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Bikebandit.com....Not bad, not bad....

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Old May 13, 2008 | 09:22 AM
  #1  
GraphiteAccord's Avatar
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B*a*n*n*e*d
 
Joined: Aug 2001
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From: Todays date is, UK
Default Bikebandit.com....Not bad, not bad....

So I ordered some stuff from bike bandit a week or so ago, and was wondering the status..so I hoped on their live chat.

Warning, I'm a dick to the person on live chat, if you can't handle it, then pass this thread up.

<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote &raquo;</TD></TR><TR><TD CLASS="quote">
Krash - Service Supervisor: Welcome to BikeBandit.com's live chat customer service. If your question is concerning a part, please include the YEAR / MAKE / MODEL of the machine it is for.
Joe: My question is for order 4JSE9RX
Krash - Service Supervisor: Hello Joe
Krash - Service Supervisor: How may I assist you today?
Joe: When will my order ship?
Krash - Service Supervisor: Let me check on that for you, Do you mind holding?
Joe: do I have a choice?
Krash - Service Supervisor: We appreciate your patience, just a moment Joe
Joe: Terrific.
4 1/2 minutes later...
Joe: ....
Krash - Service Supervisor: We are currently processing your order and expect it to ship by next week, Triumph parts will take longer than BikeBandit.com’s stated average shipping times due to delayed deliveries from the manufacturer
Joe: Could you please cancel my order?
Krash - Service Supervisor: It can take up to 10 business days for Triumph parts to arrive
Krash - Service Supervisor: Are you aware there is a 20% restocking fee?
Joe: My local dealership, while more expensive, has the parts in stock
Joe: would it have to be restocked if you never sent it?
Krash - Service Supervisor: As stated in the Cancellation Policy you agreed to, OEM items are subject to a 20% restocking fee if not cancelled within one hour after the order is placed
Joe: 30 dollar order, 20%....so what is my cost?
Krash - Service Supervisor: As a courtesy, we will waive it this time
Joe: I appreciate it. Thank you.
Krash - Service Supervisor: Your order has been cancelled and you will receive an e-mail confirming this cancellation
Krash - Service Supervisor: Is there anything else I can assist you with today?
Joe: no, Thank you Krash
Krash - Service Supervisor: Thanks for visiting us at BikeBandit.com. We hope to hear from you again soon!
Krash - Service Supervisor: If you need anything else, just give us a "click".
Chat session has ended. This could be due to technical difficulty. If you need further assistance please click the "Live Help" button.
</TD></TR></TABLE>

I think the guy just wanted to get rid of my as quick as possible...haha.

Anyways, I'd order from them again, as big of a douche as I was, he was still cool about taking care of me.
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Old May 13, 2008 | 09:46 AM
  #2  
HiPsi's Avatar
Honda-Tech Member
20 Year Member
 
Joined: Apr 2005
Posts: 67
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From: Somewhere, TN, aMerika
Default Re: Bikebandit.com....Not bad, not bad.... (GraphiteAccord)

You Dick. haha . Bike Bandit gets a from me.
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Old May 13, 2008 | 10:23 AM
  #3  
Slidin'Sidewayz's Avatar
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Joined: Aug 2007
Posts: 444
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From: Rock Hill, SC, US
Default Re: Bikebandit.com....Not bad, not bad.... (HiPsi)

That covo didn't look out of the ordinary for me. I do internet sales as well selling car parts, we don't have live chat but we do have phones. we get people thats way worse then you..lol I've had them just cussing away which usually doesn't work well with me and ends up with me being a smart *** to them...lol I can't help it, my job sucks and trying to find another what do i care? haha
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