Hey folks,

Just wondering if any of you had any experiences with Oakland Acura here in California. I've always picked up parts from the parts department and they've been great, but I cannot say the same for the service department. I remember taking my car in for the complimentary inspection they had several months ago. When I handed the keys to the service manager, he threw my entire set of keys on the roof of my black type R. Luckily there waren't any scratches. I didn't think much of it. Later I had him check out my dome light switch, since you have to wiggle it for it to turn on, and he tells me it's not covered under Acura warranty. He said anything in the interior is not covered? Do you folks know if thats true?

So that wasn't too bad, I thought maybe it was an isolated incident... This morning I take my car in for a valve adjustment and complimentary oil change... He quotes me $250 on the spot for the valve adjustment. I ask him, isn't that a little too much for a valve adjustment? He tells me it's because it comes with a gasket. I call Pleasanton Acura, and they quote me $149.95 (including gasket). I then call Concord Acura, and they quote me $120. I tell the Oakland Acura service manager these quotes from other local Acura dealerships and he tells me that the other dealerships will end up charging me more later and to just pick up my car. I tell him that there is no way valve adjustments cost so much, that independent shops will do it for about $80 and then asked if he will honor the other Acura dealership prices (since my car is there already). He says theres no way he would do it for that much and to pick up my car. So I tell him just to do my complimentary oil change then. Is it just me, or this guy is trying to swindle me? I've checked other threads (https://honda-tech.com/zerothread?id=337001) and valve adjustments for for about $100 at dealerships, and at most $150. What kind of crack is this guy smoking?! Is there anything I can do about this besides go to another dealership?

Sorry for the ranting folks, but I expected MUCH MUCH better service from an Acura dealership.

 

That's a rip off. I wouldn't take it to them after being treated that way.

First of all, he doesn't sound very helpfull the way you are describing him. The dome light SHOULD be covered under warranty and if he won't work on it, take it to another dealer that will.

The cost of the valve adjustment also is pretty rediculous. I would just take it to another dealer. This one just sounds like a dick.

 

I just had a valve adjustment done at my local Honda dealer for my Si and it cost $82.xx.

 

After hearing those stories, I wouldnt even trust them to do an oil change. Id avoid that dealer like the plague.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Stein &raquo;</TD></TR><TR><TD CLASS="quote">I just had a valve adjustment done at my local Honda dealer for my Si and it cost $82.xx.</TD></TR></TABLE>

Same here. I had my Acura dealership do it for $80.

Now i have a valve adjustment tool and do it for free. It's easy (if you have the right tool) just takes a little patience.

 

hopefully there is another local acura dealer, do not go back to Oakland Acura

 

Also requires a good back.

 

my local dealership charged me $78 for a valve adjustment on da R mota

 

My Jersey dealer (Denville) Valve adjustment = $75.00
Seems like West coast lot more premium.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by machgo5go &raquo;</TD></TR><TR><TD CLASS="quote">My Jersey dealer (Denville) Valve adjustment = $75.00
Seems like West coast lot more premium.</TD></TR></TABLE>

denville to sales manager...that fat ****** needs to learn how to stop scamming people.

 

you could always contact the general manager at Oakland Acura and im sure he will be surprised to hear how his service personel treat thier current and possibly future customers. just an idea!!!

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by B2FiNiTY &raquo;</TD></TR><TR><TD CLASS="quote">Also requires a good back. </TD></TR></TABLE>

Ha ha ha...i like that one!

 

I just did it myself.. or should I say Tweakmeister and I tackled it. After I have done it... there is no problem.. just the back issure and what not. good times though.

 

you should call Acura and file a complaint as well

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by axnpacked &raquo;</TD></TR><TR><TD CLASS="quote">Hey folks,
Sorry for the ranting folks, but I expected MUCH MUCH better service from an Acura dealership. </TD></TR></TABLE>

WTF - Expecting more from a Stealership??! Wow... Dealership service guys don't know dick about cars man...

My local dealership did a 30k mile tune up... needless to say - they forgot to fill up my radiator, and forgot the radiator cap... Luckily I checked to see if fluid levels were good... They still drove the car from the shop to the parking lot without coolant... No tallent *** clowns...

They also said that they replaced the timing belt... When I got home, I was going to do a valve adjustment, so I took off the valve cover... Whats this? An old timing belt... After cursing the **** out of them, they STILL ended up charging us for the tune up...We(my father and I)were ganna sue, but it would have costed more then 450 bucks for a lawyer - not worth it...

**** Acura Stealerships

 

make sure when you get your CSI survey from acura to mention those things that bother you.
I used to work at a dealer and those surveys affect them greatly!!

 

Use the surveys to your advantage and own them. Fairly of course.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by andrewasf77 &raquo;</TD></TR><TR><TD CLASS="quote">you could always contact the general manager at Oakland Acura and im sure he will be surprised to hear how his service personel treat thier current and possibly future customers. just an idea!!!</TD></TR></TABLE>

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by TrayDay2K1 &raquo;</TD></TR><TR><TD CLASS="quote">you should call Acura and file a complaint as well </TD></TR></TABLE>

what they said

 

doesn't acura have some kind of customer service number to report these indecent activities going on..?? ghey *** dealerships.. the only one i trust here in il. is the Old Lisle one, they have great service. I even picked up a part for 150 less than any other dealerships in the chicagoland area. Worth the 45 min drive just for good service and good prices.

 

I would find out who that guys superior is and file a complaint with him and with Acura.

That being said I think Acura service sucks and if I was choosing between two comparable cars, one being an Acura and the other being anything else, I would go with the other car simply because of my experiences.

 

I would write a letter to Honda headquarter of North America &lt;you should have the info on your booklets&gt;. Whenver I have a disagreement with a dealer, I just write a letter or simply a phone call and the dealer will bend over afterwards, no need to argue with them GED fucktards.

 

When I brought my car in for a valve adjustment it was only 82 bucks I hate stealerships

 

another good reason why i'm my own mechanic

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Dan GSR &raquo;</TD></TR><TR><TD CLASS="quote">another good reason why i'm my own mechanic</TD></TR></TABLE>

we love you Dan

Tom - who's thankful to dan for some nice phone support from 100 miles away

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Soup **** &raquo;</TD></TR><TR><TD CLASS="quote">

denville to sales manager...that fat ****** needs to learn how to stop scamming people.</TD></TR></TABLE>

denville acura sucks and i hate that guy to, hes very rude on the phone, doesnt even really look for parts, he doesnt know anything about the cars, also they never have any parts ,ive went there a total of 5 times for parts they should have in stock and they didnt have them