it was very minor) and all i used was 5w30 convetional, and most of miles my car had boltons.

in your case, if its required to do rebuild of bottom end, i would insist on replacement block, unless you know whos doing the work. if they won't go for that, see if warranty will cover this repair with mechanic of your choice. and i wouldn't deal with that dealership.

 

i work at a dealership also. Well the main reason is yeah they do get money on warrenty work. But not as much as customer pay not even that. thats why they try to expire your warrenty so you will pay hella money for new rings. the tech will also get payed more on customer pay. I would just drain the oil and take it back to them and tell them look, so there is no way they can **** you over. do it while your warrenty lasts.

 

Why did you take it back to the dealership if they fucked it up the first time? I would of just taken it to another dealership.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by who00knows &raquo;</TD></TR><TR><TD CLASS="quote">I work at Acura in NC. I dont understand why any dealership would do this. Im completely dumb-founded......Reason being.... They make money off of warranty work....if its under warranty why wouldnt they fix it? Thats the main thing i do not understand with these types of situations.........I would ask to speak to the service manager.......I just truly dont understand it. Good luck. Keep us updated.

</TD></TR></TABLE>

First escalate this to the service manager... that is the first proper step. Be honest with him/her and let them know that the oil was overfilled during the consumption test and the idiot service advisor doesn't know what she is doing. The reason why the dealer maybe shy about doing the work is that they must get approval from the zone office before proceeding with expensive engine work. You must get the dealer to go to bat for you and press the issue with the zone office who may want to send someone out to see first hand.

Also each dealer gets a score relating to the type of warranty work they do. Big items like engine replacement and tranny replacement count negatively towards this score. The score results in a bonus to the dealer at specific times.

You can also try another dealer, you do not have to go back to the selling dealer for warranty work. They maybe more receptive towards your issue.

 

First off I wouldn't try draining any oil. When that lady was checking your oil and said it's good you should have busted out your manual from the glove box and proved her *** wrong on the spot. I would have to agree with alot of the other responces as far as what to do. I would try another dealership, if things still go shitty then make some phone calls, complain to higher ranked people.

 

hey my advice on the oil consumption is get rid of the book keeper service dumbass. Shes obviously not gonna help you but to just tell you to come back in. Talk to her boss and if you get a service grading paper in the mail thats how you **** her over. And if you wanna really **** her over put it in a envelope and give to the service manager. In my opinion thats what I would do. Because the manager will call you and youll get real help.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by sa21199 &raquo;</TD></TR><TR><TD CLASS="quote">Why did you take it back to the dealership if they fucked it up the first time? I would of just taken it to another dealership.</TD></TR></TABLE>

Because the second dealership he wouldve gone to wouldve told him to go back to the first dealership.

 

This is absolute Bullshit IMO.......take it somewhere else and definitely file a complaint about these biatches. Get your car taken care of before that warranty expires as well.....cuz if you dont its out of your pocket!

 

Sounds more like incompetence to me. We have done more than one shortblock under warranty for oil consumption. If you want it fixed, call customer relations, and work on a resolution. I would also stress that you have no confidence in that particular dealership and make arrangements to take it to another dealer.

 

thats a tuff call, also I'm in the same boat.

I would not drain any oil or do anything that might hurt your chances of a valid claim.
I suggest you call the regional Manager and explain the situation to him and let him make the call/s that need to be made.

Oh and be sure to spank that womans *** for me, and say bad girl, bad girl

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by georgejetson &raquo;</TD></TR><TR><TD CLASS="quote">Drive it with no oil, blow the motor and get a replacement.</TD></TR></TABLE>