Another: Dealership Put In Wrong OIL
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Joined: Nov 2006
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From: Fairfax, VA
Another: Dealership Put In Wrong OIL
So today I went to Fairfax Honda to get my oil change. I thought it was time because the odometer was around 3,200 miles with the Oil Life at 30%. After waiting about an hour I get my car back and I go ahead and drive home. When I got home, I checked the sticker on the windshield and it said, CASTROL 5W-20. I pop the hood and check the oil cap... oil cap said 5W-30.
I call the dealership and asked to speak directly to the Service Manager (which wasn't in for the day), so they put me through to my Service Advisor. I told her that they filled my car with the wrong oil and she said that Civics are supposed to get 5W-20 instead of 5W-30. I tell her that she's wrong because of 1: the oil cap, and 2: the owner's manual. She then tells me "oh, the sticker just says 5W-20 but I'm sure the technician filled it with 5W-30". I tell her that the 5W-20 is HANDWRITTEN and is not pre-labeled. She goes on lying to me saying that 2006 SI's should are supposed to have 5W-20 and not 5W-30 blah blah blah. So I tell her that I'm not stupid and that I wanna go back there and get the recommended oil and a new filter.
I go back there and she is gone. Another Advisor dealt with me and I went with the technician so that I was sure they put in new oil and a new filter.
The dealership didn't say sorry nor offered anything like a free oil change (not that I would go back there for an oil change) or anything like that.
My family has purchased 5 cars from this dealership and the service people still treat us like ****.
to poor customer service at this dealership.
Modified by fili_pinoy at 4:57 PM 4/27/2007
I call the dealership and asked to speak directly to the Service Manager (which wasn't in for the day), so they put me through to my Service Advisor. I told her that they filled my car with the wrong oil and she said that Civics are supposed to get 5W-20 instead of 5W-30. I tell her that she's wrong because of 1: the oil cap, and 2: the owner's manual. She then tells me "oh, the sticker just says 5W-20 but I'm sure the technician filled it with 5W-30". I tell her that the 5W-20 is HANDWRITTEN and is not pre-labeled. She goes on lying to me saying that 2006 SI's should are supposed to have 5W-20 and not 5W-30 blah blah blah. So I tell her that I'm not stupid and that I wanna go back there and get the recommended oil and a new filter.
I go back there and she is gone. Another Advisor dealt with me and I went with the technician so that I was sure they put in new oil and a new filter.
The dealership didn't say sorry nor offered anything like a free oil change (not that I would go back there for an oil change) or anything like that.
My family has purchased 5 cars from this dealership and the service people still treat us like ****.
to poor customer service at this dealership.Modified by fili_pinoy at 4:57 PM 4/27/2007
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From: Let me warn ya. Northern California
Re: Another: Dealership Put In Wrong OIL (fili_pinoy)
weak...
i recieved a complimentary oil change from my dealership, i brought my own oil and i watched them put it in.
besides that, i always do my oil changes.
i recieved a complimentary oil change from my dealership, i brought my own oil and i watched them put it in.
besides that, i always do my oil changes.
Joined: Mar 2007
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From: Santa Barbara, California, United States
sorry to steal the thread but most of the people on this one probably know the answer to my question
Im nearing my first oil change and i want to bring my own oil to the dealership since i get it for free, is moblie 1 synthetic the best i can bring?
Im nearing my first oil change and i want to bring my own oil to the dealership since i get it for free, is moblie 1 synthetic the best i can bring?
Joined: Sep 2006
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From: usa
Re: Another: Dealership Put In Wrong OIL (fili_pinoy)
Hasn't this been covered by like.. two different people that either work or worked at Honda?
Pre-written or not, it's always labeled as "5W-20". They just use that to keep records of what they're doing or whatnot. Believe it or not, Honda techs are morons like everyone thinks they are. My wife careened our Honda Odyssey off of a road back in '02 and ripped apart the entire front of the car. 60k Miles later, it runs flawlessly. They know what they're doing.
The advisor you talked to obviously has no idea what she's talking about and just tried covering up her lack of knowledge.
Pre-written or not, it's always labeled as "5W-20". They just use that to keep records of what they're doing or whatnot. Believe it or not, Honda techs are morons like everyone thinks they are. My wife careened our Honda Odyssey off of a road back in '02 and ripped apart the entire front of the car. 60k Miles later, it runs flawlessly. They know what they're doing.
The advisor you talked to obviously has no idea what she's talking about and just tried covering up her lack of knowledge.
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From: atlanta, ga, usa
Re: Another: Dealership Put In Wrong OIL (elohel)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by elohel »</TD></TR><TR><TD CLASS="quote">Hasn't this been covered by like.. two different people that either work or worked at Honda?
Pre-written or not, it's always labeled as "5W-20". They just use that to keep records of what they're doing or whatnot. Believe it or not, Honda techs are morons like everyone thinks they are. My wife careened our Honda Odyssey off of a road back in '02 and ripped apart the entire front of the car. 60k Miles later, it runs flawlessly. They know what they're doing.
