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Focal Dealers Suck, Focal Distibutor Awesome customer service

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Old Apr 9, 2004 | 11:40 AM
  #1  
TnTWRX's Avatar
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From: San Antonio, Tx
Default Focal Dealers Suck, Focal Distibutor Awesome customer service

I was in search of some Focal Grills and tweeter mounting cups for my 165k2's and the only dealer in San Antonio (custom sounds) would not even lift a finger to help me. ALL 4 LOCATIONS!!!

Anyways i called the Focal Distributor and they called me back today and are going to send me out a new set free of charge. Big thumbs up for Sue.

Why can't some of these big shops just learn a little about customer service. I may not be making a high dollar purchase right now, but they just guaranteed that I will never spend 1 dollar yet alone a couple thousand.
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Old Apr 9, 2004 | 01:51 PM
  #2  
doucmehu's Avatar
 
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From: Saint Paul, Mn, USA
Default Re: Focal Dealers Suck, Focal Distibutor Awesome customer service (TnTGSR)

awesome, thanks for the tip. How do you like the 165's? I really want a new component set, and I was considering these or Boston Pro's.
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Old Apr 9, 2004 | 02:17 PM
  #3  
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Default Re: Focal Dealers Suck, Focal Distibutor Awesome customer service (doucmehu)

Well right now they are sitting on my living room floor. I Bought them from a friend of mine. He had them in a 350z powered by the same PPI PCX-4125 that i have and they sounded amazing. The only reason i haven't put them in yet is because i need to build some kicks for them.

If you are thinking about buying these or the Pros i have the Focal's for sale
https://honda-tech.com/zerothread?id=826430

and have a friend who is selling the Boston Pros for around 250-275

Let me know if you are interested....Ronnie
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Old Apr 9, 2004 | 04:39 PM
  #4  
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From: Saint Paul, Mn, USA
Default Re: Focal Dealers Suck, Focal Distibutor Awesome customer service (TnTGSR)

That is a sweet deal. I don't have the cash now, though. Gotta get rid of my crappy Boston components and sell my Prelude first.
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Old Apr 9, 2004 | 04:57 PM
  #5  
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From: San Antonio, Tx
Default Re: Focal Dealers Suck, Focal Distibutor Awesome customer service (doucmehu)

Good luck with the sale. Sale it fast and buy my speakers
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Old Apr 9, 2004 | 08:28 PM
  #6  
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From: Mandeville, LA, USA
Default Re: Focal Dealers Suck, Focal Distibutor Awesome customer service (TnTGSR)

They really are some nice speakers. I had a set on a rockford fosgate 750x and was really impressed, at really high volumes on certain sounds the tweeters were a bit harsh...but a very rare occasion.
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Old Apr 9, 2004 | 10:20 PM
  #7  
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From: Hillsboro, OR, US
Default Re: Focal Dealers Suck, Focal Distibutor Awesome customer service (TnTGSR)

simple they aren't making any money off them. why bother.
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Old Apr 10, 2004 | 09:03 AM
  #8  
ATF Kuk's Avatar
 
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From: LA County
Default Re: Focal Dealers Suck, Focal Distibutor Awesome customer service (TnTGSR)

im a focal dealer and i have a bunch of grills and tweeter mounting cups. should have put a post first. let me know if u still need them.
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Old Apr 10, 2004 | 09:05 AM
  #9  
ATF Kuk's Avatar
 
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From: LA County
Default Re: Focal Dealers Suck, Focal Distibutor Awesome customer service (ATF Kuk)

did i also mention im a authorized ARC Audio/Rainbow dealer?
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Old Apr 10, 2004 | 09:44 AM
  #10  
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From: San Antonio, Tx
Default Re: Focal Dealers Suck, Focal Distibutor Awesome customer service (ATF Kuk)

Sorry, i guess is shouldn't have saidFocal Dealers suck, just Custom Sounds in San Antonio, Tx. Yeah i should have posted it here, Posted it on sound domain and elitecaraudio but couldn't get any help. Nice to know that you are a dealer.

What is your personal opinion of Focal 165k2 vs. Rainbow Pros. I was thinking about trying out a set of Pros to compare them to the Focals. I loved the Vanadium Competition but have not heard the Pros yet.

Thanks....Ronnie
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