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Why is it so hard for Honda to figure out the warranty?

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Old Jun 29, 2023 | 11:34 AM
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Default Why is it so hard for Honda to figure out the warranty?

Long story short, my 2019 Civic Hatchback died on the highway about a week ago. According to the Honda dealer, the high-pressure fuel pump at the engine is bad. My issue is that they're claiming that it's not under warranty. (My car has 57k miles, just fyi.) I've talked to the dealer, I even have a case open with Honda corporate, and they've both told me that the fuel pump in the gas tank is covered but their "system" says the HPFP is not. I'm still waiting on another call back from my case manager at Honda, but it seems like this is a pretty simple fix due to the language of the warranty for 5yr/60k mile powertrain warranty.

Time and Mileage

Period This warranty’s coverage begins on the same date as the New Vehicle Limited Warranty (see page 9). Your powertrain is covered for 5 years or 60,000 miles, whichever comes first. Some powertrain parts may have additional coverage under other warranties described in this booklet.

Warranty Coverage

Honda will repair or replace any part that is defective in material or workmanship under normal use. See Operation and Maintenance of your Honda on page 36. All repairs/replacements made under this warranty are free of charge. The replaced or repaired parts are covered only until this Powertrain Limited Warranty expires.

Parts Covered by the Powertrain Warranty

Your vehicle may not be equipped with all the parts listed. Other parts may be covered. Contact an authorized Honda automobile dealer or Honda Automobile Customer Service (see inside front cover of this booklet) for further information.

Engine

Cylinder block and head and all internal parts, timing gears and gaskets, timing chain/belt and cover, flywheel, valve covers, oil pan, oil pump, intake and exhaust manifolds, engine mounts, engine/powertrain control module, water pump, fuel pump, seals and gaskets.
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