I've ordered a intercooler from them and they have not responded to my e-mails, pms, msgs. I'm trying to get hold of them through different people and they wont answer my calls. Can someone please help. Thanx in advance

 

curious , as to how long have you been attempting to contact motormatrix ?

 

3 weeks

 

wow, that is a long time ... I don't think you'll have any problems, he has been here a while ...good luck.

 

I'm sure he'll respond to this thread momentarily

 

thats fucked dude...im sure he wont rip you off but thats a damn long time to wait. id be pissed......

Landon

 

you just got screwed just like i did. for anyone else out there, DO NOT ORDER FROM MOTORMATRIX.COM THEY WILL SCREW YOU OVER.

this guy has the ***** to charge me and not send my stuff. i saw my credit card statement and it shows he charged me on the 9th of this month. STILL NOTHING CAME IN THE MAIL. no tracking number, no contact, no email, no phone calls. i've been calling and all i get is a voice mail. finally i come on here the other day to see if anyone else had any problems and found him. here is a copy of my pm.

(6:03 PM 11/17/2003) slowturtle: either reply and give me shipping info or i will cancel and put in a complaint to my credit card company. you charge my credit card and won't even answer no phone calls or emails i send you. all i want is to know will you be shipping the merchandise now that you've charge me for it.

http://store.yahoo.com/motorma....html

need to check on the status

dp

(7:23 PM 11/17/2003) MotorMatrix.com: going out tomorrow. sorry for the wait. Mike
(5:01 AM 11/18/2003) slowturtle: please send me the tracking number for the cam seals.


and thats the last i've heard from this guy. hey, if you don't have the product, can't supply the product, don't freaken take our money ya dick.

o yes, DON'T GET SCAMMED BY MOTORMATRIX.COM YOU WON'T GET YOUR SHIET.

 

I heard from him once cause I contacted Precision. I ordered a Precision intercooler from him on Oct.19 and still havent got it. He told me that I would get it in one week and it been almost 4 weeks. He said Precision made a mistake. I talk to Brian Ballard and he told me that he had to wait for his stuff for more than a month before he got anything. I dont like bashing companies but when I pay money for product, I want my ****.

 

i have nothing good to say about them either.

i ordered 3 GE products from them...
rail, oil filter sandwhich, and the vacuum port.

the sandwhich adapter was open.
the vacum port was missing moutning hardware, and also open
the rail was just a rail- no fittings what so ever. i ended up ordering a whole other rail.

they won't be seeing an of my business again.

 

Mike gets really busy, Im sure he will get back to u asap.

 

I dont think he gets any busy than any other business. I talk to other businesses all the time.

 

Thats wack I always wondered about a business being run by a hard out street racer, I am glad I didn't order from him in the finish.

 

He was online today for awhile posting, so he is around. Hope it works out for you guys.

 

I saw him online and I pm'd him. He didnt return my pm.

 

Once he sees this thread im sure he will respond.

 

i gave up months ago.... **** 'em. you can't make good on knowingly shipping open products sold as new. its just ******* wrong, and is NOT a mistake

 

motormatrix is a good guy. im sure he will take car of this situation.

id vouch for him. sometimes things dont always go as planned with suppliers and that is the reason for the wait.

 

I was about to order a Precision I/C from him but I don't know now.

 

i ordered cp's and eagle rods on the 18th still not here , i know he is a good guy but he needs some work on customer service and punctual delivery. I still have no problems unless it takes to much longer.

 

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by 2.2Lcivic &raquo;</TD></TR><TR><TD CLASS="quote">motormatrix is a good guy. im sure he will take car of this situation.

id vouch for him. sometimes things dont always go as planned with suppliers and that is the reason for the wait.</TD></TR></TABLE>

but thats no reason to not contact your buyers. or at least answer them when they ask you.

 

very true...

in my mind its best to tell the customer what exactly is goin on. i hate being lied to, and i wouldnt tell my customer a line of BS to keep them quiet.