This is the product -

http://www.xenocron.com/xenocron-tur...ter-p-222.html

Second link details another shop on my dyno thread that the same issue has occurred on.

http://forums.evolutionm.net/evo-dyn...l#post10242376

Background.

Forward Facing turbo set up with tight space not allowing a normal filter to fit. Solution - a reputable company selling a part that will work perfectly for my space constraint. Part is popped on with the supplied coupler to the turbo. Car goes on the dyno. Part is breaks free from the metal surround and is sucked into the turbocharger destroying the turbo and hopefully not anything internal as well.

I called Xenocron tuning this morning to tell them what happened, to pull the product off the shelf so others do not have this mistake and proposed they fund at a minimum a replacement wheel for my destroyed brand new 6266 turbo.

They told me I was threatening them by saying I have video's of the carnage and posting on the forum is a threat and they will not cover a thing for my car over a $10 part and will continue to sell the part as well.

They clearly have done ZERO R&D with this part. Their child like garage operation is a joke. Selling screens to people who spend multiple thousands of dollars on their motors and turbos that break loose and get sucked into things is HORRIFIC. And their casual oh well sh*t happens attitude about is even more horrific.

BIG THUMBS DOWN TO Xenocron tuning.

 

Damn this really sucks I hope this thread doesn't get taken down like the others who have friends here ..

 

That sucks you would think they would want to take it off the market if this is a happening. Why have a bad rap for youre company over a 9$ part. Cant be making much off it anyways.

This is why i hate screens. i can see in youre case with space confinments ...Do you have pictures of the space issue youre speaking of?

SCreens allow dirt/dust and sand into the motor. This is like basic 101 engine stuff, thats never a good idea for a street car.

 

I have dealt with Chris @ Xenocron numerous times and I can vouch for him being a stand up guy. In fact Xenocron is one of the HIGHEST if not the HIGHEST rated vendor on here. He did not get that status on here by shafting people. So sorry that you lost your turbo. I see you have a large post count so I see you're not a noob here.

Now comes the question, and I by no means am trying to offend you, But ...

1. Was the filter installed correctly?
2. Was the filter fastened in position properly?

 

It's not happening, this is first person who has ever reported this happening to me...ran one of these on my personal car for over two years (LS-VTEC turbo, 15psi daily) before I started selling them years and years ago.

Customer neglects to post that he was running 28+ psi...at least this is what he told us on the phone when he called to threaten. I don't and have never recommended running them on higher boost application, plus I would never recommend ANY screen on a full blown race car "running 9s", I'm not sure who would as screens at those boost levels have shown to be restrictive.

I offered to refund the customer the price of the piece that failed but he declined and said he preferred to try and discredit me online...which is fine, his prerogative I suppose.

 

Only my wife watches soap operas, I keep trying to change the channel but...

 

make sure you deal with Chris directly,

I recently tried to return a demon and his sales staff tried to sell me other **** in return of the product, I got pretty choked over it.

whereas when I spoke directly with Chris, he explained the problems to me in detail and everything was ok.

His sales team is awfull, but he is good.

Also the xenocron exchange / return policy is just awfull, 20% re stocking fee on all items.

just make sure when you buy something from that website, that you 100% need it, because it aint going back without you getting raped.

 

Chris @ xenocron has always had impeccable customer service and is always helping people where they need help. So your attempts to tarnish his rep on honda tech will be futile at best. While I cannot speak for the product quality, I wouldnt be running a 9 dollar mesh screen on a build that cost me THOUSANDS anyway. Especially on a track only car that is supposedly running 9s.

 

No offense taken. The filter is a screen mesh and a 3 - 4" coupler depending on the application. You literally slide the coupler on the turbo and this mesh pops into the coupler. Worm gear clamps tighten. Impossible to install incorrectly and to top it off it was installed by Strictly Modified who builds and tunes some of the fastest Evo's in the world.

Chris disappointed me very much with his reaction on the phone. He came on the line immediately and asked me if I was threatening his company in a very preemptive fashion. He knew this was a problem but came hard on the front side to eliminate his liability. The purchase experience with them was wonderful. Fast shipping. Good communication. Post product support is an epic failure though.

What was the R&D behind this product Xenocron? Clearly it was popped on a one size turbo probably top 15lbs and was being sold because it worked for that one application.

 

I did not say I would try to discredit you. I said I would tell the forums about your product to save others the trouble from a part that is extremely risky. This part will get sucked into your turbo.

On a bright note for your product it is not restrictive at all. Before and After with the screens on the dyno no other changes the car did back to back 700+whp pulls. So again a fail on your R&D.

Bottom line is the screen ripped free from the surround on a stationary dyno. Not even 120mph vehicle speed force being applied to the front of the car. The part should not be sold or should come with a giant warning.

Your $10 part ruined at best $200 worth of parts at worst multiple thousands of dollars of parts and all you can say is ill refund you $10. Not even an apology or I am shocked this has happened or wow Ill take care of a $200 wheel for your turbo and we moving forward we will look for screens that are a little beefier for our tuning community. That would be the professional response.

