http://iwcweb.com/eclipse/html/warning.html

 

"For me to remove the page would possibly compromise my own personal integrity, a belief firmly established during my service in the Marine Corps, and one that value highly. "


OWNED

 

I find it really funny all the e-mail responses are in all caps.

 

i believe my buddy had problems with his nology wires a while back. cant remember what it was but he basically replaced with stock wires and tossed that chit in da trash!!

 

I don't think he should remove the page at all. I think Mr. Funk's attempts at a bribe are failing miserably as well.

 

I agree. Doesn't seam like the import/modification scene has very good customer service. Time after time, it seams like the customer support blame the customers for the problems.

The only reason they get away with it is the huge demand regardless of customer care

 

I think almost every performance freak knows about the nology wires being shibby. Everyone that I know who sells it recomends that you change them out every year and now considers to never stock or sell it again. MSD and Spoon owns...... ohh and by the way Spoon wires have the same design as the nology wires but so far no probs with the spoons.

 

Stock wires are more than enough for any naturally aspirated application.

 

But spoons are bling bling yo

 

Check it out...

From: Trevor Cobb [mailto:trevor@t24ever.com]
Sent: Friday, September 13, 2002 11:58 AM
To: 'werner@nology.com'
Cc: 'sales@nology.com'; 'scottie@sonic.net'
Subject: hotwires

Mr. Funk,

I just read Scott Lundholm’s web page (http://iwcweb.com/eclipse/html/warning.html) about his experience with your company’s product. I am very much involved in the import tuning scene in my area. I just wanted you to know that I plan on making mention of this site, and the potential major problems that can come from using Nology Hotwires to several of my friends that are already using them, and all my other friends that might have otherwise been customers of your company one day.

In reading the correspondence between various employees of your company (including yourself) with Scott, I am appalled at the incredulous attitude you take towards his claims, and obvious exact technical description of the breakdown in your product that he experienced. If you and your company were truly customer focused you would not have insulted his intelligence by stating disbelief of his claims, rather it would have been more appropriate for you to offer him a full refund for the price he paid originally for his set of Hotwires, as well as compensation for the diagnostic fee and other labor expenses he incurred to determine what was wrong with his car.

Bottom line, your product malfunctioned on his car, easily proved by swapping out your plug wires with his old ones. I think your offer to send him another set of hotwires is a slap in the face, and I’m not surprised he hasn’t responded to you yet. Why would he want to put on another set of your plug wires and risk having them malfunction again? At this point, I for one would never do business with your company, knowing the way I will be treated if I have a problem with any one of your products.

I think it would be in your best interest to get the situation resolved with Scott ASAP, so that he can spread the word that your company was willing to go the extra mile and show some true customer service.

Concerned,

Trevor Cobb

 

Same thing happened to my wires....couple years back. Piece of garbage wires....ngk baby!

 

I can't believe that they offered to give him another set of wires for free as compensation. HEHE!

 

-----Original Message-----
From: Werner Funk [mailto:werner@nology.com]
Sent: Friday, September 13, 2002 1:07 PM
To: Trevor Cobb
Subject: Re: hotwires

Dear Trevor.
I am sorry if Scott had a less than satisfying experience with our company and our products many years ago, but I don't remember ever insulting his intelligence. Obviously there are always two sides to any story and varying viewpoints are everybody prerogative. Be assured, our technology is sound and our products work. We have close to zero warranty claims and our customer list is impressive and still growing. I am surprised that you take one persons negative experience as fact and not consider the positive experiences of several thousand of our customers. Furthermore, I am questioning your motivation regarding "that I plan on making mention of this site, and the potential major problems that can come from using Nology Hotwires to several of my friends that are already using them, and all my other friends that might have otherwise been customers of your company one day." I think you should wait to say anything to anybody, including your friends who already are using Nology products, until you have first hand experience with our company and products.

Regards
Werner Funk

 

I know right... The whole point of the website/conversation is that the guy ISN'T satified with Nology Wires and they offer him a free set??

 

I have seen spoon wires that were not sealed properly and arced to ground.
Actually, the nice ground strap provided a good place for it to arc to

 

Really? They must have been on a real nice car, Possibly a 98 CW ITR?

 

Yeah, he had the bling hid jdm front end and every JDM piece known to man!

 

mike is the ultimate riceboy

 

haha GUILTY

Cmon Steve, I didn't have the RHD conversion OR the Back seat without the tray in it.