tornactive.com - anyone deal w/thier customer service?
Thread Starter
Joined: Mar 2003
Posts: 94
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From: Imperial Beach, So.Cali
tornactive.com - anyone deal w/thier customer service?
i just ordered a type'arrgh' lip and noticed it was a little ill fitting. well i decided to brave the rapids and intall it anyways. so during the install, i had one side mounted and one more side to go; then SNAP. thats right. the edge which wraps around the bumper snapped. well im hopeing that the customer svc. is good. any news good or bad about tornactive.com? 
thanks in advance.
thanks in advance.
Honda-Tech Member
Joined: Feb 2003
Posts: 12,831
Likes: 8
From: Beware Of Perverts
Re: tornactive.com - anyone deal w/thier customer service? (silos)
ive bought several things from them...never returned anything but I had questions...they were really good at answering them...and seemed pretty concerned that I understood the answers I got (nothing complicated mind you 
) But from that I could tell that they werent gonna scam me...I say call em about it and they should take care of it
) But from that I could tell that they werent gonna scam me...I say call em about it and they should take care of it
Honda-Tech Member
Joined: Feb 2003
Posts: 12,831
Likes: 8
From: Beware Of Perverts
Re: tornactive.com - anyone deal w/thier customer service? (silos)
guess what dude...I went to the site and investigated...
copy/paste direct from their policy page: READ IT!
"Bodykits/CF & ABS Lips/Spoilers::
Buyer fully understands that all body kits and spoilers are sold "AS IS" with NO WARRANTY. Due to the fact that most body kits are made of fiberglass chips and cracks may need to be repaired prior to installation - This is normal with fiberglass/ PLASTIC/ carbon fiber parts. Buyer also understands that due to strict U.S. Federal and State Safety crash guidelines, TornActive is NOT RESPONSIBLE or liable for any damage or possible injury incurred upon possible accidents due to driver error, INCORRECT SPECIFICATIONS, bad judgement (cracking or breaking your parts). Buyer understands that all bodykits/spoilers may need modifications for correct fitment such as removal of safety reinforcements, removal of factory bumper lights/side marker indicators, shaving, molding, etc. "
I think youre screwed
copy/paste direct from their policy page: READ IT!
"Bodykits/CF & ABS Lips/Spoilers::
Buyer fully understands that all body kits and spoilers are sold "AS IS" with NO WARRANTY. Due to the fact that most body kits are made of fiberglass chips and cracks may need to be repaired prior to installation - This is normal with fiberglass/ PLASTIC/ carbon fiber parts. Buyer also understands that due to strict U.S. Federal and State Safety crash guidelines, TornActive is NOT RESPONSIBLE or liable for any damage or possible injury incurred upon possible accidents due to driver error, INCORRECT SPECIFICATIONS, bad judgement (cracking or breaking your parts). Buyer understands that all bodykits/spoilers may need modifications for correct fitment such as removal of safety reinforcements, removal of factory bumper lights/side marker indicators, shaving, molding, etc. "
I think youre screwed
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Thread Starter
Joined: Mar 2003
Posts: 94
Likes: 0
From: Imperial Beach, So.Cali
Re: tornactive.com - anyone deal w/thier customer service? (Slow CX)
well they are willing to swap out my lip if i pay for shipping and send them a pic of my broken one . so it's all good with the peeps at tornactive.com
. so it's all good with the peeps at tornactive.com
Honda-Tech Member
Joined: Feb 2003
Posts: 728
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From: SF
Re: tornactive.com - anyone deal w/thier customer service? (silos)
yeah rob is very kool...fast shipping on the most part...but i wish i couldve got my spoon wing...it was back ordered and i couldnt wait any longer..other wise he runs a nice e-shop
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