I installed a new axle from Raxles in May 2011 on my GSR. Between my brother and I, we have purchased seven or eight axles from Raxles and have never had any problems with them. I also always appreciated working with the owner, Marty Cook, who was been prompt and friendly.

In the fall of 2012, the axle started going bad. I thought it was maybe the tie rods, steering column, or something other than the axles because I had so much trust in Raxles.

I emailed Marty in December asking about the probability that it was the axle. He never replied. Now I just emailed him again confirming that it is the axle and expressed disappointment that he never replied and also to advise on the lifetime warranty replacement process.

He emailed back saying that my first email slipped through the cracks (I'll give him the benefit of the doubt since he has always been responsive in past correspondences). He then went on to say that I have to mail him the axle and they will fix it. This means I would have a car without an axle for two weeks while the thing gets shipped to and from Florida. This, of course, is not an option for me and can't imagine how this would be for anyone.

VERY disappointed.

 

Would you rather Raxles send you a brand spanking new axle immediately, and then issue you a box and shipping label to send the broken one back? I don't know how reasonable that sounds.

Is their replacement process detailed on their website, or on your invoice?

 

Sorry if that comment was off-putting. It's just that all of the replacement/warrantee processes that I have ever been through (automotive related) require the return of broken part first. Then, replacement/warranted part is issued.

I agree, great inconvenience. But a big price to pay to play... And just hypothetically, had you installed OEM axles from the dealer, I'm confident that you'd be able to swing the busted part by the parts department, and they might even have a replacement part ready to hand over the counter. Although that sounds good, I don't know what the warrantee is on OEM axles so that might have been for nothing.

 

The warranty is on their website but it does not describe the process.

I think being without a car for two weeks is unreasonable. It is not my fault that the part is defective and the fact that I have to now change the axle again, in a Minnesota winter, is unreasonable.

I think what would be reasonable is for them to take my credit card number, send a new axle, and I then return the old one. If the axle is somehow damaged that voids the warranty, such as a torn boot, then they charge my credit card.

Not having a car for two weeks is simply not an option. If nothing else, this thread will serve as clarification of their warranty process since it is not disclosed on their site.

 

I would make the comparison to Verizon. My new phone recently died on me. It was under warranty. They over night shipped a new phone and I sent back the defective one. Phones and cars are both things that you cannot go without for an extended period of time.

 

is this on a modified car? if so buy a daily driver.

 

No, stock GSR which is my daily driver. I don't see how that is relevant.

 

so go to autozone and buy a damn axle.

 

Yeah..... I could of course. But I would rather take advantage of the lifetime warranty.

 

i broke axles i got from autozone 5 or 6 times and everyone was exchanged. for free. its a cheap part, i would just go buy one.

 

How many of these thread you plan on posting???

 

I posted in two forums that were related to the topic...

 

I agree here...it's great that you brought it up. It's important to keep people informed on these real-world instances. Sure, these parts are great! And you'll see 20 posts with guys saying that. But it's a fact of life that we'll encounter a defective product, and it's not unreasonable for you to expect a tidier replacement process.

That's the downfall of Raxles, or any other aftermarket company that doesn't have stores nationwide.

 

All of the other 6 or 7 axles have been bullet proof. Just wish this process was easier.

I will be contacting the owner to possible work something out. I am going to wait a bit because it will be too cold to change my axle in Feb.

 

so you cant change it anyways? dude. its part of the game. ship it out to em and wait.

 

I could change it, but would rather not work in the snow and the cold. Also, since this is my daily driver, I cannot afford to be without a car for two weeks.

 

I'm sorry your axle is busted but IDK what else you can expect. 99% of companies require you to mail in a defective product before they will exchange it. Seems reasonable if you put yourself in shoes of a company owner.

 

A solution for the best interest of everyone involved is to charge my credit card for a new axle, ship it out, I return the old one, and if it is covered under warranty they refund my card.

 

Like a "core charge".

 

Ever get this resolved with Marty?