I bought a rear bumper beam direct from Acura. It took about a week to get to my house and my car was out of comission for that time. When I went to install the part, the first turn of the wrench snapped the screw holding the beam to the car. The screw is soldered to the beam so the entire part has to be replaced yet again. I went to acura and they said they can't do anything about it. I said the part was defective and in no way did I put a lot of force on it. Is this true? Should they take 0 responsibility? Thanks in advance

 

But how would you prove that you did not break it? OR that it was faulty?

 

depends on the dealer. in general, dealerships are cool. but if you walk in there like billy bad-***, with an attitude n' all, then i doubt they'll be helpful.

fyi, when i worked at acura i generally was nice to everyone, but i HAVE rejected warranty claims because a customer was a douche bag to me, or rude in general.
bottom line is, its entirely up to the dealer.

if you wanna play hardball though, look up the district parts and service manager. i know in the southeast it is Ron Resnick. those district guys pull strings.

 

He gave me a discount on a new one, but that's money that shouldn't be spent. I def. didn't go in like billy the kid. I was calm and cool. I figured that this part would and should be replaced.

 

you should have had the dealer install it. that way you wouldn't have voided your warranty

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by RGoose18 &raquo;</TD></TR><TR><TD CLASS="quote">He gave me a discount on a new one, but that's money that shouldn't be spent. I def. didn't go in like billy the kid. I was calm and cool. I figured that this part would and should be replaced. </TD></TR></TABLE>

This is pretty much the problem with DIY I suppose.. try to contact a regional rep and corporate and see if you can get anywhere. From my experience regional rep's are worthless including the SE one (not sure if it's the same guy mike spoke of, this was a few years ago) but corporate has been helpful for me in the past.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Jon V &raquo;</TD></TR><TR><TD CLASS="quote">you should have had the dealer install it. that way you wouldn't have voided your warranty </TD></TR></TABLE>

That is the best way to ensure that the part will be warrantied.

In all honesty, I can't even think of which bolt/screw you are talking about so I'm not even sure how easy/hard it is to break that fastener.

You could probably (just guessing, read above..) just cut off the welded on bolt/whatever and weld on another one.