Hi, Fidgiegirl. you need to pull the **** towards you, it should slide off, if not then you need to use the screw driver to carefully slide off the ****. You will find that the **** is cracked from inside. The best way to repair it is by using super glue in the crack and compress the crack until it dries,and then the **** should be ok to fit back on. I hope this info will be a help to resolve it.