Ok I ordered Fuel pump, injectors and a tial wastegate from them on the friday before thanksgiving and still have not recived any of my stuff. I was told that it would be shipped out like 5 times but it hasnt even gone out yet. So far everything that I ordered from other companies further away and at the same time or after I ordered from Ricky, have came in the mail so far. I just want to get my GT35r up and running but cant without those products. Finally after the 10th time I called since that friday I ordered, Ricky said my order would go out today with UPS at 3pm and send me a tracking number but never got it. I am pissed off and this is stupid....Flame if you want, but warning you if you dont want your parts right away, order from them.

 

i have a dealer account with them and yes there prices keep going up and up they qoute me one thing then the decide hmm well he waited 2 days to get back ill jack up the shipping price i right all my qoutes down and there just not doing good buisness on there prices for going up and up i order thousands of dollars worth of stuff from them and since kyle or eric doesnt answer the phone i havent been to happy but i continue to do buisness cause of the convinece but i will have to walk away one day as it gets worse

 

It was a toss up for me. Ordered a buch of stuff from them about a year ago. Got everything quickly and orderly. Then ordered some more stuff during this summer. Didn't have as good of an experience. My guess is that they are getting more business and that leads to them being more busy.

 

Back in the day, I ordered a AEM EMS and AEM UEGO WB and they told me they had both in stock and would send me it to me (with tracking #, which never happened) and I would see it in 5 days. I called 5 times and they told me that they sent it out 3 different times (obvious they lied to me) and it took 1 month to get my AEM EMS... There customer service is extremely poor... there's another thread on a "peak boost turbo kit" and the guy hasn't got his kit and it's been awhile for him too!

Never did business with them again!!!

https://honda-tech.com/zerothread?id=1077122

 

I had something similar happen like that to me about a year ago.

 

i cant say ive ever had a problem ordering from ricky up there. Everything comes in within a week. For instance, ordered a hondata intake manifold gasket thursday morning i think it was, and it got here the following monday. I donno...

 

Thanks for the heads up, I wont be ordering from there if it is that bad

 

and now it begins

 

wired speedlab I guess I won't be ordering off them now

 

took one of my friends a whole summer to get his turbo kit

 

I hate to say it, but you're right. Ricky screwed up my order a while back (got the wrong part, no big deal), and wouldn't return my e-mails. Maybe he was overwhelmed with orders or something, I don't know. A return shipping label was supposed to be sent to me, but wasn't. Finally, I just called Kyle and he had a return label e-mailed to me. Kyle has always taken the time to talk to me on the phone, but maybe things have changed lately. This took quite a while to get resolved, though.

buck02 is right about the prices going up. Their sales aren't really sales anymore.

Maybe they're just taking on more than they can handle? I've seen them advertise on other forums, too. So, they're pretty busy, and it would be tough to turn business away. What do you do if your in their situation? Tell the truth, or take the money and hope the parts come in before the customer gets pissed off?

 

Thanks for the heads up...Ill definately order from someone else

 

they'll get a from me.

 

I have also had bad service with wired speedlab about a year ago.Many people have had good experience with them others don't.

 

I've had a couple of bad experiences with them, but in the end it all worked out... it just took some time.

I ordered a fuel pump about a year ago and told them I needed it two weeks later... It never showed up. I called them and got my money refunded.

They sent me the wrong clutch recently (action 2ks), I ordered it for a 92 integra, but they sent me the one for the 94+ integra. Well the only difference was the throwout bearing, so I bought one from the local dealer and they sent me a check to cover the cost....

I'd order from them again

 

GT35R - E-mail me (kyle@wiredspeed.com) your name and I will personally figure out your order tomorrow morning. My guess is your order shipped out today and we just didn't get you the tracking number. If it hasn't shipped, I'll get it out overnight. I apologize if Ricky let you down, I'll talk to him tomorrow about it.

We process between 20-45 orders a day, so some are bound to be delayed or fulfilled incorrectly somewhere along the way. We try our best to avoid this (for the most part do); however mistakes do happen and we have to deal with them.

This is why Wired Speedlab is the only company on HT (and in the industry that I know of) to offer a 100% satisfaction guarantee on EVERY product we sell. We stand behind our products, service and word.

Eric and I are always available to help with any issues or questions, just ask whoever you are on the phone with to transfer you.

Kyle

 

that is good customer service right there, how a company should handle things, WSL

 

Pm'd you 2k_teg about this...thanks for responding kyle

 

do any of you actually understand how there shipping process? alot of there stuff is shipped directly from the manufacturer...so if something isnt shipped on time its probaly a complication with an address or billing info in transition from there site to the shipper. I had a struggle with my drag kit...but they were all very helpful, and understanding.

If you have a problem with your order, stand up and deal with it...dont post on h-t because you dont know what to do. call them and discuss the situation until it gets resolved and dont hang up unless you have a solution.

they have what...three employees, and look at the size of their distribution. sure they could hire a full staff...but then they wouldnt be able to offer cheap prices.

 

Ricky has been one of the best people i dealt with online. I personally go to him first for anything...
i gotta talk to him about this now

 

Took alot of calling back and patience to get my Quaife from them last spring, but i finally got it.. other than that, most of the other items i've bought from them have come in a pretty reasonable timeframe..

Next time, make double/triple sure they have what you're looking for in stock b4 u make the order, else have patience..

my .02

 

We process 2000+ orders a day with no problems?

 

for Kyle, helped me out

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Syner-G-Racing &raquo;</TD></TR><TR><TD CLASS="quote">do any of you actually understand how there shipping process? alot of there stuff is shipped directly from the manufacturer...so if something isnt shipped on time its probaly a complication with an address or billing info in transition from there site to the shipper. I had a struggle with my drag kit...but they were all very helpful, and understanding.

If you have a problem with your order, stand up and deal with it...dont post on h-t because you dont know what to do. call them and discuss the situation until it gets resolved and dont hang up unless you have a solution.

they have what...three employees, and look at the size of their distribution. sure they could hire a full staff...but then they wouldnt be able to offer cheap prices.
</TD></TR></TABLE>

Yes I understand...But they keep saying they will ship it out and dont so they lie? is that better for you? also please dont be a smart *** and ask us if we know the process of shipping. Also, ricky told me he had everything in stock. so for you trying to be smart ***.

 

Oh jeez this sounds familar...
https://honda-tech.com/zerothread?id=995537

I used to be a very loyal customer of Kyle back when it was KS-motorsports. But their competence level took a dive when they became wired speed dumbasses. They cant even ship out the right item when you give them the exact part number, and then would take them 2 or 3 weeks to ship it when it was "in stock" and you paid for overnight....