The advisor you talked to obviously has no idea what she's talking about and just tried covering up her lack of knowledge. </TD></TR></TABLE>
the oil-change kid is not the same person who "reconstructed" your wife's odyssey. Dealerships have competent techs more often than not, but the oil change guy is usually just out of HS and thought Honda would be better than Mickey D's. Alot of times they do just use the bulk 10w20 in the drum because it's easier (and cheaper) and the majority of the population doesn't care. There isn't anything wrong with wanting the correct oil and proper documentation.
BTW the part of your statement in bold didn't match the rest of your post
Pre-written or not, it's always labeled as "5W-20". They just use that to keep records of what they're doing or whatnot. Believe it or not, Honda techs are morons like everyone thinks they are. My wife careened our Honda Odyssey off of a road back in '02 and ripped apart the entire front of the car. 60k Miles later, it runs flawlessly. They know what they're doing.
The advisor you talked to obviously has no idea what she's talking about and just tried covering up her lack of knowledge. </TD></TR></TABLE>
the oil-change kid is not the same person who "reconstructed" your wife's odyssey. Dealerships have competent techs more often than not, but the oil change guy is usually just out of HS and thought Honda would be better than Mickey D's. Alot of times they do just use the bulk 10w20 in the drum because it's easier (and cheaper) and the majority of the population doesn't care. There isn't anything wrong with wanting the correct oil and proper documentation.
BTW the part of your statement in bold didn't match the rest of your post
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From: Santa Clara, CA, America
Re: (Honder07si)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Honder07si »</TD></TR><TR><TD CLASS="quote">sorry to steal the thread but most of the people on this one probably know the answer to my question
Im nearing my first oil change and i want to bring my own oil to the dealership since i get it for free, is moblie 1 synthetic the best i can bring?</TD></TR></TABLE>
Most people I believe use Model 1, 5w-30, including myself. But if you have ton's of disposable income, some use Royal Purple. Personally, $7.50 a quart is bit heavy for my blood. Their racing oil is renowned, but I really don't know if your gaining much from their regular synthetic.
Im nearing my first oil change and i want to bring my own oil to the dealership since i get it for free, is moblie 1 synthetic the best i can bring?</TD></TR></TABLE>
Most people I believe use Model 1, 5w-30, including myself. But if you have ton's of disposable income, some use Royal Purple. Personally, $7.50 a quart is bit heavy for my blood. Their racing oil is renowned, but I really don't know if your gaining much from their regular synthetic.
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From: World ****ing Champions
Re: (Hellzcivic)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Hellzcivic »</TD></TR><TR><TD CLASS="quote">
Most people I believe use Model 1, 5w-30.</TD></TR></TABLE>
yesss sir.. and I get it for free! All i gotta pay for is the filter.
Most people I believe use Model 1, 5w-30.</TD></TR></TABLE>
yesss sir.. and I get it for free! All i gotta pay for is the filter.
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From: Land of Hookers n Blow, NV, USA
Re: (exhaust_note)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by exhaust_note »</TD></TR><TR><TD CLASS="quote">
yesss sir.. and I get it for free! All i gotta pay for is the filter.</TD></TR></TABLE>
BASTARD!!!
yesss sir.. and I get it for free! All i gotta pay for is the filter.</TD></TR></TABLE>
BASTARD!!!
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From: New Jersey
Re: (fili_pinoy)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by fili_pinoy »</TD></TR><TR><TD CLASS="quote">i guess i'll bring my own oil next time. i'll bring in my own MTF too.</TD></TR></TABLE>
mine is already in the trunk for tomorrow morning
7:30am appt FTL.
mine is already in the trunk for tomorrow morning
7:30am appt FTL.
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From: Land of Hookers n Blow, NV, USA
Re: (Type X)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by Type X »</TD></TR><TR><TD CLASS="quote">
mine is already in the trunk for tomorrow morning
7:30am appt FTL. </TD></TR></TABLE>
I dont wanna hear it... being at work EVERY SATURDAY at 7 am FTL
mine is already in the trunk for tomorrow morning
7:30am appt FTL.
</TD></TR></TABLE>I dont wanna hear it... being at work EVERY SATURDAY at 7 am FTL
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From: New Jersey
Re: (FBPSidan)
<TABLE WIDTH="90%" CELLSPACING=0 CELLPADDING=0 ALIGN=CENTER><TR><TD>Quote, originally posted by FBPSidan »</TD></TR><TR><TD CLASS="quote">
I dont wanna hear it... being at work EVERY SATURDAY at 7 am FTL </TD></TR></TABLE>
haha
I haven't worked a Saturday or Sunday in about 10yrs
I dont wanna hear it... being at work EVERY SATURDAY at 7 am FTL
</TD></TR></TABLE>haha
I haven't worked a Saturday or Sunday in about 10yrs
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From: Clackamas, Oregon, Clackamas
Re: (Type X)
I guess thats the up side to being a ase certifed technician ha I can do all the work my-self. And I dont have to argue with service advisor that dont know jack.
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