I just installed Godridge SS lines on my hatch with Em1 rear brakes... the diference is amazing... however i start to feel the brakes softer and softer , so i check everything and i find a small crack on one of the lines, where the fitting rest on the caliper the (neck). after contact Godridge they ask for some basic info and prove pics etc, i send them the pics and the request as follows...


Re: goodridge lines,‏
From: karl.kramberger@goodridge.net
Sent: Mon 3/29/10 1:54 PM
To: josue acevedo (josue.acevedo@hotmail.com)

Hi Josue,

Can you send me a picture of the defective part? Can you give me the kit number you received so that I can look at it? We can send you a replacement line if the line is defective.

pics sent......




next day.....


RE: goodridge lines,‏
From: karl.kramberger@goodridge.net
Sent: Tue 3/30/10 4:33 PM
To: josue acevedo (josue.acevedo@hotmail.com)


Josue,
Thanks for the pictures. Looking at the cracked fitting, you can see chafing marks as if the fitting was hard up against the caliper. It appears that this pressure is what caused the fitting to crack. Regardless, I will send you a replacement line, I just need your address.

Karl


Reply by me...
. the mark in the line is were the curve rest on the caliper... the ones from factory has this chafing mark, remember this curve is design to rest in the caliper for no movement. but thanks for your loyalty to the customers. Thanks again....

///////////////////////////////////////////////////////////////////////////////////////////////////

i just posting this cause this is the big difference between small company or just knockoff parts and big company's and good product...not only the quality but the customer services to..thanks again Karl.....!!!!!!!!!!!!

 

That's awesome and great to know! I am planning on buying some of these lines for my car and this just reassures me. Great customer service!

 

Good Sh*t,they seem like a legit company. I just got mine in the mail yesterday.

 

I got some Russell lines in the mail yesterday. Hope they hold up.

 

Very good customer service. I have some of these on my current xB & had them on my previous cars as well.

 

Could it have been a return?