The response I get was a total jackass response of you can have your $10 back and I will keep on selling these.

 

Bump - I will keep this up top as long as possible until they stop selling this screen and find a better solution.

 

Sorry not to hack into your thread but had similar service issue but with a different product from xenocron. I purchased ID 1000cc injectors from them and it came in open package. After contacting them, they said they had to remove and adopter from the injectors to fit the applications. Here's what I don't get, two of the injectors are packed with petroleum jelly where it sits in fuel rail and other two bone dry. I asked them why the other two injector are dry- their response, may be tech forgot. Seems like an open box item or resale from customers return. Def, will not buy from them again. Thanx

 

Back up top.

 

I have purchased many items from Chris over the past 5+ years. Never had a problem with him or any of the products. I know of a few personal friends who have spent many thousands of dollars with Chris and had Chris tune their personal race cars as well.

 

That is wonderful. But he is also selling a $10 part to lots of people that will destroy very expensive builds. I do not want people to lose out on hard earned money because he fails to R&D a part before selling it. I just provided free R&D in the form of a $1500 repair bill. You are welcome Xenocron.

 

Like I stated previously, I daily drove my integra at 15 psi for over 2 years with one of these on with zero issues and you are the first person who has ever reported this happening at any boost level...so it must be the product and couldn't possibly be any other issue.

When anyone calls or emails and asks, "should I use this on my 20+ psi setup, I recommend not to...did you read the product description or did you just see a nice picture and decided in your own mind what this would or would not do?

I didn't tell you to put this on your car, I didn't claim it would do something that it failed to do...take some responsibility for your own choices and actions and stop trying to bring others down with you.

 

What a joke of a response. The only notice on your product was "not tested for high boost applications could become a restriction" - Well the R&D courtesy of my application says past 20lbs this piece will rip free from the outer metal ring and be sucked into your turbo but is not a restriction at all because the car made serious power before that occurred.

The metal piece was chopped into millions of pieces forcing the removal of the head, the turbo needing rebuilt, and a valve job to be performed, oil pan dropped and cleaned out as well. $10 piece destroyed my build and your amazing company says "did you even read the warning on the website" - well played you 25 year old amateur of a business man. I am so disgusted I don't even know what to say at this point.

Very much considering a lawyer based on the amount of money this has cost me and your continual a hole casualness about it all.

I didn't tell you to put this on your car? - Wow. Just wow. So if you had a child that died of food poisoning would you be happy if the chef told you I didn't tell you to feed this to your child. If you bought a lamp at the store and it burned your house down and the lamp company said, I didn't tell you to buy it - how would you feel?

You are a company that has a product for sale and still for sale that poses many risks to people who buy it and you have zero idea from R&D what the boost threshold for this item is. People invest a lot of time and money into their builds and to throw it away for a $10 part is sad. You sir, are a complete and total joke of a company for how you just responded.

 

A restriction would entail the turbo flowing more air than the screen can, thus pressure causing the screen to break loose. It's not that hard of a concept to grasp. It worked well at lower boost (what you read, I spec'd and you agree on) but above that at nearly DOUBLE the pressure you may have reached those limits at your own volition.

If I fed my child food that had a warning on it that said "in low doses you will be fine but if you gorge on this food you may become sick and die" or if I purchased a lamp that disclaimed "only operate this lamp for five minutes at a time" and I left it on for ten then I would blame myself.

Here is a case where I WAS NOT NEGLIGENT...you chose to operate a part I sold you past it's recommendation and now you want to blame me for your negligence.

This will be my last post in your clearly irrational thread.

 

Amazing you are. Simply amazing. If the screen was such a restriction it would not have made the horsepower it did at such low boost because the car would have been starving for air. Air was flowing through it just fine. But too much air flow on the screen and it WILL break loose. Period. End of story.

You sell a part and continue to sell a part that runs a great risk of being sucked into people's very expensive builds with ZERO warning. What is the boost threshold? What is "High" boost? Some people might consider high boost to be 50lbs. Some people might think 28lbs is moderate. Is 10lbs the limit? Is 15lbs the limit? is 17lbs the limit?

Is the level of boost threshold for this part to be sucked into your turbo varied dependent on the compressor size? So many variable and you have covered none of them and continue to come on here and insist that YOUR customer take responsibility for your negligence.

 

Ttt

 

Yeah, I'd back Chris and say that you are kind of an idiot, but I'm still upset about Chris selling HMT. So you both suck.

 

Back up top

 

Back up top.

 

TTT - Thread on Evo forum has another shop that the exact same thing happened to with a Xenocron tuning filter! For the Loss. What a jack leg you are for continuing to sell these still.

http://forums.evolutionm.net/evo-dyn...l#post10242376

 

Just purchased some more parts from xenocron, fast shipping and excellent customer service as usual.