I wanted to provide a clear summary of my experience with Acura regarding my 2016 MDX. While comical in tone, this is exactly how it has unfolded:

Scene: The Turnpike, 75 mph, family in car.

Me: “My MDX just died on the highway. Kids are in the car!”

Acura: “No worries! This can happen. Known defect in your year/model, and there’s an active recall.”

Me: “Perfect! So… you’ll fix it?”

Acura: “Well… your VIN isn’t on the recall list, so technically it’s not our problem.”

Me: “But this matches the recall exactly!”

Acura: “Yeah, we know.”

Me: “I’ve emailed senior leadership and heard nothing back.”

Acura: “You’ll hear from Antoine in Customer Relations instead.”

Me: “Really? You're not going to fix it?”

Acura: “We can fix it, but it will cost $30,815. We’ll pay 25% of it, because we’re nice like that. You cover the rest.”

Me: “$30,815? That’s twice what the car is worth!”

Acura: “Quality comes at a price. Remember, we only cover 25%.”

Me: “…Thanks?”



Acura: “Remember: it only counts as a recall issue if your VIN is officially listed. Otherwise, it’s just an extreme driving experience.”